Tickets are the options registrants choose from when they visit your registration page. Each ticket can have a unique price, available quantity, tax rate, and more. After creating tickets, setting up payment information, and publishing your registration page, you'll create Checkout Forms and Custom Questions and assign them to one or more tickets. You can set up promo codes for discounted or hidden tickets, too! 🏆

This article provides instructions on setting up and managing tickets and publishing Webex Events Registration.

In your Event or Community navigation bar under 'Registration', click Tickets, click New Ticket, and then select Free Ticket or Paid Ticket. Paid is only an option if you marked your event as a paid event in Registration Basics.

Now, fill in the following fields:

You could simply click Save Changes at this point. However, there are some optional settings under 'Advanced Settings' that give you control over ticket availability, visibility, and the service fee:

Under the Integrations to Event App section, use the Assign to Groups drop-down to specify whether this ticket should be associated with a specific group of users inside your Event App.

Groups are an easy way to segment content for particular attendee subsets! For example, you can provide VIPs with exclusive content, send announcements tailored to only virtual or in-person attendees, and more.

Click Save Changes when you're done.

💡 Keep in mind, if you edit an existing ticket and change the groups assigned to that ticket, the group assignments will update automatically in the Event App for all attendees who purchased that type of ticket.

You just made a ticket! 🎫 Repeat these steps to create all the tickets you need.

You can edit or clone an existing ticket by clicking its Settings (⚙️) icon in the list of existing tickets. Cloning a ticket copies all of its settings and information. If you haven't published Registration yet, you can also delete tickets.

If you're setting up a new Registration, the Terms & Conditions and Refunds section is below the Tickets section. After publishing Registration, you can find this section under Settings. Editing either of these is optional.

💡 Keep in mind, if you only create free tickets, the Refund Policy button and Payment section won't appear on the Tickets page when setting up Registration.

Click Save Changes to finalize your refund policy selection.

The Payments section is located below the Terms & Conditions and Refunds section during Registration setup, and it's the final step before you publish your event. After publishing Registration, you can find this section under Settings.

Stripe is how we process and collect payments for registration. To connect a new or existing Stripe account, click the Connect with Stripe button and follow the prompts on the form. Once you're done either creating or linking an account, you'll be directed back to the Webex Events Platform.

💡 Keep in mind, you must connect Registration to Stripe before you can publish. If you create a free ticket during Registration setup, you can create paid tickets after publishing Registration without linking to Stripe. However, paid tickets won't appear on the registration page unless there's a linked Stripe account.

If your event takes place in a region that requires you to collect tax on registration orders, you can add your locality's tax rate and government-issued tax ID here. Simply click the Add Tax button. In the modal that appears, select which ticket(s) this tax rate applies to. If taxes are based on multiple locations at different rates, you can create a ticket for each location and then add tax to each ticket individually.

💡 Keep in mind, if you're not sure if you should charge tax for registration, consult your local government's tax guidelines or a tax professional.

Once you've selected at least one ticket, enter the Tax Name that will appear on the checkout page and receipts.

Finally, enter the Tax Rate percentage, then add your organization's government-issued tax ID in the Sales Tax Registration ID field and click Save Changes.

After you've added tax, click the Settings (⚙️) icon next to a tax item to either edit or delete it.

After creating tickets, the next step is to publish Registration. When you're ready, read our Publish and Manage Webex Events Registration article for detailed steps!