We work hard every day to make our products as intuitive and reliable as possible. However, some factors like your browser versions, microphone and camera permissions, and network speed are outside our control. That's where this article comes in — to offer guidance on aspects only you can control to ensure a great Webex Events experience in a web browser.

Even when you've prepared perfectly, technology sometimes messes up, so this guide also offers general troubleshooting advice, including specific steps for Video Rooms.

Everyone using Webex Events products should follow these basic guidelines for the best possible experience.

Use the most up-to-date version of Google Chrome for the best experience with all Webex Events products. If there's an 'Update' button in the top right corner of your Chrome, click the button and select Update Google Chrome. You won't lose your open browser tabs, though you may need to sign in to the Webex Events platform again. Make sure you save any unsaved work before you update.

Webex Events works best in the Chrome browser on a laptop or desktop computer, or with the app installed on a smartphone. Tablets like iPads tend to work fine, though we don't recommend using them.

Make sure your staff, speakers, and attendees have the best possible experience when using our products by asking everyone to add our list of domains and emails to their network allowlists. If attendees are joining your Event App from a managed network, they may need to ask their Information Technology (IT) personnel to add these domains. Click the button below for the full list of domains and emails. 👇

If you're using a VPN, some aspects of the web version may not work properly, depending on the VPN's configuration. We take security very seriously, and we're confident that our products are safe to use without a VPN.

If you plan to participate in a Video Room, speak in a live stream, or have a one-on-one video chat with a connection, make sure your browser has permission to use your microphone and camera. For Chrome, simply click the lock (🔒) icon next to the address bar and make sure the Camera and Microphone items are set to Allow. If you can't find these in the menu, click the Site Settings option allow access.

It's also a good idea to wear wired headphones or earbuds to help prevent your microphone from picking up sounds from your speakers and creating an echo. 🔉

To prevent slow load times, live stream lag, or choppy video quality, make sure programs or other devices on the network aren't clogging up your network.

The more programs, browser tabs, and background processes you have running on your computer, the more slowly your computer and your network will run. Here are some common areas to check:

To ensure a smooth and stable experience for you and your attendees, read our Internet Best Practices article for tons of great tips!

Ask several of your event staff to download the app and join the web version before you launch your Event App. Have them try out everything! This helps identify any common (or uncommon) difficulties your attendees may have and equips you to plan ahead. Click the button below to learn all about testing your Event App.

Don't forget your speakers, moderators, and Audio Visual (AV) personnel! If you're using Webex Events Streaming or Webex Events Production Studio, read the article linked below to learn about running a rehearsal.

If you've followed the best practices listed above, you should have an awesome experience! 🙌 Computers aren't always perfect, though. These basic troubleshooting steps are a quick way to try to resolve problems you or your attendees may experience.

Sometimes, it really is that simple. 🤷

On the web version or the Webex Events platform, click your user profile image, select Log Out, then simply log back in.

Your browser may have stored settings or information for a site that prevents some features from working. To quickly test this, open the Event App's web version or the Webex Events platform in an incognito or private browser window. In Google Chrome, simply click the three dot icon next to the browser address bar and select New Incognito window.

Now try logging back in to the Event App or platform to check if going incognito resolves the issue. If it does, you probably need to clear your browser's cookies and cache. 👇

If your problem is gone when using an Incognito window, that's a strong clue that you need to clear your browser's cache. Even if incognito mode didn't resolve the problem, it's still good practice to rule it out as a possible cause. Click the button below and follow the instructions from Google to learn how to clear your cookies and cache in Chrome.

If you're using a different browser, do a quick web search to find instructions on how to clear your browser's cache.

Our awesome support team is standing by to help you! Feel free to start a chat using the bubble at the bottom right corner of this screen.

Make sure you follow all the best practices in the general best practices section in addition to these Video Room best practices.

When you join a Video Room, configure your microphone, speaker, and camera before joining the conversation. Click the Settings (⚙️) icon and make sure you've selected the best microphone, speaker, and camera, then click Join to start interacting!

Video rooms allow up to 13 participants. After the thirteenth person joins, no one else can join until someone leaves the room.

If the button below a room you'd like to join says 'Closed', this means the room isn't available yet. Refer to our Video Rooms feature guide to learn how to set up and manage Video Rooms.

If you're having trouble hearing or being heard by others, or seeing or being seen by others, try these steps to troubleshoot:

We hope you found these best practices and troubleshooting tips helpful. Have you discovered more solutions not covered in this article? Let our support team know!