Downloading the Mobile App or joining the web version of the Event App is easy, but your attendees don't know that yet! We crafted the instruction templates in this article to help you clearly and simply tell attendees how and where to join your Event App or Community.
💡 Keep in mind, although this article refers to Event Apps, the instructions and templates also apply to Communities!
Using the templates
Carefully choose the template that matches the privacy setting you selected for your Event App and how you want attendees to access the app. Follow the steps below to customize the template for your Event.
💡 Keep in mind, if you're using the Invite Only privacy setting, you can customize the Denial Message that appears when attendees try to log in with an unregistered email address. This is a great place to provide instructions and help attendees understand why they can't access your Event App.
Before you start sending emails, you need to fill in some crucial information to complete the templates. Use the appropriate information to replace the <Event App Name>, <Event App Code>, <Promo Page>, <Branded App Download Page>, and <Shareable Link> text where necessary. If you're not sure where to find this information, the section at the end of this article shows you! 🎉
Some of the templates also have ##notes## to help you understand how to edit them. Read the notes carefully and remove them entirely before you send the template.
If you're not offering social sign-in options in your app, remove references to social login, and adjust wording as needed.
We made these templates generic. Edit the template copy to fit your event's style! 💃
We recommend adding screenshots of your Event App's login screens for each step to make it even easier for attendees to follow the instructions.
Review the modified template carefully to make sure the information is complete and accurate for your event.
Mobile App templates
Use these templates to instruct attendees on how to download and log in to your Mobile App. The templates are customized by privacy settings and whether Single Sign-On (SSO) is a login option.
Mobile App without Single Sign-On (SSO)
Public Mobile App template
We're so glad you're joining us for <Event App Name>! It's time to log in to the Event App and set up your networking profile. If you've already downloaded and logged into the Mobile App, great! Simply use the Event App's search function to find and download <Event App Name>.
If you've never used the app before, please use these instructions to download and join the Event App from your mobile device:
Follow this link: <Promo Page>
##Note: If you're using the Branded App, add the link to the App Download Page.##
Select the correct app download button for your device and download the app.
Open the app and enter your preferred email address, or use one of the social sign-in options.
If you enter an email, create a password and tap Sign Up.
Fill in your networking profile and tap Continue. Your profile information will help you connect with other people during the event!
Now, browse for <Event App Name> or use the search bar to find it. Once you've found it, tap on it.
You're in! Feel free to start exploring. If you have any questions about the Event App, or if you have trouble logging in, don't hesitate to reach out.
##Note: If you're letting attendees join the web version of the Event App, include the following line of text, then copy and paste the steps from the Public web version template, and fill in the information for the <placeholders>##
You can also join the Event App from your laptop or desktop computer! Here's how:
##paste web version steps here##
Event App Code Mobile App template
We're so glad you're joining us for <Event App Name>! It's time to log in to the Event App and set up your networking profile. If you've already downloaded and logged into the Mobile App, great! Simply use the Event App's search function to find and download <Event App Name>.
If you've never used the app before, please use these instructions to download and join the Event App from your mobile device:
Follow this link: <Promo Page>
##Note: If you're using the Branded App, add the link to the App Download Page.##
Select the correct app download button for your device and download the app.
Open the app and enter your preferred email address, or use one of the social sign-in options.
If you enter an email, create a password and tap Sign Up.
Fill in your networking profile and tap Continue. Your profile information will help you connect with other people during the event!
Now, tap the search bar and then tap the Have a Code? button at the bottom of the screen.
##Note: If you didn't check the "Hide event from search" box mentioned later in the article, use these instructions for step 6: Now, browse for <Event App Name> or use the search bar to find it. Once you've found it, tap on it.##A pop-up will appear asking for an Access Code. Enter <Event App Code> and tap Submit.
You're in! Feel free to start exploring. If you have any questions about the Event App, or if you have trouble logging in, don't hesitate to reach out.
##Note: If you're letting attendees join the web version of the Event App, include the following line of text, then copy and paste the steps from the Event App Code web version template, and fill in the information for the <placeholders>##
You can also join the Event App from your laptop or desktop computer! Here's how:
##paste web version steps here##
Invite Only Mobile App template
We're so glad you're joining us for <Event App Name>! It's time to log in to the Event App and set up your networking profile. If you've already downloaded and logged into the Mobile App, great! Simply use the Event App's search function to find and download <Event App Name>.
