According to G2.com, "Apps are top drivers for event attendance and satisfaction". This means that in-person attendees who use an event app have a better overall event experience than those who don’t — and virtual attendees don't have much fun if they never log in. 😆 Raising awareness about the app, providing login instructions, and supporting attendees after they log in are all key to app adoption for any attendee type.
Here are our best practices for planning your Event App promotional strategy to encourage adoption and usage and ensure everyone has the best experience possible. 👇
📆 Choose a time frame
The sooner you launch your Event App, the better. Generally, we recommend launching your app at least 7 days before the official start date so attendees have plenty of time to log in and start exploring. Launching 2 to 4 weeks before the official start with a set of features designed to boost interest and engagement is a great promotion tactic, too!
If you aren't done adding and configuring features and content, that doesn’t have to prevent you from launching your Event App. Any updates you make in the Webex Events platform appear in the app within moments, so attendees can join early and take advantage of pre-event content and activities while you finalize everything else.
🧠 Make a promotion plan and strategy
Before you officially launch your Event App, you need a promotion plan so communication is timely, clear, and useful. Here are some considerations to keep in mind:
Choose channels - The next section of this article provides a thorough list of possible communication channels, though it’s unlikely that all of them are a good fit for every event and audience. Choose tactics that you're already comfortable using and that make the most sense for reaching your attendees.
Build a promotion schedule - Once you've chosen channels, decide when you want to send messaging and which team members and partners are responsible. Broadcasting on every channel all at once can be great! It's also beneficial to strategically time messaging that aligns with established channels like monthly newsletters.
Craft thoughtful messaging - Rather than only listing the app’s features, explain and show what your attendees can get out of it. This is a great time to mention attendee goals so you can clearly show the benefits.
Create promotional resources - Depending on your team size, get creative with your app launch. Some of our customers have produced graphics, PDFs, powerpoints, and videos that build excitement and show how to join and use the Event App. Read our guide to creating attendee resources for ideas.
Make joining straightforward - Attendees need to know how to access the awesome event experience you've built. In your communications, provide the web version link for virtual attendees and help in-person attendees find the Mobile App with your Event App's promo page. Our Event App access instruction templates are a great place to start, with templates for the Mobile App and web version that correspond to each Privacy Setting.
Consider internal communication - Are members of your organization serving as moderators or emcees? Getting them familiar with the app early is important, too! Send them access instructions and our moderation guide.
📣 Choose communication channels
The options for spreading the word about your Event App and building excitement before your event are nearly limitless. The ideas below may not be right or possible for every situation — you know your audience and bandwidth best, so do what makes sense for you.
Website - Include a brief Event App description or introductory video on your organization and event websites. Place compelling banners about your Event App in high-traffic parts of your site and link to the promo page. Use widgets to embed information in your website about Sessions, speakers, sponsors, exhibitors, and Custom List items for even more visibility and interest.
Registration email - Customize the email your attendees will receive after they register. Mention your Event App and provide the promo page link if you're ready for attendees to start joining right away.
Promotional emails - If you've already planned an email marketing campaign around your event, include your Event App in those efforts. Highlight it in an “It's almost time” email, or even dedicate a whole email to the app, its benefits, and how to access it.
Social media - On your organization’s social media channels, create teaser posts to build anticipation before the app’s launch. After launch, post an announcement that links to the promo page. Continue to feature the app in additional posts showing highlights, updates, and screenshots.
Speakers, vendors, and exhibitors - Enlist these partners to use their own websites, email campaigns, and social media channels to spread the word about the Event App and promote app downloads. During and after the event, they can announce how users can access their presentations or materials via the app.
TV screens and projectors - If your event is an internal company meeting, use presentations and TV screens in your building to promote the app before the event takes place. Add the Promote page content to company presentations leading up to the event.
Use Live Display - Easy to deploy and maintain, Webex Events Live Display presents content from your app in real time, including the app download QR code, so users can download your app easily in the days and weeks leading up to the event.
😄 Create value for early adopters
You've built your plan, identified communication channels, and drafted awesome promotional messaging, graphics, and assets. Now you need to give your early adopters a reason to be glad they joined early and get them excited to invite others.
