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Use Video Center for Simulive and Video on Demand
Use Video Center for Simulive and Video on Demand

Host videos in your Webex Events App, and play them in live streams, sponsor profiles, and more

Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago

Your Webex Event's Video Center lets you upload unlimited pre-recorded videos and add automatic closed captions in over 30 languages to each. Recordings from your Webex Events Production Studio live streams are also automatically added to the Video Center's 'Recordings' page.

Any upload or recording easily embeds in Sessions, Live Stream features, speaker, sponsor, and exhibitor profiles, and Custom List items as Simulive or Video on Demand (VOD) content!

Video on Demand video playing in a Custom List item on the Web App.

Simulive and Video on Demand defined

Simulive is a combination of the words "simulated" and "live". Simply put, it means pre-recorded video presented at a specific time as if it were live content. Attendees must join the stream at the right time to watch the whole video, and they may not realize the content isn't live unless you tell them. 🤫

Video on demand is pre-recorded video that always starts at the beginning, and viewers can access it at their leisure.

💡 Keep in mind, if you use Video on Demand for Session recordings, attendees still have to wait until the Session end time to access the video.

Uploading to the Video Center

The Video Center tab is available after you publish your Event App. Before you upload a video, here are a few considerations to keep in mind:

  • All uploaded video files are converted to MP4 format. Uploading MP4 video files saves time since they take less time to be converted.

  • Upload speed depends on the size of the file and the speed of your internet connection.

    • Conversion time is generally 1/6 the total length of the video file. For non-MP4 video, it may be longer.

    • In some cases, upload time may take up to 1.5 times the length of the video when Closed Captions & Translations is activated.

  • Each video you upload must be no more than 1920x1080 resolution and 8GB or less.

  • If you try to upload a video that exceeds 1920x1080 pixels, the upload will fail. For larger videos, we recommend reducing the resolution with the software you used to produce the video if possible. You can also use a third-party solution like HandBrake to scale down the video's resolution.

In your Event navigation bar under ‘Event App’, click Video Center. This opens the Uploads page. Click New Item.

The process just described.

In the modal that appears, enter a File Title that clearly identifies the video and helps you easily find it when adding it to a Session or a Live Stream feature. Next, click the Browse button to select the video file you want to upload from your computer.

Activate Captions & Translations to have Webex Events Closed Captions & Translations automatically generate captions and translations in over 30 languages. Closed captions and translations become available when Video Center content is added to a feature or item. Attendees can activate captions synced to your video content in their selected language wherever they find Video Center content!

The Upload File modal.

💡 Keep in mind, you should decide if you want Captions & Translations for Video on Demand content before you click 'Upload'. You won't be able to turn on Captions & Translations after the video uploads. For Simulive content, however, you can turn on Captions & Translations when you add the video to a Live Stream feature or Session. We'll cover this in more detail later in this article.

Once you select the video, click Upload, and the modal will close. As a video uploads, continue to queue more files for upload if needed. The Status column shows whether the video is Queued, Complete, Uploading, or Converting.

Several videos in different statues on the Video Center Uploads page.

Videos with closed captions display a 'CC' icon next to the file title.

Click the Settings () icon next to a video to edit, preview, cancel, or delete it, depending on its status.

💡 Keep in mind, if a video upload ever fails, simply try the upload again. If the video still won't upload, ask Webex Events support for assistance.

Webex Events Production Studio recordings

After you click 'End broadcast' in the Webex Events Production Studio, the recording of that awesome live stream starts processing. Click the Video Center's 'Recordings' tab to access recordings.

The Video Center's recordings tab.

Recordings are listed chronologically, and their titles are based on the Session or Live Stream feature name, followed by the year, month, and day they were created. Refer to the 'Date Created' column to easily identify different recordings from the same Session or Live Stream feature.

Click the Settings () icon next to a recording to edit (rename), preview, download, cancel, or delete it, depending on its status.

Recordings usually take about a quarter of your live stream's duration to process. So if your live stream was 40 minutes, the recording should be available about 10 minutes after you end the stream.

When a recording is ready, a notification with a download link appears. Once a recording's status shows 'Complete', you're ready to use the recording in any of the locations discussed in the following sections of this article!

💡 Keep in mind, Webex Events Production Studio recordings don't automatically have Closed Captions & Translations active. To use Captions & Translations, you must download the recording, then re-upload it to Video Center.

Use Video Center content for Simulive and Video on Demand

Let's briefly explore each place in Webex Events that supports Video Center content.

