If your Event App grants Continuing Education (CE) credits to attendees who participate in a session or live stream, then gathering data on those who completed the requirements is one of your top priorities.
This article highlights considerations and best practices for tracking data related to CE credits in a Webex Event App. It also explains where to find and download the most useful data for awarding CE credits. 📊
💡 Keep in mind, if you need to virtually administer quizzes for Continuing Medical Education (CME) knowledge checks, we recommend using our Polling feature for simple questions, or use Slido or another third-party survey provider for more complex quizzes or surveys.
Award CE credits for in-person session attendance
If you plan to use Webex Events Onsite Session Check-in at your in-person venue, tracking CE credits can be easy! Before you use Session Check-in, you must configure each Session to meet your needs.
Configure Sessions for CE awards
When configuring Sessions for Session Check-in, carefully consider which Check-in option you need.
If you only need to know if someone checked in to the Session, select the Single check-in option.
If you need to know how long someone attended the Session, select Check-out required.
💡 Keep in mind, be sure to clearly explain how to earn CE credits to all attendees so they don't forget to check in to and out of the Session.
Use Session Check-in data to award CE credits
After attendees have checked in to Sessions, the simplest way to download Session reports is to use the 'Session Specific Summaries' export on the Onsite Metrics page. This export contains individual files for each Session that had Session Check-in active.
In your Event's Onsite menu, click Metrics. On the Metrics page, click the Export Report button, then click the Session Specific Summaries option.
A notification appears letting you know that the export is in progress. When the export is ready, a new notification appears. Click the Click here to download link to download the file. If you missed the notification, click the notification bell icon next to the Help tab to review all your past notifications and download files.
The zipped folder that downloads contains one .xlsx file for each Session in your Event that has Session Check-in activated. Each file contains a line item for each time each attendee check in to or out of a Session, and it includes a 'Duration' column to help you easily identify people who met the CE credit criteria.
Unique Identifier
First Name
Last Name
Email Address
Title
Company Name
Location
Exclusive Group
Groups
Check-in Time - Multiple check-ins by the same attendee are listed in separate rows.
Check-out Time
Duration - The total elapsed time from an attendee's last check-in time to their check-out time.
Award CE credits for virtual session attendance
If your event is virtual or hybrid, and you want attendees viewing live streams to earn CE credits, read the sections below to learn how.
Attendee tracking limitations
The Webex Events platform has robust metrics capabilities. However, there are some cases that limit our ability to track and collect virtual attendee data in the Event App.
Ad blockers and private browsers
If an attendee joining the web version of your Event App installs an ad blocker in their browser, or if they're using a private browser window, Webex Events might not capture their activity.
To help track virtual attendees for metrics, activate the Analytics Tracking Alert feature for the Web App. When Webex Events detects that an attendee is using an ad blocker, a pop-up appears. The pop-up can either show a warning or prevent access to the Event App until the attendee adds the Webex Events domain to the blocker's allowlist or deactivates the blocker.
Read about setting up the Analytics Tracking Alert in our article about using the Web App.
Third-party streaming
If you're not using the Webex Events Production Studio, the Webex Events RTMP Player, or Webex Events Simulive for your live streams, we can only offer metrics on who clicks on live streams and other features. If you need to know how long attendees viewed a live stream, refer to the documentation from your live stream provider. To learn how to access the simple click data in Webex Events, read the Download live stream clicks section later in this article.
Survey and poll considerations
Before we explore how to access click data for Live Stream features and Agenda sessions, let's talk about using polls and surveys to collect CE data.
Using surveys
In some cases, you may need to include a survey as secondary verification that attendees virtually viewed a session. Third-party surveys embed beautifully in the Event App as long as they supply a link, and our article about surveys in the Event App has more information.
There are a few different approaches and considerations, which we've outlined below:
If you want each eligible session to have its own survey, use Custom Tabs to embed the survey directly in each session. You can also create a Web List feature with Internal Links to all of the CE credit sessions so that attendees have a comprehensive list stored in one place. Refer to our Web List feature guide for more information.
If you'd prefer one survey that covers the entire event, use the Web Link feature to embed the survey in your Event App. Read our Web Link feature guide to learn more.
