FAQs

What domains/emails should be allowlisted by my attendees' network admins?

A list of domains that should be allowlisted to give attendees the best experience when using Socio

Written by James Feichtner
Updated over a week ago

How do I enable accessibility tools?

Socio's Web App, Registration pages, Platform, and website have accessibility tools

Written by Mahalia VanDeBerghe
Updated over a week ago

Event Image Dimensions

All recommended and required image specs for both events and apps

Written by Mahalia VanDeBerghe
Updated over a week ago

How do I sort items in a feature by alphabetical order?

Order feature content from A-Z

Written by Mahalia VanDeBerghe
Updated over a week ago

How do I get resources and support for the Socio Platform?

Written by Mahalia VanDeBerghe
Updated over a week ago

Why can't I update my existing app?

Check Apple Developer agreements and Socio's permissions

Written by Mahalia VanDeBerghe
Updated over a week ago

How do I clone my event content?

Copy event details to save time

Written by Mahalia VanDeBerghe
Updated over a week ago

What are the different apps statuses on My Apps?

Learn what app publishing statuses mean and how long each step takes

Written by Daniel Murphey
Updated over a week ago

Why can't I embed a particular website in my event?

And can I make it embeddable?

Written by Daniel Murphey
Updated over a week ago

How do I update my app after it is published?

How to update your app, including how long it takes and what items can be updated

Written by Mahalia VanDeBerghe
Updated over a week ago

How do I square images, icons, and logos?

Squarify your icons using these instructions

Written by Kara Gladish
Updated over a week ago

Attendee login issues and how to solve them

Get your invite-only event attendees the login help they need

Written by Daniel Murphey
Updated over a week ago

How do I access the landing page for my event/community or app?

Direct attendees to your mobile app or web app

Written by Daniel Murphey
Updated over a week ago

Will my event app work offline?

The event apps support offline capability mode and can be used to guide attendees without an internet connection.

Written by Joe Watkins
Updated over a week ago

What is the difference between My Apps vs My Events?

Definitions and navigation for My Apps and My Events pages in the Socio Platform

Written by Mahalia VanDeBerghe
Updated over a week ago

Does Socio support multiple languages?

Yes, 21 of them!

Written by Joe Watkins
Updated over a week ago

How do I transfer credits?

Transfer credits to another team you have access to

Written by Mahalia VanDeBerghe
Updated over a week ago

How can I see the users who have downloaded my event app?

See how many attendees have downloaded the app and joined the event

Written by Mahalia VanDeBerghe
Updated over a week ago

What are Socio's Subprocessors?

A list of Socio's current data subprocessors

Written by Yarkin Sakucoglu
Updated over a week ago

How long will my event be available after it ends?

Can people still access my event in the app once the event is over?

Written by Mahalia VanDeBerghe
Updated over a week ago

Can I control the Smart Feed section in my app?

How the What's Up section in the app works

Written by Mahalia VanDeBerghe
Updated over a week ago

How do I reset the password for my Platform profile?

I forgot the password for my admin account

Written by Mahalia VanDeBerghe
Updated over a week ago

Socio's Accessibility Statement

Written by Mahalia VanDeBerghe
Updated over a week ago

Submit a GDPR or CCPA Request

Written by Mahalia VanDeBerghe
Updated over a week ago

Libraries We Use

Written by Daniel Murphey
Updated over a week ago