If you've never used the app before, please use these instructions to download and join the Event App from your mobile device:
Follow this link: <Promo Page>
##Note: If you're using the Branded App, add the link to the App Download Page.##
Select the correct app download button for your device and download the app.
Open the app and enter the email address you used to register for the event, or use one of the social sign-in options. If you use social sign-in, the social account you use must match the email address you registered with.
##Note: If this event didn't use Webex Events Registration, and users were simply imported into the Event App, you may need to change the wording for step 3##If you enter an email, create a password and tap Sign Up.
Fill in your networking profile and tap Continue. Your profile information will help you connect with other people during the event!
Now, browse for <Event App Name> or use the search bar to find it. Once you've found it, tap on it.
You're in! Feel free to start exploring. If you have any questions about the Event App, or if you have trouble logging in, don't hesitate to reach out.
##Note: If you're letting attendees join the the web version of the Event App, include the following line of text, and then copy and paste the steps from the Invite Only web version template, and fill in the information for the <placeholders>##
You can also join the Event App from your laptop or desktop computer! Here's how:
##paste web version steps here##
Mobile App with SSO
Public Mobile App template
We're so glad you're joining us for <Event App Name>! It's time to log in to the Event App and set up your networking profile. If you've already downloaded and logged into the Mobile App, great! Simply use the Event App's search function to find and download <Event App Name>.
If you've never used the app before, please use these instructions to download and join the Event App from your mobile device:
Follow this link: <Branded App Download Page>
Select the correct app download button for your device and download the app.
If you're signing up with email or a social sign-in option:
Open the app and enter your preferred email address, or use one of the social sign-in options.
If you enter an email, create a password and tap Sign Up.
If you're signing up using SSO (Single Sign-On):
##Note: If SSO is the only log in option, remove step 3 from your email.##
Tap the Continue with <company name> button.
Enter your <company name> email and tap Sign In.
On the company login page, enter your <company name> email and password, then tap Log In.
##Note: The company login page might say something different than 'Log In'.##
On the authorization page, tap Accept.
Fill in your networking profile and tap Continue. Your profile information will help you connect with other people during the event!
Now, browse for <Event App Name> or use the search bar to find it. Once you've found it, tap on it.
You're in! Feel free to start exploring. If you have any questions about the Event App, or if you have trouble logging in, don't hesitate to reach out.
##Note: If you're letting attendees join the web version of the Event App, include the following text in your email.##
You can also join the Event App from your laptop or desktop computer! Here's how:
Follow this link: <Shareable Link>
If you're signing up with email or a social sign-in option:
Enter a preferred email address or one of the social sign-in options
If you enter an email, create a password and click Sign Up.
If you're signing up using SSO (Single Sign-On):
##Note: If SSO is the only log in option, remove step 2 from your email.##
Click the Continue with <company name> button.
Enter your <company name> email and click Sign In.
On the company login page, enter your <company name> email and password, then click Log In.
##Note: The company login page might say something different than 'Log In'##
On the authorization page, click Accept.
Fill in your networking profile and click Continue. Your profile information will help you connect with other people during the event.
Event App Code Mobile App template
We're so glad you're joining us for <Event App Name>! It's time to log in to the Event App and set up your networking profile. If you've already downloaded and logged into the Mobile App, great! Simply use the Event App's search function to find and download <Event App Name>.
If you've never used the app before, please use these instructions to download and join the Event App from your mobile device:
Follow this link: <Branded App Download Page>
Select the correct app download button for your device and download the app.
If you're signing up with email or a social sign-in option:
Open the app and enter your preferred email address, or use one of the social sign-in options.
If you enter an email, create a password and tap Sign Up.
If you're signing up using SSO (Single Sign-On):
##Note: If SSO is the only log in option, remove step 3 from your email.##
Tap the Continue with <company name> button.
Enter your <company name> email and tap Sign In.
On the company login page, enter your <company name> email and password, then tap Log In.
##Note: The company login page might say something different than 'Log In'##
On the authorization page, tap Accept.
