⭐️ Keep in mind, if you can't log in to the Webex Events Platform, live chat with our support team using the bubble at the bottom right corner of this screen.

If you can currently log in to the Webex Events Platform, changing your account email or password is simple! Click your user image at the top right corner of the Platform, then click Account Settings to get started.

Screenshot of the Account Settings option in the user image drop-down.


Update and verify your Platform account email

In the Account Settings modal, click Change next to the Email field.

Screenshot of the Email field

Enter your new email address and carefully check for misspellings. Click Save Changes.

Screenshot of the Save Changes button on the Change Email modal.

Click Save Changes in the Change Email modal, then click Save Changes in the Account Settings modal. You must now verify your new email address.

Within a few minutes, we'll send a verification email to your email inbox. The email verification link expires within 24 hours, so don't delay!

Click the Verify my email button to confirm your email address. This launches the Platform login screen where you can log in with your new email address.

Update a Platform account password

To update your password, open your Account Settings as shown at the beginning of this article, and click Change next to the password field. In the modal that appears, enter your current password, then the new password, then confirm the new password, and click Save Changes.

Screenshot of the Change Password modal.

Click Save Changes again in the Account Settings modal.

⭐️ Keep in mind, if you forgot your Platform password, don't worry! Simply visit the Platform Login page, enter the email associated with your account, and click the Forgot Password link. Next, check your inbox for a link to reset it, and follow the instructions.

Questions? Chat Us or Email support@socio.events

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