Go to Webex Events (formerly Socio)
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All Collections
FAQs
FAQs
Answers to common questions we receive
+3
25 articles in this collection
Written by
Yarkin Sakucoglu,
Kara Gladish,
Mahalia VanDeBerghe
and 3 others
Is Socio available in every country?
Written by
Daniel Murphey
Updated over a week ago
What domains/emails should be allowlisted by my attendees' network admins?
A list of domains that should be allowlisted to give attendees the best experience when using Socio
Written by
James Feichtner
Updated over a week ago
Socio Platform Common Terms
What we call things around here and what those things mean
Written by
Daniel Murphey
Updated over a week ago
How do I enable accessibility tools?
Socio's Web App, Registration pages, Platform, and website have accessibility tools
Written by
Mahalia VanDeBerghe
Updated over a week ago
Event/Community Image Dimensions
All recommended and required image specs for Event Apps, Communities, and Branded Apps
Written by
Mahalia VanDeBerghe
Updated this week
How do I sort items in a feature alphabetically?
Order feature content from A-Z
Written by
Daniel Murphey
Updated over a week ago
How do I get resources and support for the Socio Platform?
Written by
Mahalia VanDeBerghe
Updated over a week ago
How Do I Clone My Event Content?
Copy event details to save time
Written by
Emily van der Harten
Updated this week
What are the different apps statuses on My Apps?
Learn what app publishing statuses mean and how long each step takes
Written by
Daniel Murphey
Updated over a week ago
Why can't I embed a particular website or video in my event?
And can I make it embeddable?
Written by
Daniel Murphey
Updated over a week ago
How do I square images, icons, and logos?
Instructions for using resizeimage.net
Written by
Kara Gladish
Updated over a week ago
Attendee login issues and how to solve them
Get your invite-only event attendees the login help they need
Written by
Daniel Murphey
Updated over a week ago
How do I access the landing page for my event/community or app?
Direct attendees to your mobile app or web app
Written by
Daniel Murphey
Updated over a week ago
Will my event app work offline?
Written by
Daniel Murphey
Updated over a week ago
What is the Difference Between My Apps vs My Events?
Definitions and navigation for My Apps and My Events pages in the Socio Platform
Written by
Mahalia VanDeBerghe
Updated this week
What do attendees receive after they register?
Confirmation, Receipt, Ticket, and Invoice samples
Written by
Daniel Murphey
Updated over a week ago
Does Socio support multiple languages?
Yes, 34 of them!
Written by
Daniel Murphey
Updated this week
How can I see who has logged into my Event App?
See how many people have logged into the Web App or Mobile App
Written by
Mahalia VanDeBerghe
Updated over a week ago
General Best Practices and Troubleshooting (Web App)
Set yourself and your attendees up for success when using the Web App
Written by
Daniel Murphey
Updated over a week ago
What are Socio's Subprocessors?
A list of Socio's current data subprocessors
Written by
Yarkin Sakucoglu
Updated over a week ago
How long will my event be available after it ends?
Can people still access my event in the app once the event is over?
Written by
Mahalia VanDeBerghe
Updated over a week ago
Updating Your Socio Platform Account Email and Password
Written by
Emily van der Harten
Updated over a week ago
Socio's Accessibility Statement
Written by
Mahalia VanDeBerghe
Updated over a week ago
Submit a GDPR or CCPA Request
Submit an inquiry about your personal data: for EU Citizens and California consumers.
Written by
Mahalia VanDeBerghe
Updated over a week ago
Libraries We Use
Written by
Daniel Murphey
Updated over a week ago