Fill in your networking profile and tap Continue. Your profile information will help you connect with other people during the event!
Now, tap the search bar and then tap the Have a Code? button at the bottom of the screen. ##Note: If you didn't check the "Hide event from search" box mentioned later in the article, use these instructions for step 6: Now, browse for <Event App Name> or use the search bar to find it. Once you've found it, tap on it.##
A pop-up will appear asking for an Access Code. Enter <Event App Code> and tap Submit.
You're in! Feel free to start exploring. If you have any questions about the Event App, or if you have trouble logging in, don't hesitate to reach out.
##Note: If you're letting attendees join the web version of the Event App, include the following text in your email.##
You can also join the Event App from your laptop or desktop computer! Here's how:
Follow this link: <Shareable Link>
If you're signing up with email or a social sign-in option:
Enter your preferred email address or use one of the social sign-in options.
If you enter an email, create a password and click Sign Up.
If you're signing up using SSO (Single Sign-On):
##Note: If SSO is the only log in option, remove step 2 from your email.##
Click the Continue with <company name> button.
Enter your <company name> email and click Sign In.
On the company login page, enter your <company name> email and password, then tap Log In.
##Note: The company login page might say something different than 'Log In'##
On the authorization page, tap Accept.
Enter this Access Code: <Event App Code>
Fill in your networking profile and click Continue. Your profile information will help you connect with other people during the event.
Invite Only Mobile App template
We're so glad you're joining us for <Event App Name>! It's time to log in to the Event App and set up your networking profile. If you've already downloaded and logged into the Mobile App, great! Simply use the Event App's search function to find and download <Event App Name>.
If you've never used the app before, please use these instructions to download and join the Event App from your mobile device:
Follow this link: <Branded App Download Page>
##Note: If you're using the Branded App, add the link to the App Download Page.##
Select the correct app download button for your device and download the app.
If you're signing up with email or a social sign-in option:
Open the app and enter the email address you used to register for the event, or use one of the social sign-in options.
If you use social sign-in, the social account you use must match the email address you registered with.
##Note: If this event didn't use Webex Events Registration, and users were simply imported into the Event App, you may need to change the wording for step 3.b.##
If you enter an email, create a password and click Sign Up.
If you're signing up using SSO (Single Sign-On):
##Note: If SSO is the only log in option, remove step 3 from your email.##
Click the Continue with <company name> button.
Enter your <company name> email and click Sign In.
On the company login page, enter your <company name> email and password, then tap Log In.
##Note: The company login page might say something different than 'Log In'##
On the authorization page, tap Accept.
Fill in your networking profile and click Continue. Your profile information will help you connect with other people during the event!
Now, browse for <Event App Name> or use the search bar to find it. Once you've found it, tap on it.
You're in! Feel free to start exploring. If you have any questions about the Event App, or if you have trouble logging in, don't hesitate to reach out.
##Note: If you're letting attendees join the web version of the Event App, include the following text in your email.##
You can also join the Event App from your laptop or desktop computer! Here's how:
Follow this link: <Shareable Link>
If you're signing up with email or a social sign-in option:
Enter the email address you used to register for the event or use one of the social sign-in options.
If you use social sign-in, the social account you use must match the email you registered with.
##Note: If this event didn't use Webex Events Registration, and users were simply imported into the Event App, you may need to change the wording for step 2.b.##
If you enter an email, create a password and click Sign Up.
If you're signing up using SSO (Single Sign-On):
##Note: If SSO is the only log in option, remove step 2 from your email.##
Click the Continue with <company name> button.
Enter your <company name> email and click Sign In.
On the company login page, enter your <company name> email and password, then tap Log In.
##Note: The company login page might say something different than 'Log In'##
On the authorization page, tap Accept.
Fill in your networking profile and click Continue. Your profile information will help you connect with other people during the event.
Web version only templates
Public web version template
We're so glad you're joining us for <Event App Name>! It's time to log in to the Event App and set up your networking profile. Please use these instructions to join the Event App from your laptop or desktop computer. We recommend using the Google Chrome browser for the best experience.
