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22 articles in this collection
Written by
Joe Watkins,
Yarkin Sakucoglu,
Kara Gladish
and 1 other
How do I enable accessibility tools?
Socio's Web App, Registration pages, Platform, and website have accessibility tools
Written by
Mahalia VanDeBerghe
Updated over a week ago
What are the image dimensions for Event Apps?
Learn the recommended and required image specs for both events and apps
Written by
Mahalia VanDeBerghe
Updated over a week ago
How do I sort items in a feature by alphabetical order?
Order feature content from A-Z
Written by
Mahalia VanDeBerghe
Updated over a week ago
How do I get resources and support for the Socio Platform?
Written by
Mahalia VanDeBerghe
Updated over a week ago
Why can't I update my existing app?
Check Apple Developer agreements and Socio's permissions
Written by
Mahalia VanDeBerghe
Updated over a week ago
How do I clone my event content?
Copy event details to save time
Written by
Mahalia VanDeBerghe
Updated over a week ago
What are the different apps statuses I see on My Apps?
Learn what app publishing statuses mean and how long each step takes
Written by
Joe Watkins
Updated over a week ago
How do I update my app after it is published?
How to update your app, including how long it takes and what items can be updated using this process
Written by
Mahalia VanDeBerghe
Updated over a week ago
How do I square images, icons, and logos?
Squarify your icons using these instructions
Written by
Kara Gladish
Updated over a week ago
How do I access the landing page for my event?
Different ways to navigate to the app store links for your event or your app
Written by
Mahalia VanDeBerghe
Updated over a week ago
Will my event app work offline?
The event apps support offline capability mode and can be used to guide attendees without an internet connection.
Written by
Joe Watkins
Updated over a week ago
Does Socio support multiple languages?
Written by
Joe Watkins
Updated over a week ago
What is the difference between My Apps vs My Events?
Definitions and navigation for My Apps and My Events pages in the Socio Platform
Written by
Mahalia VanDeBerghe
Updated over a week ago
How do I transfer credits?
Transfer credits to another team you have access to
Written by
Mahalia VanDeBerghe
Updated over a week ago
What is the Event Game?
Drive attendee engagement like never before by creating a game that's perfect for your event!
Written by
Joe Watkins
Updated over a week ago
How can I see the users who have downloaded my event app?
See how many attendees have downloaded the app and joined the event
Written by
Mahalia VanDeBerghe
Updated over a week ago
What are Socio's Subprocessors?
A list of Socio's current data subprocessors
Written by
Yarkin Sakucoglu
Updated over a week ago
How long will my event be available after it ends?
Can people still access my event in the app once the event is over?
Written by
Mahalia VanDeBerghe
Updated over a week ago
Can I control the Smart Feed section in my app?
How the What's Up section in the app works
Written by
Mahalia VanDeBerghe
Updated over a week ago
How do I reset the password for my Platform profile?
I forgot the password for my admin account
Written by
Mahalia VanDeBerghe
Updated over a week ago
Socio's Accessibility Statement
Written by
Mahalia VanDeBerghe
Updated over a week ago
Submit a GDPR or CCPA Request
Written by
Mahalia VanDeBerghe
Updated over a week ago