If your event or community grants Continuing Education (CE) credits to attendees who participate in a session or live stream, then gathering data on those who completed the requirements is one of your top priorities. Use Webex Events metrics to easily find and download this data. 📊

This article highlights considerations when tracking attendees for CE credits earned in a Webex Event or Community. It also shows you where to find and download the most useful reports and what data is most useful for CE credits.

⭐️ Keep in mind, if you need to use surveys or quizzes for Continuing Medical Education (CME) knowledge checks, we recommend using our Polling feature or Slido. For more complex surveys, use a third-party survey provider.

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Attendee tracking limitations

The Webex Events Platform has robust metrics capabilities. However, there are some cases that limit attendee tracking and data collection.

Ad blockers and private browsers

If an attendee joining your event on the Web App installs an ad blocker in their browser, or if they're using a private browser window, Webex Events may not capture their activity in the event.

To help track attendees for metrics, enable the Analytics Tracking Alert feature for the Web App. It shows a pop-up when Webex Events detects that an attendee is using an ad blocker. The pop-up can either serve as a warning or prevent access to the event until the attendee adds the Webex Events domain to the blocker's allowlist.

Read about setting up the Analytics Tracking Alert in our article about using the Web App.

Third-party streaming

If you're not using Webex Events Streaming, the Webex Events RTMP Player, or Webex Events Simulive for your live streams, we can only offer data on who clicks on live streams and other features. If you need deeper metrics on the length of time attendees viewed a live stream, for example, refer to the documentation from your live stream provider to find those. For click data in Webex Events, read the section below.

Webex Events Streaming, Webex Events RTMP, and Webex Events Simulive metrics

When you use Webex Events Streaming, the Webex Events RTMP player, or Webex Events Simulive, use the Video Analytics report to see who joined your live streams and how long they watched.

⭐️ Keep in mind, Video on Demand only provides click data. The Live stream clicks (third-party streaming) section of this article describes how to find and access basic click data for live streams.

Export the Video Analytics report

On the Metrics page, click Export Report and select the Video Analytics option from the drop-down.

Screenshot of the Agenda sheet of the Feature Details report. The Action column is highlighted.

A notification appears letting you know that the export is in progress. When the export is ready, a new notification appears. Click the Click here to download link to download the file. If you missed the notification, click the notification bell icon next to the Help tab to see all your past notifications and download files.

Screenshots of the exporting and export successful notifications.

Open the .xlsx file in your preferred spreadsheet program. The report contains a line item for each attendee for each live stream in your event. For CE credits, sort the report by Last Name to view each person's data for all live streams in the same place.

On the Video Analytics sheet, the Total Duration (minutes) column tells you exactly how long each person watched the live stream, even if they left and rejoined multiple times.

Screenshot of the Video Analytics export. The Total Duration column is highlighted.

Once you've identified which attendees qualify for CE credits, you can award them!

Live stream clicks (third-party streaming)

As we mentioned earlier, Webex Events only offers data on who clicks on live streams and other features if you don't use either the Webex Events Streaming or RTMP options.

To find this click data, go to the Metrics page, click Export Report, then select the Metrics option from the drop-down.

A notification appears letting you know that the export is in progress. When the export is ready, a new notification appears. Click the Click here to download link to download the file. If you missed the notification, click the notification bell icon next to the Help tab to see all your past notifications and download files.

Screenshots of the exporting and export successful notifications.

Open the Feature Details .xlsx file in your preferred spreadsheet program. The report contains labeled sheets for each feature in your event. Find the sheet for the feature you ran your live stream in.

⭐ Keep in mind, the title of each sheet in the Feature Details file matches the feature names you set in the Webex Events Platform. For example, if you name a Live Stream feature "Live Now", the file will have a corresponding sheet titled "Live Now".

A note on Polls

Before we look at pulling click data for Live Stream features and Agenda sessions, let's talk about Polls. If you used Polls during your live streams, polling data can help you determine who was paying attention. Unless poll participation is required to earn CE credits, we recommend only using polling data as a secondary verification method.

If you want to gather polling data in addition to clicks as you follow the instructions below, keep the rows whose Action column shows "Voted in a Poll". This column only shows information for the Webex Events Polling feature, not Slido.

Live Stream feature clicks

To find Live Stream feature clicks, open the corresponding Live Stream sheet. Sort the sheet by the Action column, then remove any rows that don't say "Clicked".

Screenshot of the Live Stream sheet of the Feature Details report. The Action column is hightlighted.

Attendees may have multiple click occurrences, so it's helpful to sort the sheet by the Time column to easily view clicks within the timeframe of the stream. Even if you sort by Time, you may still see multiple clicks for attendees. It's up to you to determine if the click data is adequate to award credits.

Agenda session clicks

Just like the Live Stream feature, open the Agenda sheet and sort by the Action column. Remove any rows that aren't "Clicked Join Live Stream".

Screenshot of the Agenda sheet of the Feature Details report. The Action column is highlighted.

Sort the sheet by the Name column to group each session together. Attendees may have multiple click occurrences, so it's helpful to sort the sheet by the Name column and then Time to easily view clicks within the timeframe of the stream. You may still see multiple clicks for attendees in the same session. It's up to you to determine if the click data is adequate to award credits.

Now you know how to find the relevant data to award CE credits! If you need more or different data to award CE credits, we're happy to help you strategize. Reach out to your Webex Events contact or start a chat with our support team. 💬

Questions? Chat Us or Email support@socio.events

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