As a moderator using the Webex Events platform, it may be your job to remove reported content, manage Q&A and polls, supervise Video Rooms, or even block people from the Event App. The first section of this article helps event organizers coordinate moderator staff and create Webex Events accounts for them, and the rest provides access and moderation instructions for moderators.
Organizer preparation
As an event organizer, you need to prepare your moderators so they can work confidently and independently on event day.
Create accounts
First, make sure all your moderators can log in to the Webex Events platform and the Event App. Even if someone is only moderating Video Rooms or Session chats, give them a platform login so they can block users if necessary.
Follow our instructions to invite moderators to the team your Event App is associated with.
Follow our guide to adding and uploading attendees to add an attendee profile for each moderator so they can also access your Event App.
Coordinate staff
After you've created moderator accounts, send your moderators any special guidelines for the event.
Show how to fill out their attendee profiles. For example, you may want them to keep their personal information minimal, or ask everyone to include (Moderator) after their name.
Make sure each moderator knows when they need to log in and exactly what parts of the Event App they're responsible for. Note feature names and feature item names. If you renamed any features, tell the moderators which ones so they can use this guide effectively.
Communicate rules and preferences around dealing with inconsiderate or hostile behavior so there's no guessing on event day.
Depending on the event's size and complexity, consider handling moderator scheduling in an online spreadsheet so everyone can follow a link to quickly and easily review all the details.
Finally, read the 'Moderator instructions' section below so you know what to expect and plan for, then send moderators a link to the section! The rest of this article is written for someone who isn't an event organizer, but you can still use them if you're an organizer, too. 😉
🗺️ Moderator instructions
Welcome to moderation with the Webex Events platform! In these instructions, we refer to the "Webex Events platform" and the "Web App". Here's how to tell the difference:
Webex Events platform - The Webex Events platform is the admin-only interface where event organizers and moderators control their Event. The Event navigation bar on the left side of the screen has collapsible sections like 'Sessions', 'Attendees', and 'Event App'.
Web App - The Web App is the browser-based version of the Event App, which is what attendees access to interact with event content. The features listed in the features menu on the left side of the Web App may vary widely depending on which features the organizer added to the Event App.
Now that you know the difference between the Webex Events platform and the Web App, let's talk about how to log in to each.
1. Log in to the Webex Events platform
To start moderating, log in to platform.socio.events. If you're not an event organizer, locate the email invitation the organizer sent you and accept the invitation to join the team on the platform. If you don't have an invitation yet, reach out to the organizer.
After you log in to the Webex Events platform, click on the Event on the 'My Events' page.
2. Log in to the Web App
If you're moderating the Video Rooms feature or a Session or Live Stream chat, you need to log in to the Event's Web App as an attendee. It's a good idea to keep the Webex Events platform and the Web App open in different tabs as you moderate.
After clicking on the Event, click Event App in the navigation bar.
Click Web App to open the 'Web App Settings' page.
Find the 'Shareable link' field and click the open icon next to the 'Copy' button to open the Web App in a new browser tab.
Log in to the Web App using the email address the organizer used to add you to the Event. If you have any trouble, ask the event organizer for help.
After you log in, click the user profile image in the bottom-left corner of the screen and select the Me option to configure your profile.
Follow any instructions the organizer has provided when setting up your attendee profile.
Congratulations. You're ready to start moderating! 🎉 Now let's talk about how to moderate each aspect of the Event App. Use the table of contents to skip to sections that are relevant to you.
🖼 Wall moderation (Webex Events platform)
Attendees can post text and images to the Wall and comment on others' posts. If someone posts something offensive, other users can report their posts.
In the Webex Events platform, click Features in the Event navigation bar, then click Wall to review and respond to reported Wall posts.
There are two tabs on the Wall page — Posts, and Reported Posts. The views and actions you can take on these tabs are identical, except the Reported Posts tab shows only posts that attendees reported for offensive content.
Each Wall post is listed along with the user who posted it, the time they posted it, and the number of likes, comments, and reports.
Click the Settings (⋯) icon next to a post to export or delete it.
Check the box next to individual posts and then click the three-dot (⋯) icon next to the 'Search' field to export or delete posts in bulk.
Click on a post to review who liked and reported it and to delete individual comments on the post. In the Post Details modal, click the Settings (⋯) icon to export or delete the post.
If you identify someone as a repeat offender, you may need to block them from the Event App. Visit the 'Blocking and unblocking users' section of this article for instructions.
Now you know how to moderate Wall posts and comments!
🙋♂️ Q&A moderation (Webex Events platform)
Q&A can be part of individual Agenda Sessions or Live Stream features, or Q&A can be a stand-alone feature. Regardless of how Q&A is set up, you can access every Q&A from a single page in the Webex Events platform.
In the Event navigation bar under ‘Event App’, click Q&A and Polling.
Click on the name of the Q&A you're moderating.
If the Q&A is supposed to go live at a specific time, make sure the 'Enable Q&A' toggle is deactivated until the right time.
When the questions start coming in, the 'Moderation' panel shows all the questions waiting for approval. Click the Settings (⋯) icon, then click either Approve or Dismiss. After you approve a question, it moves to the 'Live' panel, and it appears in the Event App.
Click the Archive tab in the top right corner of the moderation page to review and restore questions you dismissed.
💡 Keep in mind, you may be required to read or send the questions to speakers at appropriate times if the Q&A is part of a live session. Work with your event organizer to determine how to handle this.
After a question is answered, click the Settings (⋯) icon next to the question in the 'Live' panel and select Mark as Answered. Click Hide Question to archive it without marking it as 'Answered' or 'Dismissed'.
When the Q&A session closes, go back to the Q&A tab to select the next Q&A.
Now you know how to moderate Q&A!
📊 Polling moderation (Webex Events platform)
Polls don't require active moderation, though you may need to turn polls on or off for specific Sessions or live streams — even if polls are scheduled to go live at specific times. Here's how to moderate polling in the Webex Events platform:
In the Event navigation bar under ‘Event App’, click Q&A and Polling.
Click the Polling tab. All of the polls appear in a list on this page.
When it's time to activate or deactivate a poll, click the Settings (⋯) icon next to the poll title and select the option you need. Pay close attention to the 'Linked To' column to make sure you're managing polls for the right session.
Check the boxes next to multiple polls and click the three-dot (⋯) icon next to the search field to activate or deactivate them.
The person who created the polls may have scheduled some to appear automatically at a specific time. If a poll is scheduled, the Status column says 'Scheduled', and you won't need to manually activate it unless it needs to appear before its scheduled time.
Now you know how to activate and deactivate polls!
💻 Video Room moderation (Web App)
Since you'll interact directly with video room participants, there are more considerations than simply knowing how to block people. That's why we have a separate article with Video Room Moderation Instructions.
💬 Chat moderation (Web App)
Moderating chat involves using the Web App to watch and respond to attendee chats in Agenda Sessions, live streams, and other areas. Refer to the instructions you received from the event organizer to find out which chats you'll moderate.
In the Web App, the Chat tab always appears in the panel on the right side of the screen wherever it's active. Simply click in the text entry field, type a message, and click Send to post a chat of your own.
Now you know how to review and respond to chats!
❌ Blocking and unblocking users (Webex Events platform)
If a user is spamming or being disrespectful, you may need to block them in the Webex Events platform. Blocking someone removes all their posts, comments, chats, and metrics from the entire Event App. You can unblock someone after blocking them, though this won't restore their posts, comments, chats, or metrics.
💡 Keep in mind, usually the organizer or senior event staff will ask you to block someone if needed, or they'll outline specific blocking conditions before the event starts.
How to block or unblock someone
In the Event navigation bar, click Attendees.
On the Attendees page, use the search bar to locate the user.
Click the Settings (⋯) icon next to their name.
To block them, select Block from the settings menu. To unblock a previously blocked user, select Unblock.
⚠️ Caution! If an attendee has a Registration ticket assigned to them, they can't be unblocked after they're blocked.
💡 Keep in mind, if you block an attendee that has the same email address as another attendee, their status will be 'Duplicate' instead of 'Blocked'.
Now you know how to moderate a Webex Events App! 🏆 If you're moderating a video room, read our Video Room Moderation Instructions next!
Questions? Chat with us or email support@socio.events.