FAQs

Answers to common questions we receive

27 articles

How do I enable accessibility tools?

The Webex Events Web App, Registration pages, Platform, and website have accessibility tools
Updated over a week ago

Is Webex Events available in every country?

Updated over a week ago

How do I give speakers, sponsors, and exhibitors access to my event?

Updated over a week ago

What devices, browsers, and operating systems work with Webex Events?

Updated over a week ago

Common Import Errors and How to Fix Them

Updated over a week ago

How Do I Get Resources and Support for the Webex Events Platform?

Updated over a week ago

What domains/emails should be allowlisted by my attendees' network admins?

A list of domains that should be allowlisted to give attendees the best experience when using Webex Events
Updated this week

Webex Events Platform Common Terms

What we call things around here and what those things mean
Updated over a week ago

Webex Events Platform Image Dimensions Quick Reference

Minimum, recommended, and required dimensions for every image you can upload to the Webex Events Platform
Updated over a week ago

How do I sort feature items in my preferred order?

Sort feature content in the order you want it to appear to attendees in the Event App.
Updated over a week ago

How do I clone my Event content?

Copy Event content to save time
Updated over a week ago

Why can't I embed a particular website or video in my event?

And can I make it embeddable?
Updated over a week ago

How do I square images, icons, and logos?

Instructions for using imageresizer.com
Updated over a week ago

Attendee Login Issues and How to Solve Them

Get your invite-only attendees the login help they need
Updated this week

Where's the landing page for my Event App, Community, or Branded App?

Direct attendees to your Mobile App or the Event App web experience
Updated over a week ago

Will Webex Events products work offline?

Offline functionality for Event Apps, Lead Retrieval, Onsite, Registration, and Live Display
Updated over a week ago

What do attendees receive after they register?

Confirmation, Receipt, Ticket, Cancellation, Refund, and Invoice samples
Updated over a week ago

How do I register walk-ups?

Instructions and best practices for registering attendees at your in-person event
Updated over a week ago

Does Webex Events support multiple languages?

Yes, over 30 of them!
Updated over a week ago

How do I find out who has logged into my Event App?

See how many people have logged into the Mobile App or web version
Updated over a week ago

General Best Practices and Troubleshooting (Web App)

Set yourself and your attendees up for success when using a web browser
Updated over a week ago

What Subprocessors does Webex Events use?

Updated over a week ago

How long will my Event or Community be available after it ends?

Can people still access my Event App once the event is over?
Updated over a week ago

Updating Your Webex Events Platform Account Email and Password

Updated over a week ago

Webex Events Accessibility Statement

Updated over a week ago

Submit a GDPR or CCPA Request

Submit an inquiry about your personal data: for EU Citizens and California consumers
Updated over a week ago

Libraries We Use

Updated over a week ago