Webex Events Registration is the easiest way to register attendees! When you link your Registration Event to a Webex Events App, registrant information automatically syncs to your Event App when people complete registration.

There are four main steps to creating a Registration Event in the Webex Events Platform:

  1. Create a Registration Event and enter event basics

  2. Configure the appearance of your registration page

  3. Create tickets

  4. Create checkout forms

This article covers event basics and registration page appearance setup in detail and then links to our Tickets and Checkout Forms articles for next steps.


Keep reading to learn how to set up Webex Events Registration, or watch the video below.

Video overview

The video below walks you through the process of setting up Webex Events Registration in the platform.

Create a Registration Event

First, go to the Registration page and click Create Event.

Screenshot showing the Create Event button.

In the modal that appears, choose Start From Scratch, or choose Select Existing Event to copy information and link the Registration Event to an Event or Community. If you choose to Start From Scratch, attendees that register won't automatically sync to the Webex Event unless you link it later.

⭐️ Keep in mind, if you want to link registration to an Event App, we highly recommend you create and publish your Event App first, then come back and create your Registration Event.

Event Registration Basics page

⚠️ Caution! The Event Basics information you enter won't save fully until you click Save & Continue on the Organizer Information step. If you close the browser tab before that point, you'll lose the information you entered.

Event Details

If you chose Select Existing Event when you created your Registration Event, much of this information is pre-populated from the Event or Community you selected. Make sure the following information is complete and accurate, and review the Live Preview panel on the right to make sure everything looks good there.

Screenshot of the Event Details section of event creation.
  • Event Name - We recommend following the same naming convention you've used in other places, such as your website or your Event App.

  • Display URL - The end of your display URL is customizable. We typically recommend using your event name and the year.

    ⭐️ Keep in mind, once you publish your Registration Event, you can't edit the Display URL.

  • Event Description - Describe your event! This space is a great way to tell people what they need to know. The Event Description text editor has options to format the text, insert hyperlinks, and add images – including animated GIFs! 🙌 Does your event have a theme? Who attends this event? Do you want to highlight your event sponsorship here? Enter that info here. If applicable, feel free to copy and paste from your event website to save time.

  • Is this a paid event? - Selecting yes reveals a payments section, and you'll add paid tickets later in the process. If you select no, tickets can only be free.

  • Currency - This only appears if you specify that the event is a paid event.

  • Best Email Address to Reach You - This email serves as the main point of contact for your registration, and the person checking that inbox should have access to the Webex Events Platform.

  • How many attendees are you expecting? - This field is internal-only, and it helps us to understand how many attendees are using our platform day-to-day.

  • What type of event are you planning? - Select the kind of event that most closely applies to your event. This field is internal-only.

  • Pick an Event Type - Options are In Person (Default), Virtual, and Hybrid.

Click Save & Continue to go to the next step.

Event Location

⭐️ Keep in mind, the Event Location step won't appear if you selected Virtual as the event type.

Screenshot of the Event Location step of event creation.
  • Location - Search for the event location using the embedded Google Maps search.

  • Venue Name - Enter the name of your venue.

  • Venue Address - The address auto-populates based on the map selection. Make sure the address is correct and update it if necessary. Updating this address won't change the pin drop location above.

Click Save & Continue to go to the next step.

Event Date & Time

  • Select Your Time Zone - Select the time zone in which the event will take place. If you chose Select Existing Event when creating the event, this field isn't editable.

  • Event Start Date / Time & Event Ending Date / Time - Select your event's start/end dates and times from the calendar.

    ⭐️ Keep in mind, we recommend that dates encompass all sessions or festivities that leverage Webex Events products, such as pre-conference workshops, post-conference workshops, or social events.

Click Save & Continue to go to the next step.

Organizer Information

The Organizer Information page is optional. It provides potential registrants with information about your organization and how to contact you with questions before they register.

Fill in the following information:

  • Company or Organization Name - We recommend that this follow the same naming convention that you've used in other locations, such as your website.

  • Description - Describe what your company is all about! Does your company have a main goal? Who are your customers? Why are you putting on this event? These are all good things to consider when writing the Description. Feel free to copy and paste from your website if applicable.

  • Social Media and Accounts - Include any social media, phone numbers, emails, or other accounts that you want users to use when engaging with your company.

    ⭐️ Keep in mind, the information on this page appears in the Organizer section at the bottom of your registration page.

Click Save & Continue to go to the next step.

At this point, all the information you've entered so far is saved. If needed, you can leave and then come back later to continue editing the event.

Event Registration Appearance page

Select a Registration Theme Color, choose whether to enable Dark Mode, and upload a Logo and Cover Image. These colors and images appear on your registration page and in email communications. Pay attention to the Live Preview panel to make sure everything looks good before proceeding.

Screenshot of the Appearance, Registration Logo and Cover Images, and Live Preview sections.

The theme color should work well with your Logo and Cover Image and provide good contrast with the dark background if you enable Dark Mode — choose carefully. Select the color using the color picker, or enter a specific Hex or RGB color code.

To upload a logo or cover image, click the upload button on the image placeholder and follow the instructions in the uploader. You can upload a JPEG, JPG, or PNG image. The accepted image dimensions are:

Logo - Square - 1:1 Ratio

  • Minimum: 100px by 100px

  • Recommended: 500px by 500px

  • Maximum: 1000px by 1000px

Cover Image - Rectangular - 2:1 Ratio

  • Minimum: 200px wide by 100px tall

  • Recommended: 1000px wide by 500px tall

  • Maximum: 2000px wide by 1000px tall

Screenshot of the Registration Logo and Cover images section. The Upload buttons for each are indicated.

Now click Save & Continue to finalize your color selection and image uploads. Here's an example of how it looks on the registration page:

Screenshot of a registration page with images and information filled in.

Create tickets

Now it's time to add tickets, which are the pricing options registrants choose from to register for the event. There are lots of considerations when creating tickets, including Stripe integration, refunds, discounts, and taxes, so we've made a whole article dedicated to that. Click the button below for instructions on how to create tickets:

After you've added some tickets, publish your event to gain access to deeper registration customization like forms and custom questions! You must create at least one ticket to publish your event.

Publish Registration

After you've added some tickets, you're ready to click the Publish Event button at the bottom of the Tickets page! Don't worry if everything isn't quite done when you publish, like adding checkout forms and promo codes. Customers won't be able to find your registration page until you start spreading the word. 📣

Screenshot of the lower section of the Tickets page. The Publish Event button is indicated.

Even after you've spread the word, there are features and tools at your disposal to Manage Event Registration. 🙌

Questions? Chat Us or Email support@socio.events

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