The Attendees feature (also known as Users in Communities) is automatically included in your Event App. It's a list of everyone in your event, and attendees use it in your Event App to browse and send connection requests to one another. Attendees appear in the feature after they're added to the event in one of three ways:

  • They register for your event or community through a linked Webex Events Registration.

  • You add or upload them to Users & Groups.

  • They join your Event App directly.

⭐️ Keep in mind, the Users & Groups page is only available once you publish your event/community.

Two screenshots showing the Attendees feature in the Web App and Mobile App.

Contents

Edit settings

Go to the Edit Event/Community page, hover over the Attendees feature, and click the Settings (⚙️) icon to customize its name and icon. If you check the 'Show active attendees only' box, attendees can only see and connect with other attendees who've logged into your Event App at least once.

Screenshots of the Attendees feature settings cog and the Attendee Settings modal. The

⭐️ Keep in mind, there can only be one Attendees/Users feature per event/community.

Add users

In addition to adding regular attendees, consider creating attendee profiles for VIPs, speakers, sponsors, moderators, and other event staff so they can interact with attendees within the Event App.

⭐️ Keep in mind, the Users & Groups page is only available once you publish your event/community.

To manually add attendees to your event, go to the Manage Event page and click Users & Groups. Click New User to add a single user or click Import to add multiple users at once. For more information on importing, refer to our Export and Import Feature Content article.

Screenshot showing the process just described.

Add a single user

To add a new user profile, click New User. In the modal that appears, fill in the following information:

Screenshot of the New User modal.

⭐ Keep in mind, only First Name, Last Name, and Email are required. Attendees can fill in and edit all the information in their profile after logging into your event app.

  • First Name and Last Name (required) - Enter the user's preferred first and last name.

  • Email (required) - Enter the email that the attendee will use to log into the Event App. If the attendee tries to log in with a different email address, they could experience issues accessing your Event App.

  • Title

  • Company

  • Groups - If you've set up Groups, you can assign the user to one or more of them here. Groups control access management and personalization in many areas within the app. To learn how to set up and use Groups, read our Advanced Feature Guide about Groups.

  • Location - We recommend entering the city of the attendee's primary home, not their company location. Some attendees like to prioritize networking with folks that live in their area.

  • Summary - Add an introductory blurb for this attendee. This is especially important if you're adding a speaker, sponsor, or staff member.

  • Advanced Settings - Click this bar to reveal the External ID field. Only fill in this field when you want to reference the External ID from a platform outside Webex Events. Learn more in our External IDs Feature Guide.

Click Save Changes to finish adding the user.

Manage users

After you add a user, they appear on the Users tab of the Users & Groups page. The user list shows the user's Name, Title, Company, Group(s), and Status.

When you add a user to the list, the status column shows a dash (-) indicating that their status is blank. After a they log in to your Event App, the status changes to Active, and you can no longer remove them from the list. You can still block them, however. Keep reading for more details.

Click the Settings (⚙️) icon next to a user to take any of the following actions:

Screenshot of the Users list. The user Settings menu is expanded.
  • Export - Download an .xlsx file with the attendee's information.

  • Assign To Group - Add the attendee to one or more Groups.

  • Show QR Code - The Webex Events Lead Retrieval app is the most seamless way for your sponsors and exhibitors to capture leads with enriched data — all by scanning attendees' QR codes. Click Show QR Code to view and download an individual user's QR code in the Webex Events Platform. For more information, refer to our Lead Retrieval Attendee QR Codes article.

  • Remove/Block - If an attendee hasn't logged into the Event App yet, you can remove them from the users list entirely. If their status is 'Active', you can block them. Blocking a user hides their information from other attendees and deletes their wall posts, personal agenda, and other activity from the Event App. You can Unblock a user, though this doesn't restore their previous activity.

    ⭐️ Keep in mind, blocking a user in one event doesn't block them from your other events.

User profile overview

Click on any of the attendee's information fields to view their profile.

Screenshot of a user in the Users list.

Click the Settings (⚙️) icon next to the Profile heading to edit the user's information or complete the actions mentioned earlier.

Screenshot of the attendee profile Settings menu expanded.

Activities

The Activities tab shows details about user interactions with the event and with other attendees.

Screenshot of the Activities tab in an attendee profile.

Search for something specific, or use the Filter Activities button to narrow your search by certain kinds of activity:

  • Account Activity - Shows the date and time the user logged into the Event App or updated their profile.

  • Connections - Shows the date and time the user sent or accepted connection requests and favorited people.

    ⭐️ Keep in mind, multiple entries for the same person may appear in Activities since there are several connection statuses, including "Sent a Connection Request to...", "Connected With...", and "Accepted a Connection Request from...".

  • Event Activity - Shows information about the user's interactions with the Event App, including what features they clicked, when they joined or left the Event App, when they activated Webex Events Closed Captions and what language they chose, and more.

  • Messages - Shows when the user joined conversations and the names of users they chatted with.

  • Insights - Shows the user's Insights rating.

Personal Agenda

On the Personal Agenda tab, you can review, remove, and add sessions to the user's agenda. Click the Settings (⚙️) icon to remove individual items from their agenda.

Screenshot of the process just described.

To export or remove sessions in bulk, check the box next to one or more sessions, click the three-dot icon, and select the action you want to take.

Read our Attendance Management and Preset Agendas Feature Guide to learn more about using preset agendas.

Social Activity

If you're using the Wall feature, the Social Activity section lets you view, remove, or export the user's Wall posts. Click the Settings (⚙️) icon to export or remove individual posts, or check the box next to one or more posts and can click the three dot icon to export or remove posts in bulk.

Screenshot of a Post's Settings menu expanded in the Social Activity tab.

Click on a post to open the Post Details modal and view who liked and commented on it. Click the Settings (⚙️) icon to export or delete a post.

⭐️ Keep in mind, users can update their profile fields and agenda, even if you pre-populate them. Users can't restore posts you removed. However, they can re-post the same content unless they're blocked.

Accounts

Screenshot of the Accounts section on an attendee profile.

Users can add links from different platforms to their profile, creating a digital business card shared with users when they connect. You can also edit this section via the attendee profile page within the Webex Events Platform.

For more information about the attendee networking experience, read our Attendee Networking article.

Metrics

Your attendees are your event! Everything they do provides valuable insights that measure event success and inform improvements for future events. After your attendees have had a chance to interact with your Event App, go to the Metrics tab to see all kinds of awesome data goodness. Review the Attendees feature on the Feature Comparison chart to see how people engaged, including:

  • Connections

  • Conversations

  • Groups

  • Favorited

  • Scheduled Meetings

To view all of the additional data points outlined in the Export section of our Data Dashboard article, export the Metrics.

Pro tips! 😎

  • You don't have to upload users first before promoting your event or community to your audience, unless you're using the Invite Only privacy setting. If you're not sure which privacy setting to use, our Privacy Settings article will help you decide.

  • If you're trying to find someone in the users list, we recommend searching by their email address.

  • Don't want app users to access the Attendees feature? You can "hide" this feature by deleting it. This won't remove anyone from the list. 👍

  • Want to know how many attendees your event has? Click the checkbox at the top of the Users page to see the total. This includes all attendees, whether they were uploaded, manually added, or registered through a linked Registration Event.

Screenshot showing all attendees selected. The

Questions? Chat Us or Email support@socio.events

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