FAQs

Answers to common questions we receive

Joe Watkins avatar Yarkin Sakucoglu avatar Kara Gladish avatar +3
25 articles in this collection
Written by Joe Watkins, Yarkin Sakucoglu, Kara Gladish and 3 others

What domains should be allowlisted by my attendees' network admins?

A list of domains that should be allowlisted to give attendees the best experience when using Socio
James Feichtner avatar
Written by James Feichtner
Updated over a week ago

How do I enable accessibility tools?

Socio's Web App, Registration pages, Platform, and website have accessibility tools
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

Event Image Dimensions

All recommended and required image specs for both events and apps
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

How do I sort items in a feature by alphabetical order?

Order feature content from A-Z
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

How do I get resources and support for the Socio Platform?

Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

Why can't I update my existing app?

Check Apple Developer agreements and Socio's permissions
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

How do I clone my event content?

Copy event details to save time
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

What are the different apps statuses on My Apps?

Learn what app publishing statuses mean and how long each step takes
Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago

Why can't I embed a particular website in my event?

And can I make it embeddable?
Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago

How do I update my app after it is published?

How to update your app, including how long it takes and what items can be updated
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

How do I square images, icons, and logos?

Squarify your icons using these instructions
Kara Gladish avatar
Written by Kara Gladish
Updated over a week ago

Attendee login issues and how to solve them

Get your invite-only event attendees the login help they need
Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago

How do I access the landing page for my event or app?

Direct attendees to your mobile app or web app
Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago

Will my event app work offline?

The event apps support offline capability mode and can be used to guide attendees without an internet connection.
Joe Watkins avatar
Written by Joe Watkins
Updated over a week ago

What is the difference between My Apps vs My Events?

Definitions and navigation for My Apps and My Events pages in the Socio Platform
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

Does Socio support multiple languages?

Yes, 21 of them!
Joe Watkins avatar
Written by Joe Watkins
Updated over a week ago

How do I transfer credits?

Transfer credits to another team you have access to
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

How can I see the users who have downloaded my event app?

See how many attendees have downloaded the app and joined the event
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

What are Socio's Subprocessors?

A list of Socio's current data subprocessors
Yarkin Sakucoglu avatar
Written by Yarkin Sakucoglu
Updated over a week ago

How long will my event be available after it ends?

Can people still access my event in the app once the event is over?
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

Can I control the Smart Feed section in my app?

How the What's Up section in the app works
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

How do I reset the password for my Platform profile?

I forgot the password for my admin account
Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

Socio's Accessibility Statement

Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

Submit a GDPR or CCPA Request

Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

Libraries We Use

Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago