Gathering data on your attendees and getting attendee consent for event policies is critical to your event's success. Webex Events makes it easy to ask any kind of questions you need, gather answers from attendees, and analyze that data. With Webex Events Registration, you can create multiple checkout forms with questions tailored to different audiences based on the ticket they select, then use that information to customize the attendee experience across Webex Events products.
This article shows you how to create questions in the Webex Events platform. The first half provides an overview of all the available question types, and the second half shows you how to create questions. Let's go! 🐎
Before you begin...
If you're using a third-party registration platform, skip to the next section to learn about question types and how to create questions, then read our Add and Upload Attendees article to learn how to import attendee data.
If you're using Webex Events Registration, use this process to guide you through creating questions for your checkout forms:
Decide how many tickets and checkout forms you need and map out the questions you want to ask with each, including follow-up questions.
Follow-up questions are a great way to further streamline your checkout forms by asking registrants relevant questions based on their answers to previous parent questions. We've created a downloadable slide deck linked at the end of this article with examples and templates to help you get started with follow-up questions.
Publish Registration to gain access to the Checkout Forms page.
Create all stand-alone and parent questions first. As you create them, assign them to checkout forms.
Each parent question can have up to 20 follow-up questions.
Create follow-up questions — don't assign them to checkout forms yet.
Go to Registration's Checkout Forms page and add follow-up questions to parent questions on checkout forms.
Overview of question types
Before we examine how to add questions, let's learn about the available question types. There are five different categories: Attendee, Custom, Groups, Accounts, and Privacy & Consent. Let's explore each one in depth! 🔎
Answers to Attendee questions populate corresponding fields on attendee profiles.
Make these questions required for your checkout forms to ensure that everyone's profiles are complete and ready for networking in the Event App before event day. Options include:
Summary - Attendees can enter up to 250 characters.
Custom questions are extremely flexible and let you ask nearly anything you need to. Options include:
Short Text - Registrants enter free-form text up to 100 characters to answer this type of question.
Long Text - Registrants enter unlimited free-form text to answer this kind of question. This is great for longer, open-ended questions.
Checkbox Select - Registrants select one or multiple boxes to answer this type of question. You can add follow-up questions to Checkbox Select questions.
Date - Registrants click this field to reveal a calendar modal where they select a day, month, and year.
Single Select - Registrants select one option from a list of radio buttons to answer this type of question. You can add follow-up questions to Single Select questions.
Dropdown (Single) - Registrants select one item from a drop-down list to answer this type of question. You can add follow-up questions to Dropdown (Single) questions.
File Upload - Registrants click the File Upload button and then select a file stored on their device. To review and download files uploaded by registrants, go to their profile on the Attendees page.
Registrants can upload common document file types (PDF, DOCX, XLSX, JSON, PPTX) and image types (JPEG, PNG, TIFF, SVG).
Registrants can't upload videos, installation files, or zipped folders.
Time - Registrants click this field to reveal a modal where they select an hour, minute, am or pm, and time zone.
Groups are a powerful tool for tailoring the attendee experience based on any number of variables, such as VIP access, tracks, and more. After a registrant completes their order, they're automatically assigned to one exclusive group and any non-exclusive groups you've associated with the ticket they bought.
You can also add Groups questions that let attendees choose one or more non-exclusive groups to be part of.
Groups Dropdown - Registrants can choose a single group. This assigns the registrant to the group in the Webex Events platform after they pay for registration.
Groups Multiple Choice - Registrants can choose multiple groups. This assigns the registrant to each chosen group in the Webex Events platform after they complete registration.
For more details about what groups can do, read our guide to using groups.
Adding Accounts questions to your checkout form lets registrants add their social media, phone number, and other account information to their Event App profiles.
Privacy & Consent questions
Add Privacy & Consent questions when you need attendees to accept or reject an agreement, such as permission to receive marketing material, agreeing to a privacy or health policy, and more. Add custom text for the consent option, and optionally add a refusal option and warning text to provide further context if someone chooses to opt out.
After attendees answer consent questions, export the Privacy Report from the Registration Metrics page to review registrant answers. Read our article about Event Registration Metrics for more information.
If you're using the Event App, attendees can review and change their answers to consent type questions after they log in to the Event App. In the Web App, attendees click their profile image, then select the Privacy & Consent option. In the Webex Events Mobile App or your Branded App, attendees simply tap the lock icon at the top of the screen.
Now that you know all about question types, let's start creating questions!
Where can I create questions in the Webex Events platform?
There are two places to create questions in the Webex Events platform:
In your Event's Attendees menu under Questions. Create questions here if you're importing attendee data from a third-party registration system.
In your Event's Registration menu under Checkout Forms on the Questions tab. Create questions here if you're using Webex Events Registration.
Whichever method you choose, the questions you create appear in both places, and any edits you make instantly reflect across the platform. 🌈
Create a new question
On either Questions page, click the New Question button, select a question type from the list, then configure the question's fields.
Only Attendee and Accounts type questions and Short Text, Long Text, Date, File Upload, and Time questions have the following basic fields:
Label title - This is the question or instruction attendees will respond to. It must be unique and should be clear and informative. For example, if you're making a Single Select question to collect shirt sizes, the Label title might say "Please select your shirt size".
Assigned to form - If you're using Webex Events Registration and this is a parent or stand-alone question, click the drop-down to choose which checkout form(s) this question should appear in.
Leave this field blank for now if this will be a follow-up question for a checkout form. To learn how to add a follow-up question to a checkout form, read our Create Checkout Forms article.
Description - Enter optional additional text that appears below the Label title. In the example mentioned above, the description might say "Sizes are unisex".
Required - Check this box to prevent registrants from completing registration unless they make a selection, enter information, or supply a file.
Checkbox Select, Single Select, or Dropdown
If you choose the Checkbox Select, Single Select, or Dropdown options, enter the options attendees can choose from. Click the Add New Option link to add items as needed. Click and drag the six-dot cluster to reorder the options, or click the X to remove an option.
If you choose either of the Group questions, select which group(s) attendees can choose from. Attendees can't select exclusive groups.
Privacy & Consent
Select a pre-filled question to get a head start on your own custom text, or start from scratch with a Custom Consent question.
Enter the details of what the attendees are agreeing to in the 'Label title' and 'Description' field, then enter the consent agreement text. Example: "I agree to receive promotions for future Renergize events". It's a good idea to link to longer policies on a separate page instead of including a lot of extra text in the registration form. Links in the Registration page always open in a new tab, so registrants won't lose their place. 🔖
Optionally, click Add refusal option and warning to add an option so attendees can refuse to consent. Also add optional refusal warning text that appears when attendees select the refusal option.
Finally, if you add a refusal option, choose whether an attendee added by another attendee or by import will automatically agree to or reject the consent question.
When you're done, click Save Changes.
Continue to add questions as needed. Consider adding multiple versions of each question if you want to tailor forms for individual ticket types. This is useful for situations like providing forms in multiple languages or adjusting questions and wording for virtual attendees and in-person attendees.
Both Questions pages contain all of the questions you've added. Click the Settings (⋯) icon next to a question to edit, clone, or delete it.
Now you know all about creating questions! Here are some next steps:
Questions? Chat with us or email email@example.com