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Create Tickets in Webex Events Registration
Create Tickets in Webex Events Registration
Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago

Tickets are the options registrants choose from when they visit your Webex Events Registration page. Each ticket can have a unique price, available quantity, tax rate, and more. After creating tickets, setting up payment information, and publishing your registration page, you'll create Checkout Forms and Questions and assign them to one or more tickets. You can set up promo codes for discounted or hidden tickets, too! 🏆

This article provides instructions on setting up and managing tickets and publishing Webex Events Registration.

Create a ticket

In your Event or Community navigation bar under 'Registration', click Tickets, click New Ticket, and then select Free Ticket or Paid Ticket. Paid is only an option if you marked your Event as a paid event in Registration Basics.

Screenshot of the steps just described.

Now, fill in the following fields:

Screenshot of the Create Paid Ticket modal. There are numbered flags indicating each of the numbered sections below this image.
  1. Ticket Name - This is the name that displays to registrants when they visit your registration page, so we recommend making it something that clearly tells them who the ticket is for.

  2. Quantity - Leave this field blank if you don't want to limit the number of purchases for this ticket type.

  3. Price - This field is visible if you clicked 'Paid Ticket'. The currency is pulled from Registration Basics, so simply enter a numerical value, including decimals if necessary.

  4. Ticket Description - This is a great place to tell registrants more about who this ticket is for and what they'll get with it. For example, why might a registrant choose the VIP ticket over the Regular ticket? This is your chance to upsell!

  5. Attendance - Select whether people who buy this ticket will attend in-person or virtually.

  6. Assign to exclusive group - Exclusive groups uniquely identify different types of attendees, so attendees can only belong to one exclusive group. Exclusive groups have all the same uses as normal groups, plus they're useful for creating ticket-specific badges and badge elements in Onsite. Read our article about groups to learn more.

  7. Assign to groups - Groups let you limit the availability of features and items in your Event App. Unlike exclusive groups, attendees can belong to multiple groups. Read our article about groups to learn more.

    💡 Keep in mind, if you haven't made any groups yet, simply click the drop-down and click Create.

You're done with your ticket basics! You could simply click Save Changes at this point and add another ticket or publish Registration right away. However, there are some optional settings under 'Advanced Settings' that give you control over ticket availability, visibility, and the Stripe fee.

💡 Keep in mind, if you edit an existing ticket and change the groups assigned to that ticket, the group assignments will update automatically in the Event App for all attendees who purchased that type of ticket.

Advanced Settings

Screenshot of the Advanced Settings section of the new ticket modal. There are numbered flags indicating each of the numbered sections below this image.
  1. Sales Start and Sales End - If this ticket should only be available for a certain time frame, set the date range here. This is great for time-based earlybird specials or flash sales!

    💡 Keep in mind, the Sales Start and Sales End times are based on the time zone that was set during Event creation.

  2. Minimum purchase & Maximum purchase - These settings ensure attendees can only buy this ticket when they sign up with the right number of people on the order. For example, you could require them to purchase at least four tickets to take advantage of a group ticket price.

    💡 Keep in mind, if you want to prevent attendees from buying more than one ticket of any type, simply deactivate the 'Allow Group Registration' setting. Learn more in our article about Registration settings.

  3. Ticket Availability - To prevent registrants from purchasing this ticket, activate the 'Close ticket sales' toggle. Closed tickets still appear on the registration page, yet they can't be purchased.

    To immediately hide this ticket from the registration page entirely, activate the 'Hide ticket' toggle. Users can only access this ticket if they enter the associated promo code. You can unhide tickets later if needed.

    💡 Keep in mind, you can't delete tickets after you publish Registration. If you don’t want a ticket to appear on the registration page, activate the 'Hide Ticket' toggle to remove it from the form.

  4. PDF Ticket - In every confirmation email, there are up to two buttons related to an attendee's transaction: a 'Download Ticket' button and a 'Download Receipt' button. If registration costs money, the email always includes the 'Download Receipt' button.