While it's not always possible to have everything in your Event App ready to go weeks before your event, you can still create great early adopter experiences. Here are the top features to include at launch:
Lobby - Whether your event is two weeks or two days away, this feature is the best landing page for your Event App. With a variety of modules to choose from, including Sessions, images, speakers, and more, it's the best way to quickly orient attendees to your Event App content. Learn more in our article about Lobby feature setup.
Game - We can't emphasize this enough: attendees LOVE the Game feature! Create challenges that reward attendees for exploring the app and talking about the event in their social media spaces. Hide codes in key speaker and sponsor profiles, your FAQ feature, the Agenda, and anywhere else you want. This helps attendees get comfortable in the app and fosters networking and camaraderie in your early adopters. Read all about it in our Game setup guide.
Resource or FAQ feature - Much of the value in launching early is giving attendees time to explore and ask questions. Have a help center or FAQ ready to go so attendees have a place to find answers before asking event staff.
Attendees - The Attendees feature lets attendees explore the list of people attending the event and send each another connection requests. This is one of the main drivers of attendee networking. Attendees can also boost app adoption by inviting others to download the app! Learn more in our Attendee Networking article.
Announcements — Create an exclusive experience for early adopters by sending exclusive announcements containing special benefits. For example, invite people to Sessions with limited capacity, send earlybird game codes, and notify them when you add new features, Sessions, and other items.
Wall - Add the Wall feature to give attendees, sponsors, and speakers a place to make posts and have conversations collectively. To get started, event staff can post photos or ask engaging questions before the event. Asking what attendees are most excited about or posting pictures of your pets are great ways to help start conversations and connections. 🚀
Video Rooms - Set up a series of pre-event hangouts using Video Rooms. Attendees can get to know one another in a relaxed environment without the pressure of making it to the next session on time.
Recordings feature - What better way to get attendees excited for this year's sessions than showing them last year's recordings? Upload recordings to the Video Center and add them to a Custom List feature, or use the Web List feature to link to recordings hosted on sites like Wistia and YouTube. Read our article about adding live stream recordings to your Event App for complete details.
Follow Us - Simple yet powerful, this feature lets you add links to your organization's websites and social pages. Reward attendees with game codes for using your hashtag and sharing your posts on social media. Learn more in our Follow Us feature setup guide.
If your app is valuable and engaging even before the event starts, you'll benefit from organic, peer-to-peer promotion, with early adopters spreading the word and inviting others to join in. 📣
🧪 Publish and test your Event App
Before anyone can access your Event App, you have to publish it. Publishing opens the app to your attendees and lets you log in as an attendee to try it out. Don't worry! Attendees won't know where or how to find the app until you tell them. Read our article about publishing and managing your Event App for complete instructions.
Don't make your attendees your beta testers. Before launch, you and your colleagues, moderators, staff, speakers, and sponsors should download and examine every aspect of your Event App. Experiencing the app for yourselves helps ensure it’s polished and accurate, and it better prepares you and your staff to answer attendee questions.
Train your staff on the app so they can help attendees download it and answer their questions. Recruit an "app expert" to help with attendee login issues or questions about navigating the app.
When everything's ready to go, start welcoming attendees based on your communication plan! 🎉
🤝 Promote during your event
After your event starts, there are many opportunities to promote your app to in-person and virtual attendees, even if they haven't logged in to the Event App yet.
Send targeted communication - Easily find out who has and hasn't downloaded the Mobile App or logged in to the web version yet and send them a reminder email after the event starts.
At check-in — Ask your in-person check-in staff to mention the app when they greet attendees. Leverage effective signage, like banners or tabletop displays. We’ve also witnessed creative tactics such as putting a QR code linking to the app promo page on the back of printed badges, or including a postcard about it in swag bags.
Keynote — Ask your emcee or keynote speaker to highlight the Event App, including how to use it and how to download it. This is one of the most effective ways to encourage app adoption and engagement.
TV screens and projectors — If your venue has TV screens, use the Gallery feature in Live Display to show visuals about the Event App. Turn on the 'Promote App' Live Display feature to reveal a QR code that lets users download your app quickly and easily!
Printed signage — Promote your app on printed signage. Let attendees know that maps, Agenda details, and more are right at their fingertips.
With a thoughtful promotion strategy that uses the right tactics at the right time, your Event App will help create the best possible event experience for your attendees. Both during and after the event, use Event and Community Metrics to measure adoption and success.
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