The Wall is a social feed where attendees post and connect through pictures, comments, and "likes" in the Event App's web experience and Mobile App. Your sponsors, exhibitors, and speakers can also post and interact to boost awareness and engagement. The best part? People can post any time, so the conversations and connections that enrich your Event App keep going all day, every day!
💡 Keep in mind, although this article refers to Events, these instructions apply to Communities, too.
Add the Wall feature
In your Event's navigation bar under 'Event App' (or 'Community' in a Community), click Features, then click Add Features.
In the modal that appears, search for the feature, click Add, then close the modal.
Edit settings
To customize the feature name and icon or limit its visibility using Groups, hover over the feature and click the Settings (⚙️) icon. When you're done making updates, click Save Changes.
The Wall is ready for your first attendees to post! We recommend that you and your team, speakers, and sponsors make some "seed" posts to start some initial conversations and get attendees interested in posting. Keep reading to learn how it works. 📖
The Wall in practice
To make a new wall post, attendees simply click the 'What's on your mind' text box and start typing a message. Clicking 'Add Image' lets attendees upload a JPEG, JPG, PNG, or GIF. Users must crop images to a square before posting.
When someone makes a new Wall post, an indicator appears in the feature list next to the Wall feature. As users scroll through the Wall, they can like posts, comment on them, or click the three dots below a post to report it if it's problematic.
If you, your sponsors, exhibitors, or speakers want to engage on the Wall, simply create a new Attendee profile for each person as needed. You can also create official accounts by using a company or organization name and logo in the profile.
Manage and moderate the Wall
As people make Wall posts, you can export or delete posts and review who's interacting with each post. Click the Settings (⋯) icon next to a single post to export or delete it. Select multiple posts to export or delete all of them at once.
When you export Wall posts, the download contains a folder with post images and a .xlsx file with the following information:
Post - The text content of the post.
Post Image - The image URL from the post, if any.
User First Name
User Last Name
Time
Likes
Comments
Reports
User Email
Click a single post to open the Post Details modal and review who liked and commented on a post and delete comments if necessary. Use the Previous Post and Next Post buttons at the bottom of the modal to quickly switch between posts.
For a complete guide to moderating the Wall and the rest of your Event App or Community, refer to our Moderating a Webex Event or Community article.
Metrics
After attendees have started using the Wall, review the Feature Comparison chart on the Metrics page to find out how people are interacting. The chart shows:
Clicks
Posts Created
Likes
Comments
Reports
To review all of the additional data points outlined in the Export section of our Metrics article, export the Metrics.
Pro tips! 😎
Starter Wall posts - Post some photos or pose some questions before the event, such as what attendees are most looking forward to. This can help conversations and connections take off! 🚀
Targeted discussion boards - To make the Wall feature a targeted discussion board, simply rename it accordingly. We've seen the Wall renamed Share Media, Photo Contest, Discussion Board, and Ride Share — to name a few examples. You can even make it visible to only certain groups.
Live Display - Pair your Event App with Live Display to show Wall activity in real-time and take engagement to another level.
You're well on your way to creating an engaging, successful event! While you're here, read our Best Practices for Promoting Your Event App.
Questions? Chat Us or Email support@socio.events