Timing is everything! We recommend hiding the surveys until you're ready for attendees to fill them out. Consider making the surveys visible the morning of the event or toward the end of the event, depending on your needs. Read our article about limiting attendee content access to learn how to control access to content in your Event App.
Keep your attendees informed by sending announcements that contain information and instructions. Schedule strategic reminder announcements that go out to attendees at specific times. To learn how to create announcements in Webex Events, refer to our Announcements feature guide.
Using polls
Polling data can help you determine who was paying attention during a virtual session. Unless poll participation is required to earn CE credits, we recommend only using polling data as a secondary verification method.
Download Webex Events Streaming metrics
When you use the Webex Events Production Studio, the Webex Events RTMP player, or Webex Events Simulive, use the Video Analytics report to review who joined your live streams and how long they watched.
💡 Keep in mind, Webex Events Video on Demand only provides click data. The Live stream clicks (third-party streaming) section of this article describes how to find and access basic click data for live streams.
Export the Video Analytics report
In your Event navigation bar under ‘Event App’, click Metrics. On the Metrics page, click the Export Report button and select Video Analytics from the drop-down.
A notification appears letting you know that the export is in progress. When the export is ready, a new notification appears. Click the Click here to download link to download the file. If you missed the notification, click the notification bell icon next to the Help tab to review all your past notifications and download files.
Open the .xlsx file in your preferred spreadsheet program. The report contains a line item for each attendee for each live stream in your Event App. For CE credits, sort the report by Last Name to organize each person's data for all live streams in the same place.
On the Video Analytics sheet, the Total Duration (minutes) column tells you exactly how long each person watched the live stream, even if they left and rejoined multiple times.
Once you've identified which attendees qualify for CE credits, you can award them!
Download live stream clicks (third-party streaming)
As we mentioned earlier, Webex Events only offers data on who clicks on live streams and other features if you don't use the Webex Events Production Studio, or RTMP options.
To find this click data, go to the Metrics page, click Export Report, then select the Metrics option from the drop-down.
A notification appears letting you know that the export is in progress. When the export is ready, a new notification appears. Click the Click here to download link to download the file. If you missed the notification, click the notification bell icon next to the Help tab to review all your past notifications and download files.
Open the Feature Details .xlsx file in your preferred spreadsheet program. The report contains labeled sheets for each feature in your Event App. Find the sheet for the feature you ran your live stream in.
💡 Keep in mind, the title of each sheet in the Feature Details file matches the feature names you set in the Webex Events platform. For example, if you name a Live Stream feature "Live Now", the file will have a corresponding sheet titled "Live Now".
Live Stream feature clicks
To find Live Stream feature clicks, open the corresponding Live Stream sheet. Sort the sheet by the Action column, then remove any rows that don't say "Clicked".
💡 Keep in mind, if you want to use polling data in addition to clicks, keep the rows whose Action column shows "Voted in a Poll". This column only shows information for the Event App's Polling feature, not Slido.
Attendees may have multiple click occurrences, so it's helpful to sort the sheet by the Time column to easily review clicks within the timeframe of the stream. Even if you sort by Time, there may still be multiple clicks for attendees. It's up to you to determine if the click data is adequate to award credits.
Agenda Session clicks
Similar to the Live Stream feature, open the Agenda sheet and sort by the Action column. Remove any rows that aren't "Clicked Join Live Stream".
💡 Keep in mind, if you want to use polling data in addition to clicks, keep the rows whose Action column shows "Voted in a Poll". This column only shows information for the Event App's Polling feature, not Slido.
Sort the sheet by the Name column to group each Session together. Attendees may have multiple click occurrences, so it's helpful to sort the sheet by the Name column and then Time to easily review clicks within the timeframe of the stream. There may still be multiple clicks for attendees in the same session. It's up to you to determine if the click data is adequate to award credits.
Now you know how to find the relevant data to award CE credits! If you need more or different data to award CE credits, we're happy to help you strategize. Reach out to your Webex Events contact or start a chat with our support team. 💬
Questions? Chat Us or Email support@socio.events