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Webex Events Learning and Support Resources
Webex Events Learning and Support Resources
Daniel Murphey avatar
Written by Daniel Murphey
Updated this week

Webex Events is designed to be intuitive for you and your app users, sponsors, and more! There's a lot to learn about using Webex Events, so this article is your guide to all the resources you and your team can access when you get stuck, have a question, or need inspiration. 🧠

📖 Knowledge bases

Webex Events platform knowledge base (event organizers)

The Webex Events platform knowledge base you're reading right now covers the admin side of the Event App, Branded Apps, Registration, Onsite, Lead Retrieval, Streaming, Integrations & Partnerships, and Live Display.

Our articles are continually maintained with the current state of our products, so you'll never find information more than a single day out of date — that's a promise! 🤝

Lead Retrieval knowledge base (sponsors and exhibitors)

The Lead Retrieval knowledge base is a small collection of articles for your exhibitors using Lead Retrieval. These articles contain everything your exhibitors need to know to use Lead Retrieval at your event. Exhibitors can also email us if they have any questions.

🎓 Webex Academy

As of March 29th, 2024, Webex Events Academy has merged with Webex Academy. This is the same free platform you're used to with courses, on-demand videos, and interactive guided practice to help you gain event knowledge. Plus, you now also have access to learning content for all other products in the Webex Suite in one place.

We’re excited to provide our organizers with a collection of detailed on-demand Webex Events courses packed with videos and information. If you're new to Webex Events, Webex Academy is an incredible place to start your journey! You'll be a Webex Events expert before you know it.

💡 Keep in mind, you must have a Webex account to access Webex Academy. Expand the following section to find instructions on signing up for a new account or logging in to Webex Academy with your existing account.

How to log in to Webex Academy

We've provided the following video and written instructions to help you learn how to log in to Webex Academy and access Webex Events courses.

  1. Sign up for a free Webex account if you don't have one, or log in to your existing Webex account.

  2. Open the Webex Events page in Webex Academy and click the Sign In button.

  3. Click the Webex Customer Login button.

  4. Enter your email and password, follow the prompts to agree to the terms and conditions, and answer the required questions.

You're in! Now you can access all the great learning content across Webex Events and all other products in the Webex Suite! 🎓

⏯️ Webex Events YouTube channel

Some folks prefer the flexibility of videos they can watch on-demand instead of articles or courses. That's why we've added all the videos included in our Webex Academy courses to our YouTube channel. Most videos are under 5 minutes, so browsing and learning at your own pace is easy.

💬 Support

Customers (event organizers)

⚡️ For the fastest response, click the messenger icon in the bottom right corner of any page in the Webex Events platform or the knowledge base to live chat with a member of our amazing Support team. A real human will respond at the following times:

Eastern Time (ET) and Greenwich Mean Time (GMT)

Days

Available times

Expected response time

Monday through Friday

12am-5pm (ET)

4am-9pm (GMT)

15 minutes

Monday through Thursday

5pm-12am (ET)

9pm-4am (GMT)

A few hours

Saturday and Sunday

12am-5pm (ET)

4am-9pm (GMT)

A few hours

Sunday

5pm-12am (ET)

9pm-4am (GMT)

A few hours

Pacific Time (PT)

Days

Available times

Expected response time

Sunday through Friday

9pm Sunday - 2pm Friday

15 minutes

Monday through Thursday

2pm-9pm

A few hours

Friday through Sunday

9pm-2pm

A few hours

Sunday

2pm-9pm

A few hours

New Zealand Time (NZT)

Days

Available times

Expected response time

Monday through Saturday

4pm Monday - 9am Saturday

15 minutes

Tuesday through Thursday

9am-4pm

A few hours

Saturday through Monday

4pm-9am

A few hours

Monday

9am-4pm

A few hours

If you prefer email, contact us at support@socio.events. We'll still respond quickly, though maybe not as fast. Don't forget about our complete and detailed knowledge base — that's where you are now! 😉

We also assign each Webex Events customer a point of contact. Reach out to them for help strategizing or finding the best resource.

🗣️ Face to Face

Every Tuesday from 9am to 10am ET and Thursday from 4pm to 5pm ET, join our event tech experts to ask questions and learn about Webex Events! We want to respect all of our customers' time, so if you bring coworkers with you, please choose one person from your group to ask questions. 🙏

You must have a Webex account to log in to Webex Academy and access the Face to Face schedule. If you need to create a new Webex account, follow the instructions in the 'How to log in to Webex Academy' section of this article.

Click the button below to sign in to Webex Academy, review the Face to Face schedule, and register for a session!

💡 Keep in mind, if no one joins a Face to Face meeting within 15 minutes of its scheduled start time, we'll end the meeting early.

💡 Keep in mind, for time-sensitive questions or technical troubleshooting, chat with our support team.

App user support

We always encourage attendees to reach out to their event organizer for help since most questions relate to interacting with the event. If you can't resolve an attendee's problem, reach out to us via chat, and we'll help you guide them to a solution.

📫 What's New page

Whenever we release a new product, feature, or enhancement, we post about it on our What's New page. The What's New page has an archive of all our releases dating back to 2018. Sign up for email updates when you visit the What's New page so you always know about our latest and greatest.

❗ Status page

We're proud of our products' history of stability and reliability. We sometimes schedule release downtime or have that rare service outage. In either case, we always announce and provide updates on outages through our status page. Click the button below to visit the page and sign up for updates so that when the unexpected happens, you can respond as quickly as we do.

💡Webex Events Planning Best Practices Timeline

If you're just starting your Webex Events journey, it can be overwhelming to figure out what to do first, where to find certain features, or what's even possible. Our customizable Planning Timeline spreadsheet is an amazing resource to guide you from event creation to post-event cleanup. Read our article about the timeline to learn how to use it.

Questions? Chat with us, email support@socio.events, or attend a Face to Face session.

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