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Publish and Manage Webex Events Registration
Publish and Manage Webex Events Registration
Anthony Miller avatar
Written by Anthony Miller
Updated yesterday

Before you can set up and use certain features and start registering attendees, you must publish Registration for your Event. You're ready to publish when you've done the following:

Publish Registration

From your Event's Registration page, click Tickets, then click the Publish button. In the 'Publish Registration' modal, click Publish. Yep, it's that easy.

The steps just described.

Post-publish menus

Now that you've published Registration for your Event, you can access the following menus for deeper Webex Events Registration customization.

The Registration menu in pre and post published states.

Checkout Forms

Checkout forms let you customize what optional or required questions an attendee answers when checking out. Build a single form for everyone, or customize multiple forms for different tickets and audiences. No matter which you choose, follow-up questions let you tailor each form's questions further so people only answer what's relevant to them.

Our Create Checkout Forms article has complete details about setting up checkout forms, and our guide to creating questions has an overview of available question types and instructions on question setup and management.

Promote

The Promote menu contains four options:

  • Widgets - Embed a linked button or a ticket widget in an external website. Learn more in our article about using Registration widgets.

  • Promo Codes - Use discount codes to give discounts or special offers to specific registrants, or use access codes to provide access to hidden ticket options. 🤫 Read our Create Registration Promo Codes article to learn more.

  • Emails - Keeping in contact with your registrants after they sign up is crucial if you need to make changes to your event, or if you simply want to share exciting event details with your attendees. Our Create and Send Registration Emails article has more information about how to use Emails.

  • Marketing - If you've paid for advertising from sites like Facebook or Twitter and you want to gain insight into Return on Investment (ROI), or if you simply want to know where people who accessed your Webex Events Registration page or Lead Retrieval Exhibitor Purchase Form clicked from, Urchin Tracking Module (UTM) parameters can help. If you use third-party analytics tools like Meta Pixel or Google Analytics, Registration page tracking lets you integrate these tools to help you gain even deeper insight into registrant traffic and behavior. Learn more in our UTM Parameters and Registration Page Tracking article.

Orders

On the Orders page, review order information, resend confirmation emails, refund or cancel orders, and more. To learn more, refer to our Manage Registration Orders article.

The Order details page for a single order.

💡 Keep in mind, you can also review certain order details when managing an attendee's profile in the platform. Read our article about adding and managing attendees to learn more.

Settings

The Settings menu contains four setup areas you should review and configure before publishing registration links and widgets:

  • General - Customize button and heading labels and social links and manage the Registration page timeout limit, ticket inventory counts, language settings, duplicate email policy, and group registration.

  • Checkout - Manage custom messaging for the automatic confirmation messages, PDF tickets, confirmation, refund, and cancellation emails attendees receive.

  • Payments - Set your registration terms and conditions. If your registration is paid, set your refund policy, link to Stripe, and configure check and invoice payment choices.

    💡 Keep in mind, before you publish Registration, payment settings including tax and refund are located at the bottom of the Tickets page.

  • Team Notifications - Manage automated email notifications about new orders for select tickets. Decide who on your team should receive these notification emails and how often the emails should be sent.

For more information on all of these settings, read our Registration Settings Overview article.

Metrics

This page is technically the first post-publish menu, though it's most useful after attendees start registering, so we saved it for last. 😄 Use the Metrics page to review and share your registration dashboard and reports. This is the perfect place to go for a quick snapshot of registration activity and more in-depth analysis using report exports, both during and after your event.

The Registration Metrics page.

Now that you know all about how to manage Webex Events Registration, it's a great idea to get familiar with Registration metrics.

Questions? Chat with us, email support@socio.events, or attend a Face to Face session.

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