The Web App is a web-based version of your Event App or Community. It's designed to function across any device with a browser, so it's a great solution for users who want to use a laptop or tablet or who simply don't have an Android or iPhone device.


If you aren't familiar with the Web App, you can learn more about it by clicking the button below. To learn how to manage the Web App, keep reading!

Access and Share the Web App

Web App customization and settings are available once your Event App or Community is published. After publishing, you can access the Web App page by clicking your Event name in the breadcrumbs for the page, then clicking Web App.

Screenshot showing the Web App page. The Web App tab is indicated.

⭐️ Keep in mind, Socio works well with Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge browsers. We strongly suggest Chrome for you and your attendees for the best experience.

Web App Settings

First, click the Enable Web App toggle to let attendees access it. By default, the Web App is disabled and must be enabled for each event or community. Once enabled, you can edit the following:

⭐️ Keep in mind, if you've linked your event to a Branded Mobile App, the Web App can't be enabled until your Branded App is published to the App Store.

  • Enable Dark Mode - When this toggle is turned on, all attendees who join your event's Web App will see the event in Dark Mode. Dark mode doesn't affect the mobile experience and can't be toggled on/off by attendees.

    Make sure you choose a theme color and icons that work well for both Dark Mode and Light Mode to provide the best attendee experience for both web and mobile users. If the color is too light or dark, they may not be easily visible. White or Black icons aren't a good choice if attendees will be using both the Web App and Mobile App.

  • Web App Theme Color - This is independent of the Theme Color for the event at large. It's a good idea to match the Event color, and make sure it works well with Dark Mode if you have that turned on. Select the color using the color picker, or enter a specific Hex or RGB color code of your choice.

  • Shareable Link - Click Copy next to the field, and then share it with your attendees so they can access the app from all web-enabled devices! If you want to make it even easier for attendees to join via the Web App, you can check the Include a button linking to the Web App on the Event Promo Page box.

Screenshot of the Promo Page for an event.

Analytics Tracking Alert

Informing your attendees about data privacy and honoring their preferences is more important than ever. Show your security-conscious attendees you value their privacy choices, and equip them with knowledge about your security and data practices.

This option lets you choose if and how to alert attendees who can't be tracked for Metrics. If attendees can't be tracked, you could be missing out on valuable insight and sponsorship ROI, and attendees could be missing out on the proof they need to earn Continuing Education credits. The Analytics Tracking Alert has three options — No Warning, Warning, and Prevent Access. Warning is selected for all events by default.

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When someone logs into your Web App and the Socio Platform detects that they can't be tracked, they'll see a pop-up if you select Warning or Prevent Access.

Screenshot of the

With the Warning type, attendees can close the message and continue using the Web App. With Prevent Access, the message will keep appearing until the Socio Platform detects that they can be tracked.

Both messages have the Show Me How button that leads attendees to this article, which walks them through the reasoning and how to allow Socio through their ad blocker.

You can customize the Title and Description of the message to suit your event and circumstances, like when your event is being used for Continuing Education credits.

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⭐ Keep in mind, most modern ad blockers allow tracking unless specifically configured to block them. Private browser sessions also rarely block tracking. For example, Google Chrome doesn't block tracking in 'Incognito' mode.

Remember to click Save when you're done editing Web App settings. Regardless of whether you enabled the Analytics Tracking Alert, the Metrics page of your event will show how many people were or weren't tracked. The Tracked Users file that's included in the Metrics export shows specific details on exactly who could and couldn't be tracked.

Not all ad blockers and browsers are created equal, so some users that appear as 'Not Tracked' in the Tracked Users report may still have click metrics in other reports. Ad blockers and private browser sessions will usually prevent us from collecting information about live stream view duration and other actions that don't involve clicking on something.

Now you know how to enable and manage your Web App. You can start letting attendees know they can join the Web App!

Questions? Chat Us or Email support@socio.events

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