The Attendees feature (also known as Users in Communities) is included in your event by default. It's a list of everyone in your event, and attendees use it to browse and send connection requests to one another. Attendees appear in the feature when they register for your event or community through linked Webex Events Registration, when you add or upload them to Users & Groups, or when they join your Event App directly.

⭐️ Keep in mind, the Attendees/Users page is only available once your event/community is in the Published state.

Two screenshots showing the Attendees feature in the Web App and Mobile App.

Contents

Edit settings

To customize the name and icon of the feature, hover over the Attendees feature on the Edit Event/Community page and click the Settings (⚙️) icon. You can also check the Hide inactive attendees box to show only attendees who have logged into the event at least once.

Screenshot of the Edit Event page. The settings cog on the Attendees feature is indicated.

Add users

In addition to adding regular attendees, you might add attendee profiles for VIPs, speakers, sponsors, moderators, and other event staff so they can interact with attendees within the event app.

To manually add attendees to your event, go to the Manage Event page and click Users & Groups.

Screenshot showing the process just described.

From this page, you can click New User to add a single user or click Import to add multiple users at once. For more information on importing, check this out.

Add a single user

To add a new user profile, click New User. In the modal that appears, fill in the following information:

Screenshot of the New User modal.

⭐ Keep in mind, only First Name, Last Name, and Email are required. Attendees can fill in and edit all the information in their profile once they've logged into your event app.

  • First Name and Last Name (required) - Enter the user's preferred first and last name.

  • Email (required) - Enter the email that the user will use to log into the Event App. If the attendee uses a different email address to log in, it could cause snags in the sign in process.

  • Title

  • Company

  • Groups - If you've set up Groups, you can assign the user to one or more of them here. Groups control access management and personalization in a number of areas within the app. For a complete look at setting up and using Groups, check this out.

  • Location - We recommend entering the city of the attendee's primary home, not their company location. Some attendees will prioritize networking with folks that live nearby.

  • Summary - Add an introductory blurb for this attendee. This can be especially important if you're adding a speaker, sponsor, or staff member.

  • Advanced Settings - Click this bar to reveal the External ID field. Only fill in this field when you want to reference the External ID from a platform outside Webex Events. For more on External IDs, check this out.

Click Save Changes to finish adding the user.

Manage users

After you add a user, they appear on the Users tab of the Users & Groups page. The user list shows name, title, company, groups, and status at a glance.

Screenshot of the Users list.

When you add a user to the list, there's a dash (-) in the status column indicating that their status is blank. While in this blank status, you can still remove them completely from the list. Once a user logs into the event, their status becomes ACTIVE. At this point, you can't remove them from the list anymore. You can block them, however. If you block them, their status becomes BLOCKED, and they can no longer log in to the event.

Click the Settings (⚙️) icon next to a user to take any of the following actions:

  • Export - Download an .xlsx file with the attendee's information.

  • Assign To Group - Add the attendee to one or more Groups.

  • Show QR Code - The Webex Events Lead Retrieval app is the most seamless way for your sponsors and exhibitors to capture leads with enriched data — all by scanning attendees' QR codes. Click Show QR Code to view and download an individual user's QR code in the Webex Events Platform. Check out our article for more info on how to Manage Attendee QR Codes and Badges.

  • Remove/Block - If an attendee hasn't logged into the event app yet, you can remove them from the users list entirely. If their status is ACTIVE, you can block them. Blocking a user hides their information and deletes their activity (wall posts, personal agenda, etc.) from the Event App. You can Unblock a user, though their activity can't be restored.

    ⭐️ Keep in mind, blocking a user in one event doesn't block them from your other

User profile overview

Click on any of the attendee's information fields to view their Profile.

Screenshot of the Users page.

Click the Settings (⚙️) icon next to the Profile heading to edit the user's information or complete the actions mentioned above.

Activities

The Activities tab shows details on how the user is interacting with the event and with other attendees.

Screenshot of the Personal Agenda tab in an attendee profile.

You can search for something specific or use the Filter Activities button to see only specific kinds of activity. These are:

  • Account Activity - Shows date and time when the user logged into the Event App or updated their profile.

  • Connections - Shows date and time when the user sent or accepted connection requests and when they favorited people.

    ⭐️ Keep in mind, multiple entries for the same person may appear in Activities since there are several connection statuses including "Sent a Connection Request to...", "Connected With...", and "Accepted a Connection Request from...".

  • Event Activity - Shows information on what the user clicked on in the Event App.

  • Messages - Shows when the user joined conversations and the names of users they conversed with.

  • Insights - Shows the user's Insights rating.

Personal Agenda

On the Personal Agenda tab, you can review, remove, and add sessions in the user's agenda. If you check the box next to one or more sessions, you can click the three dot icon to export or remove sessions in bulk. Click the Settings (⚙️) icon to remove individual items from the agenda. To learn more about using preset agendas, check this out.

Screenshot of the Personal Agenda tab in an attendee profile.

Social Activity

If you're using the Wall feature, the Social Activity section lets you view, remove, or export the user's Wall posts. If you check the box next to one or more Posts, you can click the three dot icon to export or remove posts in bulk.

Screenshot of the Social Activity tab in an attendee profile.

Click on a post to open the Post Details modal and see who liked and commented on it. You can also export or delete a post from this modal.

Screenshot of the settings menu on a Post Details modal expanded.

⭐️ Keep in mind, users can update their profile fields and agenda, even if you pre-populate them. Users can't restore posts you remove, however, they can re-post the same content unless they're blocked.

Accounts

Screenshot of Accounts section of a user profile.

Users can update their profile with links from different platforms, creating a digital business card that's shared with users when they connect. You can also edit this section in the Webex Events Platform, allowing you to further populate attendee profiles.

For a complete look at the attendee networking experience, see our Attendee Networking article.

Metrics

Your attendees are your event! Everything they do can give you valuable insights into how the event went and how it can be better next year. After your attendees have had a chance to interact with your event, check out the Metrics tab to see all kinds of awesome data goodness. Take a look at the Feature Comparison to see what people are up to. You can see:

  • Connections

  • Conversations

  • Groups

  • Favorited

  • Scheduled Meetings

To see all of the additional data points outlined in the Export section of our Data Dashboard article, export the Metrics.

Pro tips! 😎

  • There can only be one Attendees/Users feature per event/community.

  • You don't have to upload users first before promoting your event or community to your audience, unless you're using the Invite Only privacy setting. If you're not sure which privacy setting to use, check this out.

  • If you're trying to find someone in the users list, we recommend searching by their email address.

  • Don't want app users to be able to see the user list? You can "hide" this feature by deleting it. This won't remove anyone from the list. 👍

  • Want to know how many attendees your event has? Click the checkbox at the top of the Users page to see the total. This includes all attendees, whether they were uploaded, manually added, or registered through a linked Registration event.

Screenshot showing all attendees selected. The

Questions? Chat Us or Email support@socio.events

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