Follow this link: <Shareable Link>
##Note: If you added the web version link to the promo page as described later in this article, say this instead: Follow this link <Promo Page> and click the 'Access on the web' option.##Enter your preferred email address or use one of the social sign-in options.
If you enter an email, create a password and click Sign Up.
Fill in your networking profile and click Continue. Your profile information will help you connect with other people during the event.
You're in! Feel free to start exploring. If you have any questions about the Event App, or if you have trouble logging in, don't hesitate to reach out.
Event App Code web version template
We're so glad you're joining us for <Event App Name>! It's time to log in to the Event App and set up your networking profile. Please use these instructions to join the Event App from your laptop or desktop computer. We recommend using the Google Chrome browser for the best experience.
Follow this link: <Shareable Link>
##Note: If you added the Web version link to the promo page as described later in this article, say this instead: Follow this link <Promo Page> and click the Access on the web' option.##Enter your preferred email address or use one of the social sign-in options.
If you enter an email, create a password and click Sign Up.
Enter this Access Code: <Event App Code>
Fill in your networking profile and click Continue. Your profile information will help you connect with other people during the event.
You're in! Feel free to start exploring. If you have any questions about the Event App, or if you have trouble logging in, don't hesitate to reach out.
Invite Only web version template
We're so glad you're joining us for <Event App Name>! It's time to log in to the Event App and set up your networking profile. Please use these instructions to join the Event App from your laptop or desktop computer. We recommend using the Google Chrome browser for the best experience.
Follow this link: <Shareable Link>
##Note: If you added the web version link to the promo page as described later in this article, say this instead: Follow this link <Promo Page> and click the Access on the web' option.##Enter the email address you used to register for the event or use one of the social sign-in options. If you use social sign-in, the social account you use must match the email you registered with.
##Note: If this event didn't use Webex Events Registration, and users were simply imported into the Event App, you may need to change the wording for step 2##If you enter an email, create a password and click Sign Up.
Fill in your networking profile and click Continue. Your profile information will help you connect with other people during the event.
You're in! Feel free to start exploring. If you have any questions about the Event App, or if you have trouble logging in, don't hesitate to reach out.
Gather the information
Before you start gathering information, copy the correct template for your Event App and paste it into your preferred email client. Once you've done that, simply copy and paste the information into the email as you locate it. 👍
Event App Name
You probably know this by heart, but let's assume you forgot somehow. To find the Event App Name, simply click Basics under 'Event App' in your Event's navigation bar. The Event App name is the very first text field, called 'Event Title', on this page. Copy the name and paste it into the template.
Event App Code (optional)
If you didn't choose the Event App Code option for your Event App, skip this section.
To find the Event App code, click Basics under 'Event App' in your Event's navigation bar, then click Privacy Settings. Copy the Event App code from the 'Code' field in the Event Code section and paste it into the template.
💡 Keep in mind, if you checked the 'Hide event from search results and require the code to find the event' box, make sure you use the alternate version of step 6 if you're using the Event App Code Mobile App template.
Webex Event App Promo Page
After you publish your Event App, you get access to the Promo Page — the best and easiest way for attendees to access your Event App. In your Event's navigation bar under 'Event App', click Promote, then click Launch Promo Page. Copy the URL from the browser's address bar and paste it into the template.
The link is long, so consider using a link shortener like bit.ly, or use the link function in your email editor to add descriptive hyperlinked text, such as 'Join the <Event Name> Event App'.
💡 Keep in mind, if you want to give attendees the option to join on the web version from the Promo page, we recommend you add the 'Access on the web' button to the Promo Page when configuring your Web App settings.
Branded App Download Page
After your Branded App status updates to 'Available', you get access to the App Download Page, which has links to download your Branded App. From the My Apps page on the Webex Events platform, click the three-dot icon on your Branded App and select App Download Page. Copy the URL and paste it into the template.
The link is long, so consider using a link shortener like bit.ly, or use the link function in your email editor to add descriptive hyperlinked text, such as 'Join the <Event Name> Event App'.
Web version shareable link (optional)
If you want to use a web version only template, follow these instructions.
In your Event's navigation bar under 'Event App', click Web App, then click Copy next to the Shareable Link. Now paste the link into the template.
Questions? Chat Us or Email support@socio.events