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Use External IDs from Other Platforms in Webex Events
Use External IDs from Other Platforms in Webex Events

Use attendee registration IDs from other platforms for QR code printing and Lead Retrieval

Emily van der Harten avatar
Written by Emily van der Harten
Updated over 4 months ago

The External ID field lets you identify users in the Webex Events platform with your preferred unique identifier from a third-party or proprietary system. Importing attendee data with an external ID lets you:

  • "Match" users across systems

  • Export from Webex Events and import back into the original system

  • Generate QR codes based on the external ID for badge printing and Lead Retrieval

Using external IDs

There are three ways to add external IDs to attendee profiles:

  1. Add IDs to multiple attendee profiles using the attendee import template.

  2. Add an ID to a single attendee when editing or manually adding their profile to Webex Events.

  3. As part of an API integration. Learn more in our Getting Started With the Webex Events API article.

Read our article about adding and importing attendees to learn how to assign External IDs for new attendees. To add an external ID to an existing attendee, edit their attendee information as described in our article about managing attendees.

💡 Keep in mind, the maximum number of alphanumeric characters for the External ID field is 255.

⚠️ Caution! You can only edit the External ID field in the Webex Events platform once. After you save a change, the field is locked.

Pass external IDs to a URL

If Lead Retrieval is active in your Event and you activate the 'Pass Data to URL' option for an external link in your Event App, the passed data includes external IDs. This is helpful for linking to a survey and then examining responses by each attendee's external ID, for example.

External IDs and Onsite

If you're using Onsite, imported external IDs are automatically used to generate QR codes. Add QR codes to your badge designs for easy, seamless Session Check-in and Lead Retrieval scanning.

External IDs and Lead Retrieval

With Lead Retrieval, Webex Events offers the option to generate QR codes from attendees' external IDs.

The My QR Code feature on a mobile device.

Use External IDs to generate QR codes

💡 Keep in mind, if you're using Webex Events Onsite, the process below isn't necessary. Bye! 👋

If you're not using Onsite and you want to use attendee external IDs to generate Lead Retrieval QR codes:

  1. In your Event navigation bar, click Lead Retrieval.

  2. Click QR Codes.

  3. On the QR Codes page, activate the Use External IDs to Generate QR Codes setting.

  4. Click Save at the bottom right corner of the screen.

    The steps just described.

Lead Retrieval will now use External IDs to generate attendee QR codes. If an attendee doesn't have an associated External ID, the attendee is assigned a Webex Events QR code.

Questions? Chat with us, email support@socio.events, or attend a Face to Face session.

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