This article for Webex Suite Enterprise Agreement customers describes user, team and credit types in Webex Events platform. If you'd like to learn how to add teams and team members, assign credits, read our article about managing Webex Events teams to learn how to manage your team.
User types and levels of access
For instructions on adding team members to your Webex Organization, refer to the Add users manually on Control Hub article on help.webex.com.
There are several types of users we refer to in this article:
Organization administrator (CH) - Sometimes called a 'Full Admin', this Control Hub (CH) user automatically has the 'Webex Events administrator' permission and can grant that permission to other users in Control Hub. They can also do everything that other user types can do.
Webex Events administrator (CH) - This CH user can log in to the Webex Events platform and manage Webex Events teams, credits, and Team Admin users. They can also do everything that Webex Events Administrator and Editor user types can do.
💡 Keep in mind, users added in Control Hub must have an email domain that matches the organization's domain.
Administrator (Webex Events) - This user exists only in Webex Events. They can manage Webex Events products, credits, and teams.
Editor (Webex Events) - This user exists only in Webex Events. They can manage and activate Webex Events products, but not credits or teams.
Until a Control Hub user with Organization administrator or Webex Events administrator permission logs in to the Webex Events platform, non-Control Hub users can't join the team and manage Webex Events products.
To learn how to access the Webex Events platform from Control Hub, refer to our article about activating Webex Events for your Webex Organization.
Team and credit types
As a Webex Suite EA customer, you can create and manage two types of teams in Webex Events: Organization teams and Child teams.
An Organization team is the main team with the total number of attendees and credits your organization has. Child teams are sub teams created under the Organization team by the organization admin. The number of attendees, streaming hours, Add-on credits, and admins and editors of Child teams are assigned by the Organization admin.
⚠️ Caution! Any admin or editor added to an Organization team in Webex Events platform must have Organization administrator (CH) or Webex Events administrator (CH) roles assigned to them in Control Hub. If an admin or editor is not added in your Organization in Control Hub and given the roles above, they must be added to a Child team in Webex Events platform.
For instructions on how to create teams and allocate credits, read our Manage Teams, Members, and Credits in Webex Events.
Usage in Events, Registration, Onsite are calculated by number of attendees (external only). Streaming is calculated by number of available viewing hours. Add-ons such as Branded Apps and Lead Retrieval are calculated by credits.
Check out this example of the usage section of an Organization Settings page:
💡 Keep in mind, the 'Organization teams' and 'Child teams' referenced in this article exist only in the Webex Events platform, not in Control Hub.
Webex Events Organization teams can create an unlimited number of Event Apps, Onsite Check-in and badge printing software, and registration for an unlimited number of internal attendees. Internal attendees are people whose email domains match the domains registered to your Organization in Control Hub.
How teams and credits work
Webex Events teams have two functions:
Track product and feature credit purchase and usage
Manage team member access to your Events
When you activate a Webex Events product (Registration, Event App, Onsite, Branded Apps, Lead Retrieval), you first select a Team. This gives members of that team access to manage the product. When you activate Add-ons (Branded Apps, Lead Retrieval) it will deduct appropriate credit from the selected team.
External Attendee and Streaming Hour credit entitlements
Your Webex Events Suite EA account comes with a certain amount of External Attendee and Streaming Hour credits. You can distribute these among your teams, who can then use them for one or multiple Events in the Webex Events platform.
Unlike Internal Attendees, External Attendees are people outside your Organization whose email domains don’t match the domains registered to your Organization in Control Hub. You might invite this type of attendee to a customer conference or a job fair, for example.
The number of External Attendee credits allocated to your Webex Events Organization team is calculated based on the number of Knowledge Workers (KWs) in your Suite EA.
These calculations are combined to determine your total External Attendee count in Team Settings. For example, if you have 1000 KWs, then you’re entitled to 10,000 External Attendees total, which can be split between Events and Communities.
Streaming Hours indicate the cumulative hours that attendees can watch live streams at your events. Here's how Streaming Hour allotment and usage is calculated:
The total number of Streaming Hours is the number of KWs in your Suite EA multiplied by 10. For example, if you have 1000 KWs, then your account is allotted 10,000 Streaming Hour credits.
Streaming Hour usage is calculated based on the amount of time attendees watch live streams at your events. Here are two examples:
If 10 attendees watch a 1-hour stream for the entire hour, then 10 streaming hours are deducted.
If 9 attendees watch for the entire hour, and 1 only watches for 30 minutes, then 9.5 streaming hours are deducted.
💡 Keep in mind, using a third-party streaming provider doesn't count against your Streaming Hour allotment. To learn about all available streaming providers, read our Live Streaming Webex Events article.
Credit assignment
Only Organization Admins can allocate the number of attendees and Add-on credits (Branded Apps, Lead Retrieval) to other Child teams. To learn more about assigning credits and managing teams, read our Manage Teams, Members, and Credits in Webex Events.
Now you know how user types, teams and credits work in Webex Events platform! If team members are brand new to Webex Events, point them to our amazing Webex Events Academy courses to start learning about our products. 🎓
Questions? Chat with us or email support@socio.events.