FAQs

Answers to common questions we receive

Yarkin Sakucoglu avatar Kara Gladish avatar Mahalia VanDeBerghe avatar +3
25 articles in this collection
Written by Yarkin Sakucoglu, Kara Gladish, Mahalia VanDeBerghe and 3 others

Is Socio available in every country?

Daniel Murphey avatar
Written by Daniel Murphey
Updated yesterday

What Domains/Emails Should be Allowlisted by my Attendees' Network Admins?

A list of domains that should be allowlisted to give attendees the best experience when using Socio
James Feichtner avatar
Written by James Feichtner
Updated over a week ago

Socio Platform Common Terms

What we call things around here and what those things mean
Daniel Murphey avatar
Written by Daniel Murphey
Updated yesterday

How do I enable accessibility tools?

The Socio Web App, Registration pages, Platform, and website have accessibility tools
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated yesterday

Socio Platform Image Dimensions Quick Reference

Minimum, recommended, and required dimensions for every image you can upload to the Socio Platform
Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago

How do I sort items in a feature alphabetically?

Order feature content from A-Z
Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago

How Do I Get Resources and Support for the Socio Platform?

Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

How Do I Clone My Event Content?

Copy event details to save time
Emily van der Harten avatar
Written by Emily van der Harten
Updated over a week ago

What are the different apps statuses on My Apps?

Learn what app publishing statuses mean and how long each step takes
Daniel Murphey avatar
Written by Daniel Murphey
Updated yesterday

Why can't I embed a particular website or video in my event?

And can I make it embeddable?
Daniel Murphey avatar
Written by Daniel Murphey
Updated yesterday

How do I square images, icons, and logos?

Instructions for using imageresizer.com
Kara Gladish avatar
Written by Kara Gladish
Updated over a week ago

Attendee login issues and how to solve them

Get your invite-only event attendees the login help they need
Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago

How do I access the landing page for my event/community or Branded App?

Direct attendees to your mobile app or web app
Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago

Will Socio products work offline?

Offline functionality for Event Apps, Lead Retrieval, Onsite, Registration, and Live Display
Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago

What is the Difference Between My Apps vs My Events?

Definitions and navigation for My Apps and My Events pages in the Socio Platform
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

What do attendees receive after they register?

Confirmation, Receipt, Ticket, and Invoice samples
Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago

Does Socio support multiple languages?

Yes, 34 of them!
Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago

How can I see who has logged into my Event App?

See how many people have logged into the Web App or Mobile App
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

General Best Practices and Troubleshooting (Web App)

Set yourself and your attendees up for success when using the Web App
Daniel Murphey avatar
Written by Daniel Murphey
Updated yesterday

What Subprocessors does Socio use?

Yarkin Sakucoglu avatar
Written by Yarkin Sakucoglu
Updated over a week ago

How long will my event be available after it ends?

Can people still access my event in the app once the event is over?
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

Updating Your Socio Platform Account Email and Password

Emily van der Harten avatar
Written by Emily van der Harten
Updated over a week ago

Socio Accessibility Statement

Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated yesterday

Submit a GDPR or CCPA Request

Submit an inquiry about your personal data: for EU Citizens and California consumers
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

Libraries We Use

Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago