We work hard every day to make our products as intuitive and reliable as possible. However, some factors like browser versions, microphone and camera permissions, and network speed are outside our control. That's where this article comes in — to offer guidance on aspects only you can control to ensure a great Webex Events experience in a web browser.

Even when you've prepared perfectly, technology sometimes falls over, so this guide also offers general troubleshooting advice, including specific steps for Video Rooms.

Everyone using Webex Events products should follow these basic guidelines for the best possible experience.

Attendees should use the most up-to-date version of Google Chrome for the best experience on the Web App. Google Chrome also works best for all Webex Events products. Hosts and speakers presenting in the Webex Events Production Studio can use Chrome, Safari, or Microsoft Edge.

Make sure you save any unsaved work before you update!

Webex Events works best in the Chrome browser on a laptop or desktop computer, or with the Mobile App installed on a smartphone. Tablets like iPads tend to work fine, though we don't recommend using them.

If you're using a personal VPN, some aspects of the Web App may not work properly, depending on the VPN's configuration. We take security very seriously, and we're confident that our products are safe to use without a VPN.

Make sure your staff, speakers, and attendees have the best possible experience when using our products by adding our list of domains and emails to corporate or venue network allowlists. If attendees are joining your Event App from a managed network, they may need to ask their Information Technology (IT) personnel to add these domains. Click the button below for the full list of domains and emails. 👇

People who plan to participate in a Video Room, speak in a live stream, or have a one-on-one video chat with a connection should make sure their browser has permission to use their device's microphone and camera.

For Chrome, simply click the lock (🔒) icon next to the address bar and make sure the Camera and Microphone options are activated.

If these settings aren't available in the menu, click the Site Settings option. On the Site Settings page, update the following settings in the 'Privacy and security' section under Permissions:

If you're joining a Video Room or a one-on-one video chat, click the Reload button at the top of your browser screen. This relaunches the page and applies your updated settings to the Web App.

It's also a good idea to wear wired headphones or earbuds to help prevent your microphone from picking up sounds from your speakers and creating an echo. 🔉

Attendees, speakers, and staff alike should make sure programs or other devices on the network aren't gobbling up bandwidth to prevent slow load times, live stream lag, or choppy video quality.

The more programs, browser tabs, and background processes you have running on your computer, the more slowly your computer and your network will run. Here are some common areas to check:

To ensure a smooth and stable experience for you and your attendees, read our Internet Best Practices article for tons of great tips!

Ask several of your event staff to download the Mobile App and join the Web App before you launch your Event App. Have them try out everything! This helps identify any common (or uncommon) difficulties your attendees may have and equips you to plan ahead. Click the button below to learn all about testing your Event App.

Don't forget your speakers, moderators, and Audio Visual (AV) personnel! If you're using the Webex Events Production Studio, read the article linked below to learn about running a rehearsal.

If you've followed the best practices listed above, you should have an awesome experience! 🙌 Technology isn't always perfect, though. The following basic troubleshooting steps are a quick way to try to resolve issues you or your attendees may experience.

Yes, it's really basic. Sometimes, it really is that simple. 🤷

On the Web App or the Webex Events platform, click your user profile image, select Log Out, then simply log back in.

Your browser may have stored settings or information for a site that prevents some features from working. To quickly test this, open the Web App or the Webex Events platform in an incognito or private browser window. In Google Chrome, simply click the three-dot icon next to the browser address bar to open the 'Customize and control Google Chrome' menu, then select New Incognito window.

Now try logging back in to the Event App or platform to check if going incognito resolved the issue. If it did, you probably need to clear your browser's cookies and cache. The next section explains how. 👇

If your issue is gone when using an Incognito window, that's a strong clue that you need to clear your browser's cache. Even if incognito mode didn't resolve the issue, it's still good practice to rule it out as a possible cause. Click the button below and follow the instructions from Google to learn how to clear your cookies and cache in Chrome.

If you're using a different browser, do a quick web search to find instructions on how to clear your browser's cache.

Our awesome support team is here to help you! Start a chat using the chat bubble at the bottom right corner of this screen.

Make sure you follow all the best practices in the general best practices section above in addition to these Video Room best practices.

When you join a Video Room, configure your microphone, speaker, and camera before joining the conversation. Click the Settings (⚙️) icon and make sure you've selected the best microphone, speaker, and camera, then click Join to start interacting!

Video rooms allow up to 13 participants. After the thirteenth person joins, no one else can join until someone leaves the room.

If the button below a room says 'Closed', this means the room isn't available yet. Read our Video Rooms feature guide to learn how to set up and manage Video Rooms.

If you're having trouble with sound, microphone access, or camera access, try these steps to troubleshoot:

We hope you found these best practices and troubleshooting tips helpful. Have you discovered more solutions not covered in this article? Tell our support team about them!