If you're a Webex customer with a Webex organization, you can access Webex Events (formerly Socio) services through Control Hub. This article shows you how gain access to, manage, and start using the Webex Events Platform.


Getting started

To get started, your Cisco partner must use the Cisco Commerce Workspace app and then Partner Hub to create your organization and give you an administrator account (full administrator).

Once your Cisco partner has set up your account, you'll receive an email notifying you that the services are ready to be provisioned. Click the Set up your service button in the email and fill out the form.

Now you're ready to manage Webex Events permissions and start using the Webex Events Platform.

Check Webex Events subscription status

First, make sure Webex Events appears in your Subscriptions list. Sign in to Control Hub at https://admin.webex.com and go to the Account tab. On the License Summary tab under Events, you'll see 'Webex Events (formerly Socio)'.

⭐️ Keep in mind, if you don't see this entry in your account after ordering Webex Events, log out of Control Hub, then log back in.

Account page in Control Hub, showing a subscription for Webex Events (formerly Webex Events)

Manage Webex Events permissions in Control Hub

⭐️ Keep in mind, if you only want people to collaborate with you in Webex Events, you can invite them in the Webex Events Platform instead of Control Hub.

As a Webex Events administrator, you have access to all the products and features the Webex Events Platform has to offer, and you can grant access to others in your Webex organization.

To assign the Webex Events administrator role to one or more users in your organization, follow the instructions in the Assign organization account roles in Control Hub article. You can assign the Webex Events administrator role to an unlimited number of people.

User profile screen in Control Hub, showing the Webex Events administrator role selected.

Launch the Webex Events Platform from Control Hub

Sign in to Control Hub, go to the Events page, and click Launch Webex Events portal.

⭐️ Keep in mind, the launch button is inactive if you don't have the Webex Events administrator role.

Screenshot of the Control Hub. The Events tab and Launch Webex Events portal buttons are indicated.

The Webex Events Platform login page opens in a new browser tab with your email address pre-filled. The first time you log in, you must accept Webex Events security permissions so you can log in using your Webex account.

Next steps

Ready to start building great things in the Webex Events Platform? Start with these resources!

  • Welcome to the Webex Events Platform - A brief overview of Webex Events products with links to deeper resources. The Webex Events knowledge base you're reading right now is a wealth of information about every single thing you can do with Webex Events.

  • Webex Events Certification Learning Plan on Webex Events Academy - The Webex Events Certification learning plan includes an Introduction course for each of the products in the Webex Events suite. After achieving the certificate at the end of the learning plan, the learner will be a Webex Events power user, able to describe each product's functionality and benefits, and knowledgeable about where to go for more information.

  • If you only want people to collaborate with you in Webex Events, see the Invite Admins to Your Team and Manage Team Settings article for details on managing Webex Events team members.

Questions? Chat Us or Email support@socio.events

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