Providing live stream recordings for your attendees within your Event App is a very simple process! Follow the three steps in this article, and you'll have those recordings ready in no time. 📺
Contents
Step 1: Download the recording
If you used the Webex Events Production Studio or Webex Events Streaming by Restream for your live stream, follow the instructions under the corresponding heading in this section to learn how to download recordings from your streaming studio.
If you're not using either of these streaming studios, reference the documentation for your chosen provider to find out where to download the recording.
⭐ Keep in mind, if you went live multiple times in a single Studio, use video editing software to splice the separate recordings into one video file.
Webex Events Production Studio
If you're using the Webex Events Production Studio, simply download the MP4 recording from the Studio. Because Webex Events Production Studio doesn't delete recordings, you can download recordings any time as long as you have access to the Studio you hosted your live stream in. However, we do recommend downloading recordings soon after your live stream ends so that you can share them with attendees!
In the Studio, click the Recordings button next to the 'Go live' button. In the modal that appears, click the Download button next to the recording. If you went live in the Studio multiple times, the modal lists recordings by date and time from most recent to least recent.
Webex Events Streaming by Restream
If you're using Webex Events Streaming by Restream, simply download the MP4 recording from Restream.
💡 Keep in mind, Restream's recordings are downloadable for 30 days after the live stream ends, so be sure to download recordings as soon as possible. After 30 days, it's deleted from the studio, and you can't recover it.
In the Studio, click the Download recordings button next to the 'Go Live' button and choose either Full video or Full audio. If you went live in the studio multiple times, recordings are listed by date and time from most recent to least recent.
Step 2: Upload the recording to Video Center
In your Event navigation bar under 'Event App' (or 'Community' in a Community), click Video Center. On the Video Center page, click the New Item button.
In the modal that appears, enter a title in the File Title field that clearly identifies the video. This way, you'll easily find it when you're ready to add it to an Agenda session or Live Stream feature. Next, click the Browse button to select the video file you want to upload from your computer.
💡 Keep in mind, all uploaded video files are converted to MP4 format. Uploading files already in MP4 format saves time.
Once you've selected the video, choose whether you want to enable automatic Captions & Translations. Click Upload, and the modal will close.
While a video is uploading, you can queue more files for upload. The 'Status' column shows whether the video is Queued, Uploading/Converting, or Complete. Once the status is Complete, you can show the recording to attendees using one of the methods outlined in the next step of this article.
Step 3: Add the recording to an Agenda session, Live Stream feature, or 'Recording' feature
There are several ways to add recordings for attendee viewing. The method you choose may depend on which feature you used for the live stream, or your personal preference.
Add a recording to an Agenda session
If you hosted your live stream in a session, you can add the recording link to the session. Simply edit the session, scroll to the Live Stream section, select Webex Events Video on Demand from the drop-down, and select the video you uploaded to Video Center.
Click Save Changes to finish.
After the session's end time, attendees can click the 'View Recording' button under the session title to access it.
💡 Keep in mind, the 'View Recording' button may take up to fifteen minutes to appear after the session ends.
When attendees click the View Recording button, the session page opens and the video automatically starts playing. Attendees can pause the video, use the playback slider to scan forward or backward in the recording, and adjust volume.
Add a recording to a Live Stream feature
If you hosted your live stream in a Live Stream feature, simply edit the feature, click the Live Stream drop-down, and change the provider to Webex Events Video on Demand. Use the Video File drop-down to select the video you uploaded to Video Center and click Save Changes when you're done.
If you'd like, edit the feature's settings and add 'Recording' to the name.
⚠️ Caution! Changing the Live Stream provider from Webex Events Streaming or Webex Events Production Studio to something else will cause you to lose access to that Studio. Make sure you've downloaded all recordings from your Studio before you change the provider.
Once you've added the recording, attendees can click on the Live Stream feature to access the recording. They can pause the video, use the playback slider to scan forward or backward in the recording, and adjust volume.
Add a Recordings feature (Custom List feature)
If you want to show recordings for all sessions in one place, use the Custom List feature! This is a very user-friendly way to provide multiple recordings to your attendees in one place.
💡 Keep in mind, if your Event App had only one live stream, add it to a Live Stream feature as described earlier.
To add a recordings feature, first add a Custom List feature, rename it as 'Recordings', and set it to Grid View. For complete instructions on how to do this, refer to our Custom List feature guide.
Edit the Custom List feature you just created and click New Item. In the modal that appears, enter the session title as the Name, then select a 'play' or 'video' type icon.
Set the Booth Size to Small. Click the Content Provider drop-down and select Webex Events Video on Demand from the list. Select the video you uploaded to Video Center and click Save Changes when you're done.
On the Event App, the feature displays recording titles and descriptions, and attendees click the Visit button on the recording they want to watch.
When attendees click a recording on the web version of your Event App, the video appears in the middle of the screen and they can click the video to play it.
On the Mobile App, attendees tap Video to view the recording. The video opens in their device's default web browser.
Now you know all about adding live stream recordings to your Webex Events App!
Pro tips! 😎
Make sure you have a good internet connection when you download the recording and when you upload it to the Video Center. This ensures that you get the recording out to your attendees as quickly as possible.
If you upload the recording to an Agenda session, web experience users can click away from the recording and keep watching it in the lower right corner of the screen while they interact with your Event App.
Use the Web List feature for a simpler Recordings feature than we described earlier.
Questions? Chat Us or Email support@socio.events