FAQs
Answers to common questions we receive
27 articles
How do I enable accessibility tools?
The Webex Events Web App, Registration pages, Platform, and website have accessibility tools Updated over a week ago
Is Webex Events available in every country?
Updated over a week ago
How do I give speakers, sponsors, and exhibitors access to my event?
Updated over a week ago
What devices, browsers, and operating systems work with Webex Events?
Updated over a week ago
Common Import Errors and How to Fix Them
Updated over a week ago
How Do I Get Resources and Support for the Webex Events Platform?
Updated over a week ago
What domains/emails should be allowlisted by my attendees' network admins?
A list of domains that should be allowlisted to give attendees the best experience when using Webex Events Updated this week
Webex Events Platform Common Terms
What we call things around here and what those things mean Updated over a week ago
Webex Events Platform Image Dimensions Quick Reference
Minimum, recommended, and required dimensions for every image you can upload to the Webex Events Platform Updated over a week ago
How do I sort feature items in my preferred order?
Sort feature content in the order you want it to appear to attendees in the Event App. Updated over a week ago
How do I clone my Event content?
Copy Event content to save time Updated over a week ago
Why can't I embed a particular website or video in my event?
And can I make it embeddable? Updated over a week ago
How do I square images, icons, and logos?
Instructions for using imageresizer.com Updated over a week ago
Attendee Login Issues and How to Solve Them
Get your invite-only attendees the login help they need Updated this week
Where's the landing page for my Event App, Community, or Branded App?
Direct attendees to your Mobile App or the Event App web experience Updated over a week ago
Will Webex Events products work offline?
Offline functionality for Event Apps, Lead Retrieval, Onsite, Registration, and Live Display Updated over a week ago
What do attendees receive after they register?
Confirmation, Receipt, Ticket, Cancellation, Refund, and Invoice samples Updated over a week ago
How do I register walk-ups?
Instructions and best practices for registering attendees at your in-person event Updated over a week ago
Does Webex Events support multiple languages?
Yes, over 30 of them! Updated over a week ago
How do I find out who has logged into my Event App?
See how many people have logged into the Mobile App or web version Updated over a week ago
General Best Practices and Troubleshooting (Web App)
Set yourself and your attendees up for success when using a web browser Updated over a week ago
What Subprocessors does Webex Events use?
Updated over a week ago
How long will my Event or Community be available after it ends?
Can people still access my Event App once the event is over? Updated over a week ago
Updating Your Webex Events Platform Account Email and Password
Updated over a week ago
Webex Events Accessibility Statement
Updated over a week ago
Submit a GDPR or CCPA Request
Submit an inquiry about your personal data: for EU Citizens and California consumers Updated over a week ago
Libraries We Use
Updated over a week ago