FAQs

What are the image dimensions for Event Apps?

Learn the recommended and required image specs for both events and apps

Written by Mahalia VanDeBerghe
Updated over a week ago

How do I sort items in a feature by alphabetical order?

Order feature content from A-Z

Written by Mahalia VanDeBerghe
Updated over a week ago

How do I get resources and support for the Socio Platform?

Written by Mahalia VanDeBerghe
Updated over a week ago

Why can't I update my existing app?

Check Apple Developer agreements and Socio's permissions

Written by Mahalia VanDeBerghe
Updated over a week ago

How do I clone my event content?

Copy event details to save time

Written by Mahalia VanDeBerghe
Updated over a week ago

What are the different apps statuses I see on My Apps?

Learn what app publishing statuses mean and how long each step takes

Written by Joe Watkins
Updated over a week ago

How do I update my app after it is published?

How to update your app, including how long it takes and what items can be updated using this process

Written by Mahalia VanDeBerghe
Updated over a week ago

How do I square images, icons, and logos?

Squarify your icons using these instructions

Written by Kara Gladish
Updated over a week ago

How do I access the landing page for my event?

Different ways to navigate to the app store links for your event or your app

Written by Mahalia VanDeBerghe
Updated over a week ago

Will my event app work offline?

The event apps support offline capability mode and can be used to guide attendees without an internet connection.

Written by Joe Watkins
Updated over a week ago

Does Socio support multiple languages?

Written by Joe Watkins
Updated over a week ago

What is the difference between My Apps vs My Events?

Definitions and navigation for My Apps and My Events pages in the Socio Platform

Written by Mahalia VanDeBerghe
Updated over a week ago

How do I transfer credits?

Transfer credits to another team you have access to

Written by Mahalia VanDeBerghe
Updated over a week ago

What is the Event Game?

Drive attendee engagement like never before by creating a game that's perfect for your event!

Written by Joe Watkins
Updated over a week ago

How can I see the users who have downloaded my event app?

See how many attendees have downloaded the app and joined the event

Written by Mahalia VanDeBerghe
Updated over a week ago

What are Socio's Subprocessors?

A list of Socio's current data subprocessors

Written by Yarkin Sakucoglu
Updated over a week ago

How long will my event be available after it ends?

Can people still access my event in the app once the event is over?

Written by Mahalia VanDeBerghe
Updated over a week ago

Can I control the Smart Feed section in my app?

How the What's Up section in the app works

Written by Mahalia VanDeBerghe
Updated over a week ago

How do I reset the password for my Platform profile?

I forgot the password for my admin account

Written by Mahalia VanDeBerghe
Updated over a week ago

Submit a GDPR or CCPA Request

Written by Mahalia VanDeBerghe
Updated over a week ago