Webex Events is meant to be completely self-service for you, your app users, sponsors, and more! With that said, we're always here to help you. This article highlights all the resources available to you and your team, including ways to contact us.

The Webex Events platform knowledge base you're reading right now covers the admin side of the Event App, Branded Apps, Registration, Onsite, Lead Retrieval, Streaming, Integrations & Partnerships, and Live Display.

The Lead Retrieval knowledge base covers the exhibitor side of Lead Retrieval. This small set of useful articles contains everything your exhibitors need to know to use Lead Retrieval at your event. Exhibitors can also email us if they have any questions.

We’re excited to provide our organizers with Webex Events Academy, the ultimate place for improving and certifying your event knowledge. Webex Events Academy's on-demand courses make it easy for you to become a Webex Events expert.

Some folks prefer the flexibility of videos they can watch on-demand instead of articles or courses. That's why we've added all the videos included in our Webex Events Academy courses to our YouTube channel. Most videos are under 5 minutes, so browsing and learning at your own pace is easy.

⚡️ For the fastest response, click the bubble in the bottom right corner of any page in the Webex Events platform or knowledge base to live chat with a member of our amazing Support team. Expect to get a response from a real human at the following times:

Feel free to email us at support@socio.events, too. We'll still respond quickly, though maybe not as fast. Don't forget about our complete and detailed knowledge base — that's where you are now! 😉

We also assign each Webex Events customer a point of contact. Reach out to them for help strategizing or finding the best resource.

Join our virtual office hours to learn about a different Webex Events product or feature every week. We wrap up office hours with an open Question & Answer session with our event tech experts! We answer questions in a round-robin style so everyone gets a turn. We want to respect all of our customers' time, so if you bring coworkers with you, please choose one person from your group to ask questions.

We hold office hours for one hour every week. Click the 'Office Hours' button below to sign in to Webex Events Academy, review the office hours schedule, and register for the next scheduled office hours!

We always encourage attendees to reach out to their event organizer for help since most questions relate to interacting with the event or community. If you can't resolve an attendee's problem, reach out to us via chat, and we'll help you guide them to a solution.

Whenever we release a new product, feature, or enhancement, we post it on our What's New page. The What's New page has an archive of all our releases going back to 2018. Sign up for email updates when you visit the What's New page so that you always know about our latest and greatest.

We're proud of our products' history of stability and reliability. Service outages can happen from time to time, and we do periodically schedule maintenance. We maintain our status page at status.socio.events to keep our users informed about outages and maintenance. Click the button below to visit the page and sign up for updates so that when the unexpected happens, you can respond as quickly as we do.