The Attendees feature (also known as 'Users' in Communities) is automatically included in your Event App, and people use it to browse and send connection requests to one another. This article explains how to use and edit the Attendees feature and walks you through adding and managing attendees in your Event App.
⭐️ Keep in mind, the Users & Groups page is only available once you publish your Event App.
Contents
Edit settings
On your Event App's features page, hover over the Attendees feature and click the Settings (⚙️) icon to customize its name and icon. If you check the 'Show active attendees only' box, attendees can only find and connect with other attendees who've logged into your Event App at least once.
⭐️ Keep in mind, there can only be one Attendees or Users feature per Event App or Community.
Add users
Attendees appear in the Attendees feature after they're added to the Event App in one of three ways:
They register for your Event or Community through Webex Events Registration
You add or upload them to the Event App's Users & Groups page in the Webex Events Platform
They join your Event App directly
There are three different places you can manage attendees in a Webex Event or Community — Registration, Onsite, and the Event App. Each product lets you add attendees to your Event and manage them in different ways. In this section, we'll discuss adding and uploading attendees to your Event through the Event App.
⭐️ Keep in mind, the Users & Groups page is only available once you publish your Event App.
Add a single user
To add a new user, go to your Event App's Users & Groups page and click New User.
In the modal that appears, fill in the following information:
⭐ Keep in mind, only First Name, Last Name, and Email are required. Attendees can fill in and edit all the information in their profile after logging into your Event App.
First Name and Last Name (required) - Enter the user's preferred first and last name.
Email (required) - Enter the email that the attendee will use to log in to the Event App. If the attendee tries to log in with a different email address, they could experience issues accessing your Event App.
Title
Company
Groups - If you've set up Groups, you can assign the user to one or more of them here. Groups control access management and personalization in many areas within the app. To learn more, read our article on how to Use Groups for Tailored Attendee Experiences.
Location - We recommend entering the city of the attendee's primary home, not their company location. Some attendees like to prioritize networking with folks that live in their area.
Summary - Add an introductory blurb for this attendee. This is especially important if you're adding a speaker, sponsor, or staff member.
Advanced Settings - Click this bar to reveal the External ID field. Only fill in this field when you want to reference the External ID from a platform outside Webex Events. Learn more in our External IDs Feature Guide.
Click Save Changes to finish adding the user.
Import users
To import a list of users, go to your Event App's Users & Groups page and click Import.
Follow the instructions in the modal to download the Attendees template. Open the template in your preferred spreadsheet program, then follow the template's instructions sheet to add attendee information. For complete instructions on using import templates, read our article about exporting and importing content.
Manage users
Attendees appear on the Users & Groups page under the Users tab. The user list shows the user's Name, Title, Company, Group(s), and Status.
After an attendee logs in to your Event App, the status changes from a dash (-) to 'Active', and you can no longer remove them from the list. You can still block them, however. Keep reading for more details.
Click the Settings (⚙️) icon next to a user to take any of the following actions:
Export - Download an .xlsx file with the attendee's information.
Assign To Group - Add the attendee to one or more Groups.
Show QR Code - The Webex Events Lead Retrieval app is the most seamless way for your sponsors and exhibitors to capture leads with enriched data — all by scanning attendee QR codes. Click Show QR Code to view and download an individual user's QR code in the Webex Events Platform. For more information, refer to our Lead Retrieval Attendee QR Codes article.
Remove or Block - If an attendee hasn't logged into the Event App yet, you can remove them from the users list entirely. If their status is 'Active', you can block them. Blocking a user hides their information from other attendees and deletes their wall posts, personal agenda, and other activity from the Event App. You can Unblock a user, though this doesn't restore their previous activity.
⭐️ Keep in mind, blocking a user in one event doesn't block them from your other events.
User profile overview
Click on an attendee to view and edit their profile.
Click the Settings (⚙️) icon next to the Profile heading to edit the user's information or complete the actions mentioned earlier.
Activities
The 'Activities' tab shows details about user interactions with the Registration, the Event App, and other attendees.
Search for something specific, or click the Filter Activities button to narrow your search by certain kinds of activity:
Account Activity - Shows the date and time the user logged into the Event App or updated their profile.
Connections - Shows the date and time the user sent or accepted connection requests and favorited people.
⭐️ Keep in mind, multiple entries for the same person may appear in Activities since there are several connection statuses, including "Sent a Connection Request to...", "Connected With...", and "Accepted a Connection Request from...".Event Activity - Shows information about the user's interactions with the Event App, including what features they clicked, when they joined or left the Event App, when they activated Webex Events Closed Captions and what language they chose, and more.
Messages - Shows when the user joined conversations and the names of users they chatted with.
Insights - Shows the user's Insights rating.
Personal Agenda
On the 'Personal Agenda' tab, you can review, remove, and add sessions in the user's personal agenda. Click Add Sessions to add more to their personal agenda, or click the Settings (⚙️) icon next to a session to remove it.
To export or remove sessions in bulk, check the box next to one or more sessions, click the three-dot icon, and select the action you want to take.
Read our Attendance Management and Preset Agendas Feature Guide to learn more about using preset agendas.
Social Activity
If you're using the Wall feature, the 'Social Activity' tab lets you view, remove, or export the user's Wall posts. Click the Settings (⚙️) icon to export or remove individual posts, or check the box next to one or more posts and click the three-dot icon to export or delete posts in bulk.
Click on a post to open the Post Details modal and view who liked and commented on it. Click the Settings (⚙️) icon to export or delete a post.
⭐️ Keep in mind, users can update their profile fields and personal agenda, even if you pre-populate them. Users can't restore posts you removed. However, they can re-post the same content unless they're blocked.
Accounts
Users can add links from different platforms to their profile, creating a digital business card that's shared with other attendees when they connect. You can also edit this section via the attendee profile page within the Webex Events Platform.
For more information about the attendee networking experience, read our Attendee Networking article.
Metrics
Your attendees are your event! Everything they do provides valuable insights that measure event success and inform improvements for future events. After your attendees have had a chance to interact with your Event App, go to the Metrics tab to explore all kinds of awesome data goodness. Review the Attendees feature on the Feature Comparison chart to learn how people engaged, including:
Connections
Conversations
Groups
Favorited
Scheduled Meetings
To view all of the additional data points outlined in the Export section of our Event App and Community Metrics article, export the Metrics.
Pro tips! 😎
You don't have to upload users before promoting your event or community to your audience, unless you're using the Invite Only privacy setting. If you're not sure which privacy setting to use, our Privacy Settings article will help you decide.
If you're trying to find someone in the users list, we recommend searching by their email address.
Don't want app users to access the Attendees feature? You can "hide" this feature by deleting it. This won't remove anyone from the list. 👍
Want to know how many attendees your Event App has? Click the checkbox at the top of the Users page to find the total. This includes all attendees, whether they were uploaded, manually added, or registered through Webex Events Registration.
In addition to adding regular attendees, consider creating attendee profiles for VIPs, speakers, sponsors, moderators, and other event staff so they can interact with attendees within the Event App.
Questions? Chat Us or Email support@socio.events