The Onsite App is your attendees' self-service interface to check in to your event, print event badges, and check in to sessions at your venue. We've designed the Onsite App to be extremely customizable, so it fits your event's branding, voice, and tone.

This article guides you through each of the available Onsite App customization options.

In your Event's navigation bar under 'Onsite', click Onsite App. The Onsite App page has four main configuration areas: Appearance, Event Check-in page, Confirmation page, and Other settings. Let's explore each one in detail.

The Appearance tab lets you customize the visual aspects of the Onsite App, such as colors and button labels. As you make changes, check the iPad preview panel on the right and use the 'Portrait' and 'Landscape' tabs to review how the app will appear to attendees in both orientations on an iPad.

If you're only using Onsite for Session Check-in, skip to the 'Background' section of this article.

By default, there are two Event Check-in options — Check in with QR Code and Check in with Search. If you prefer that attendees use only one of them, deactivate the one you don't want them to use. Click and drag the six-dot cluster next to each item to reorder them, or click the Edit button to change their settings.

When you edit the QR code option, you can customize:

When you edit the Search option, you can customize:

If you're only using Onsite for Session Check-in, skip to the 'Background' section of this article.

This option lets you choose which orientation your Event Check-in iPads will use, and it doesn't affect iPhone layout. If you choose 'Portrait and Landscape', simply rotate the check-in iPad, and the screen will adjust automatically. If you select only one orientation, the Onsite App will display only in the selected orientation.

This option lets you choose a custom Background Color or upload background images. These serve as the backdrop for every page in the check-in process.

Whether you choose a background color or a background image, you'll select a theme color that determines the color of buttons and frames. When you choose a color, a similar accent color is automatically chosen. This accent color helps ensure good contrast between elements in the app.

Background images are a great opportunity to make the check-in experience more visually pleasing and add sponsor and partner branding! To prevent check-in buttons and labels from covering important image elements, use these Onsite background templates as a guide! 🎉

To upload an image, click the Use Background Image option, then click the Upload icon on one of the background image slots. You must upload two different images — a portrait version and a landscape version. Images must be JPEG or PNG type and a minimum of 1536 x 2048px or 2048 x 1536px.

Click Save & Continue at the bottom of the Appearance page to continue to the next step.

If you're only using Onsite for Session Check-in, simply click Save & Continue on this page and the next page, then skip to the 'Other Settings' section of this article.

The Event Check-in page tab lets you control the fields that display to attendees after they scan their ticket QR code or tap on their name during Event Check-in.

When Fast Track is deactivated, attendees scan their ticket QR code or tap on their name in Event Check-in search, then the next page shows registration information that they can review and edit before printing their badge.

With Fast Track activated, an attendee's badge starts printing immediately after they scan their QR code or tap on their name. For a simple, speedy, and contactless check-in experience, Fast Track takes first prize! 🏁 🏆

If you don't activate Fast Track, enter a custom Page title for the page that displays after attendees scan their QR code or tap on their name in search, then customize the Print badge button text. As you make changes, check the preview on the right and use the 'Portrait' and 'Landscape' tabs to review how the app will appear to attendees on an iPad.

Next, use the toggles to activate or deactivate Badge fields. Any fields that are activated will appear to attendees for information verification.

Click and drag the six-dot cluster next to items to reorder them. Click the pencil icon next to an item to make it editable or not editable by the attendee. By default, you can show:

If you created custom questions in Registration, or if you imported custom information, those fields appear here, too, and you can make them editable.

When you're done making changes, click Save & Continue.

If you're only using Onsite for Session Check-in, simply click Save & Continue on this page, then skip to the 'Other Settings' section of this article.

The Confirmation page lets you customize the title and confirmation text that appear after an attendee's badge starts printing. As you make changes, check the iPad preview on the page and use the 'Portrait' and 'Landscape' tabs to review how the app will display to attendees on an iPad.

There are two ways to configure the confirmation text:

When setting up each Event check-in iPad or iPhone at your venue, there's a step where you enter a printer location. This location replaces the 'Printer location' variable if you choose to use it in the confirmation message. You can type: "Your badge is printing " and then click the 'Printer location' variable to add it to the text.

Carefully instruct your check-in staff on what to enter when setting up each check-in device. The staff may enter something like "in the VIP lounge" or "at the staff table", depending on your event setup.

When you're done making changes, click Save & Continue.

The Other settings page lets you choose an Unlock password, set screen timeout durations for the Scan/Search and Confirmation pages of the app, and the Badge reprint limit.

When you're using the Onsite by Webex Events App on an iPad or iPhone, you'll use the unlock password to lock and unlock Sessions, refresh onsite data, change the check-in mode, and more.

Choose a password that won't be easy for attendees to guess and that staff can easily remember.

Use the 'Scan/Search page timeout' slider to adjust how long the scan and search pages remain active with no user input before the app returns to the main screen. This ensures that attendees always start on the check-in option selection screen.

After an attendee prints their badge, they tap the 'Complete' button to return the app to the main screen. Use the 'Confirmation page timeout' slider to adjust how long the Confirmation Page displays before the app automatically returns to the main screen if no one taps the button.

Attendees sometimes lose or damage their badge and need a reprint. If you want to limit the number of reprints, adjust this slider to set the number of times each badge can be reprinted.

You can also adjust this setting in the Onsite App's 'Printer Settings' menu. When you update the limit on one iPad or iPhone, all others also update if they're connected to the internet.

When you're done with all the Onsite App settings, click Save at the bottom of the page.

Your Onsite App is all set up and ready to go! That was a long article, so here's a cookie. 🍪