    If you're creating a free ticket and your event is virtual, you can turn off the 'Download Ticket' button using the 'Include in confirmation email' toggle to streamline your confirmation emails and keep them tidy. Read our article about what attendees receive after they register to learn more.

    💡 Keep in mind, if multiple people registered in the same order and one of the tickets had the PDF ticket toggle deactivated, the confirmation email will still include the 'Download Ticket' button. PDFs are only included for the ticket with the toggle active, however.

  5. Service Fee

    • Absorb means that the Stripe fee isn't shown or charged to registrants. Instead, the fee is deducted from the ticket price.

    • Pass On means that the fee is added to the total ticket amount.

Click Save Changes when you're done.

You just made a ticket! 🎫 Repeat these steps to create all the tickets you need.

Manage tickets

Tickets are listed in the order they were created. Click the six-dot icon next to a ticket to change its order in the Registration page. Click a ticket's Settings () icon to edit or clone it. Cloning a ticket copies all of its settings and information. If you haven't published Registration yet, you can also delete tickets.

Screenshot of a ticket's Settings menu expanded and a ticket being dragged and dropped to reorder it.

💡 Keep in mind, as soon as an attendee purchases a ticket, you can no longer delete that ticket, even if you refund the purchase.

Terms & Conditions and Refunds

If you're setting up a new Registration, the Terms & Conditions and Refunds section is below the Tickets section. After publishing Registration, this section is under Settings. Editing either of these is optional.

Screenshot of the Terms and Conditions and Refunds section.

💡 Keep in mind, if you only create free tickets, the Refund Policy button and Payment section won't appear on the Tickets page when setting up Registration.

  • Edit Terms & Conditions - In addition to Webex Events terms and conditions, which are automatically included, you can add your own terms and conditions. Simply click the Edit Terms & Conditions button to open a modal where you can type or paste your own custom terms and conditions. There are a variety of text formatting options, and you can add hyperlinks and images.

    Screenshot of the Terms and Conditions and Refunds section.
  • Select Refund Policy - Click this button to open a modal where you can select a refund policy from the drop-down list, or enter your own custom policy. By default, the No Refunds option is selected.

Click Save Changes to finalize your refund policy selection.


The Payments section is located below the Terms & Conditions and Refunds section during Registration setup, and it's the final step before you publish your event. After publishing Registration, this section is under Settings.


Stripe processes all payments through Webex Events Registration. To connect a new or existing Stripe account, click the Connect with Stripe button and follow the prompts on the form. Once you're done either creating or linking an account, you'll be directed back to the Webex Events platform.

Screenshot of the Payment section and the Connect with Stripe button.

💡 Keep in mind, you must connect Registration to Stripe before you can publish. If you create a free ticket during Registration setup, you can publish Registration without linking to Stripe, and then create paid tickets. However, paid tickets won't appear on the registration page unless there's a linked Stripe account.

Tax (optional)

If your event takes place in a region that requires you to collect tax on registration orders, you can add your locality's tax rate and government-issued tax ID here. Simply click the Add Tax button. In the modal that appears, select which ticket(s) this tax rate applies to. If taxes are based on multiple locations at different rates, you can create a ticket for each location and then add a tax to each ticket individually.

💡 Keep in mind, if you're not sure if you should charge tax for registration, consult your local government's tax guidelines or a tax professional.

Screenshot of the Add Tax modal.

Once you've selected at least one ticket, enter the Tax Name that will appear on the checkout page and receipts.

Finally, enter the Tax Rate percentage, add your organization's government-issued tax ID in the Sales Tax Registration ID field, and click Save Changes.

After you've added tax, click the Settings () icon next to a tax item to either edit or delete it.

Screenshot showing the Tax section. The settings menu is expanded text to a tax item.

Next steps

After creating tickets, take these next steps in order:

After publishing, remember that you can customize the confirmation messaging attendees receive and what's included in their PDF ticket based on the ticket they purchased. Read our article about customizing checkout messaging to learn more.

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