Feature Guide: Documents
Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago

The Documents feature hosts PDFs and images that users can open directly within your Event App or Community. Give your attendees a place to easily access your Event App's session materials, sponsor sell sheets, daily meal menus, or downloadable copies of schedules or maps. You can even use Internal Links to link individual documents from the list to other places within the Event App or Community.

Screenshot of the Documents feature in the Web App.

Only have one document to upload? The Single Document feature is perfect for that.

Add the Documents feature

In your Event's navigation bar under 'Event App' (or 'Community' in a Community), click Features, then click Add Features.

Screenshot showing the process just described.

In the modal that appears, search for the feature, click Add, then close the modal.

Edit Settings

To customize the feature's name and icon or limit its visibility using Groups, click the feature in the navigation bar, then click the Settings (⚙️) icon next to the feature's name.

Screenshot showing the process described.

When you're done making updates, click Save Changes.

Add documents and images

Time to start uploading documents! On the Documents page, either click the New Item button to upload a document, or click the Categories tab to set up categories for different types of documents.

Add Categories

Categories classify different types of documents. Applying a category to a document adds the name of the category below the document's label or subtitle in the features list, and it lets attendees filter documents by category. If you plan to use categories, it's best to set them up before adding documents. Refer to our article about using Categories for more information and instructions.

Screenshot of the New Category button in the Categories tab.

Add documents

From the Items tab, click New Item to upload a document.

💡 Keep in mind, you can also click the Upload button to import multiple documents at once.

Screenshot showing the process described.

In the modal that appears, fill in the following information:

Screenshot of the New Item modal.
  • Name (required) - The document name shown in the Event App. Keep the name short and simple and then use the Lable/Subtitle field to include any additional information.

  • Label/Subtitle - Enter any additional information that will help attendees know the purpose of the document.

  • Category - Select the category the document belongs to, if applicable. Attendees can use categories to filter documents.

  • Document (required) - To upload a document, simply click Upload and follow the instructions in the uploader.

  • Add Internal Links - Link the document to other Event App features, like Sessions or Live Stream features. Read our Internal Links article for more information.

💡 Keep in mind, internally linked items don't appear in the Documents feature in the Event App — they only appear on the item you link a document to.

When you're done, click Save Changes. You've added a document to your Event App! 🎊 Repeat as necessary. If you have a lot of documents, remember that you can import multiple documents at once.

Manage documents

After adding categories and documents, you can take several actions to manage each:

  • Filter by categories (Items only)

  • Search

  • Drag and drop to reorder

  • Edit or delete

  • Multi-select and:

    • Assign to category (Items only)

    • Delete

Two screenshots showing the multiselect menu, item reordering, and the individual item menu.

Documents in practice

When attendees click or tap on the Documents feature, the documents appear listed in the order you set them in the platform. The Label/Subtitle and Category appear below the document title. When Web App users click on a document, the document opens within your Event App.

Two screenshots showing a list of documents on the Mobile App and a document embedded in the Web App.

Mobile App users access the document in their device's default PDF viewer.

How others have used the Documents feature

Here are some ways organizers have used the Documents feature:

  • Session Materials - Add all session presentations in PDF format for easy review, or include any resources or reference documents that attendees should use during sessions. Remember to use internal links to link documents to relevant sessions, speakers, and more.

Screenshot of a list of session materials on mobile.
  • Attendees List, Map, or Agenda - Even though we have features dedicated to these, attendees may find it useful to have a downloadable version.

  • VIP Docs - Use the Documents feature to provide VIP information. Use the Visible to setting to ensure only the Groups who need it can access it. Learn more in our article about using Groups for tailored attendee experiences.

  • Menus - Upload menus ahead of time so attendees can get excited about your delicious offerings. 🥦

  • Event Rules and Logistics - This is a great feature to provide the WiFi, dress code, and parking instructions. Does your venue already have this information in PDF or image format? Make it easy for yourself and upload it directly!

Screenshot of an FAQ list of documents on mobile.


After attendees have interacted with your documents, the Feature Comparison chart on the Metrics tab shows the number of clicks for each document.

Refer to the Export section of our Event App and Comunity Metrics article to explore all the additional data points you can access when you export the metrics.

Pro Tips! 😎

  • Let attendees know that all documents are in the Event App. Increase app adoption and save money on paper.

  • Tell attendees that presentations will be uploaded to the app after the event. Once they're uploaded, send an announcement to let attendees know.

For a personalized discussion on how you could use the Documents feature in your Event App, reach out to your Webex Events contact.

Now you know how to use the Documents feature! 👏 Only have one document to upload? The Single Document feature is a great option.

Questions? Chat Us or Email support@socio.events

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