Before you get started...

If you'd like Tickets to automatically sort attendees into Event Groups, you should hold off on making Tickets until you've linked your Event to your Registration and created the Groups in your Event.

Creating or cloning a Ticket

To create a new Ticket, go to your Registration event, click the Tickets tab, and then click New Ticket.

You can also clone an existing Ticket by clicking its Settings (⚙️) icon in the list of existing Tickets. Cloning a Ticket will copy all of its settings and information.

Screenshot of the Tickets tab on an event's registration page. The New Ticket button and Clone option are indicated.

Free vs Paid

First, you'll be prompted to select whether the ticket type is free or paid. This selection impacts the fields you see, outlined below. A free ticket type doesn't have any cost associated, and the user isn't prompted to enter their payment information.

⭐️ Keep in mind, because they are no-cost, free tickets cannot be refunded, only canceled.

Ticket Name

Enter the name of the ticket. This name is visible to end-users, so we recommend making it something that is easily discernible to you and your audience.


Enter the quantity of tickets available for this specific ticket. If there are unlimited quantities of this ticket available, leave this field blank and the infinity symbol will be shown.

Price (if Paid)

If the paid ticket type is selected, you'll see the Price field. Enter the cost associated with this ticket. The currency is pulled from the Event Basics.

Ticket Description

Describe this ticket. This is a great place to indicate the value of this ticket! For example, why would a registrant choose the VIP ticket over the Regular ticket?

Advanced Settings

If you click the Advanced Settings bar, you'll see the following options:

Screenshot of the Advanced Settings section of the new ticket modal.

Sales Start & Sales End

If this ticket has a particular sales duration, select the date range here. The ticket will only be available for purchase during the specified time range.

Min. Purchase & Max. Purchase

Here you can indicate whether a registrant must purchase a minimum or maximum number of tickets. For example, you could require them to purchase at least 4 tickets to take advantage of the group ticket type price.

Ticket Availability

Toggle the Close Ticket Sales option to turn off sales for this ticket. This is similar to the Sales Start/End option, but allows you to quickly toggle sales on or off.

Toggle the Hide Ticket option to make this ticket invisible to registrants. Users will only be able to access this ticket if they enter the associated promo code. You can later choose to unhide tickets if needed.

⭐️ Keep in mind, you cannot delete tickets, but you can mark them as Inactive.

PDF Ticket

In every confirmation email, there are up to two buttons related to an attendee's transaction: a Download Ticket button, and a Download Receipt button. If the registration cost money, the Download Receipt button will always be included in the email.

If the Ticket you're making is free, and your event is virtual, you can use the Include in confirmation email toggle to turn off the Download Ticket button to keep your confirmation emails lean and tidy.

⭐️ Keep in mind, if multiple people registered at the same time, and one of the Tickets had the toggle switched to YES, the confirmation email will still include the Download Ticket button. PDFs will only be included for the Ticket with the toggle turned on, however.

Service Fee

Select whether the service fee should be absorbed into the ticket price, or passed on to the buyer. Use the pricing example on the right to review.

The Processor Fee is charged by Stripe per transaction, whereas the Service Fee is charged by Socio per transaction.

⭐️ Keep in mind, refunds won't include Stripe's processor fees, but will include Socio's service fees.

Integrations to Event App

Assign to Group

Under the Integrations to Event App section, specify whether this ticket should be associated with a specific group of users inside your app.

⭐️ Keep in mind, your Event has to be linked to your Registration to select Groups.

Screenshot of the Integrations to Event App dropdown.

Groups are an easy way to segment content for particular event app or user groups! For example, you can provide VIPs with exclusive content, keep virtual attendees from seeing the Maps feature in your hybrid event, and more.

Terms & Conditions and Refunds

⭐️ Keep in mind, after your event is published, both the Terms & Conditions and Refunds, as well as the Payments sections move under Settings.

Add Terms & Conditions

In addition to Socio's terms and conditions, which are included automatically, you can add your own terms and conditions.

Select Refund Policy

Select your refund policy from the default options available in the drop-down list. By default, the No Refunds option is selected. You cannot customize the default refund policy options.


⭐️ Keep in mind, after your event is published, the Payments and Terms & Conditions and Refunds sections move under Settings.


Stripe is a technology-first approach to payments that makes moving money as simple, borderless, and programmable as the rest of the internet. Stripe’s products power payments for all kinds of companies, including Socio Registration!

⭐️ Keep in mind, you must connect your Registration event to Stripe before you can publish your event.

Add Tax

To add tax charges to a ticket, click the Add Tax button. You can assign one tax type to multiple tickets.

Publish Event

Click the Publish Event button to gain access to more settings and features, and finish building your event's registration.

⭐️ Keep in mind, after your event is published, the Payments and Terms & Conditions and Refunds sections move under Settings.

Questions? Chat Us or Email [email protected]

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