💡 Keep in mind, some VPN tools block Simulive content from playing. Cisco's AnyConnect VPN doesn't. If your company or attendees may be using a VPN, check that Amazon IVS is accessible with the VPN enabled.

Sessions and Live Stream features

When you create a Session or Live Stream feature, select 'Webex Events Simulive' as the stream provider or 'Webex Events Video on Demand' as the recording provider.

After selecting Webex Events Simulive from the 'Stream provider' field, select the Video File to be played, then set a Streaming Time at which the video will begin playing. If the video you select was uploaded to Video Center with Closed Captions activated, the 'Enable Closed Captions' toggle is automatically active with 'Webex Events Closed Captions & Translations' as the provider.

Webex Events Simulive selected in the Live Stream section of the Edit Agenda modal.

💡 Keep in mind, if you didn't activate Closed Captions when uploading Simulive video, no problem! When setting up a Session or Live Stream feature, activate the 'Enable Closed Captions' toggle and select Webex Events Closed Captions & Translations.

To add a recording to a Session or Live Stream feature, select Webex Events Video on Demand as the recording provider, then select a video from the 'Video File' drop-down. Video files are sorted into 'Uploads' and 'Recordings' sections in the drop-down. All videos uploaded to Video Center with closed captions turned on display a CC icon.

The Video File drop-down. the CC icons next to videos uploaded with Captions and Translations are indicated.

💡 Keep in mind, Webex Events Simulive works with chat, Q&A, and Custom Tabs! Refer to our article about Sessions and Live Stream feature guide for more details.

Remember to click Save Changes when you're done!

If you're using Webex Events Simulive with a Session, you'll notice a Simulive Status next to it in the Session list. Statuses include Scheduled, Started, Ended, and Failed.

The Content Provider area of the Sponsor profile creation modal.

💡 Keep in mind, if a Session using Simulive ever shows the Failed status, contact Webex Events support for help.

Speaker, sponsor, and exhibitor profiles and Custom List items

Each of these features is very similar, and the process for using Simulive or Video on Demand with them is identical.

When you add or edit a feature item, you can select a content provider that embeds content or links to an external source. Select Webex Events Video on Demand to choose a file you've uploaded to Video Center or a recording from the Webex Events Production Studio.

💡 Keep in mind, the 'Content Provider' field is only available if the feature is set to 'Grid View'. Edit the feature's settings to set it to 'Grid View'.

The Content Provider area of the Sponsor profile creation modal.

After making any other changes to the item, click Save Changes. It's that simple! For a complete overview of using any of these features, refer to the following links:

Simulive and Video on Demand in practice

Video on Demand is simple. Attendees can access it whenever they want, and simply click 'Play' to watch it. For Simulive, let's explore what the experience is like.

Sessions and Live Stream features

Just like with the Webex Events Production Studio, the 'Join Live Stream' button appears in the Agenda Session 15 minutes before Simulive video's scheduled streaming time. For a complete overview of the attendee experience with Session live streaming, refer to our article about the Agenda feature.

With the Live Stream feature, the Simulive video will simply begin playing at the chosen Streaming Time. For more information about the attendee experience with the Live Stream feature, refer to our Live Stream feature guide.

Simulive video playing in an Agenda session.

Attendees who join after a Simulive video starts can't play the video from the beginning. For example, if the Streaming Time is 1pm and an attendee joins the live stream at 1:05pm, they'll have missed the first five minutes.

Speaker, sponsor, and exhibitor profiles and Custom List items

When an attendee clicks on a feature item in the web version of the Event App, the Video On Demand content appears embedded in the middle of the screen with a sidebar showing all the other content you added to the profile. Attendees simply click on the video to play it. On the Mobile App, attendees tap the 'Video' button to open and play Video on Demand content in their device's default web browser.

A Sponsor profile on the Web App with Video on Demand video playing.3


Insight on how many people watched your stream and maybe even who watched and for how long can be valuable. With Webex Events Simulive, you get the same data goodies you would with Webex Events Production Studio and the Webex Events RTMP player.

From your Event App's Metrics page, click the Export Report button and select the Video Analytics option to download the report. For more information about the data included in the Video Analytics export, read our Event App Metrics article.

The Export Report drop-down. The Video Analytics option is indicated.

Now you know all about the Video Center, Webex Events Simulive, and Video on Demand! Why not learn about using pre-recorded video in your live streams?

Questions? Chat with us, email, or attend a Face to Face session.

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