While anyone can download the Socio App or your Branded App from the App Store or Play Store, you can control who can access your event or community within those Apps. 💂
Your Event or Community's Privacy Setting serves as the gateway to this access. No matter which you choose, we have templates for app download instructions for you to provide to your app users!
Choose a Privacy Setting
From the Edit Event or Edit Community page in your event or community, click the Basics tab, then click the Privacy tab.
⚠️ Caution! If you're using a Branded Mobile App, make sure your Privacy Setting complements the Sign Up and Log In Option of your Branded App.
There are three options to choose from - Public, Event Code, and Invite Only. Here's how each one works:
👋 Public (no security)
This option lets anyone find and access the event or community. This setting has the lowest barrier of entry, is easiest to manage, and offers the simplest process for your users. If you're putting on a free event that welcomes all comers, this is the one for you!
#️⃣🔤 Event Code (low security)
This option requires users to enter the event or community code to join. Since this option requires knowledge of the code, there's some barrier to entry, although the code isn't unique to each person. After you distribute the code, someone could simply post it online for anyone to see.
⭐️ Keep in mind, you can use Event Code with the "Hide event" option temporarily to keep your published event hidden until you're ready to start welcoming attendees.
If you select this option, simply enter the Code attendees must enter to access the event. The code can use a combination of 4 or more letters and numbers. Try to keep it fairly simple, and make sure the code will be easy to enter using a phone. Optionally, you can select to hide the event or community from search results, and require users to enter this code to find it. This option is perfect if you want to completely hide an event or community from general app users.
You can then distribute the code to users along with the download instructions. When users try to join, they'll see a prompt to enter the code after logging into the Web App or Mobile App. After 5 incorrect code entries, users are prevented from trying again for 5 minutes as a security measure.
⭐️ Keep in mind, this code is NOT the same as the password that users create during the sign-up process.
🔒 Invite Only (high security)
This option requires that users sign up for the Mobile App or Web App with the email they registered with, or that you added to the Socio Platform. If they're not on the list, they'll see a pop-up that says the email isn't registered for the event.
⭐️ Keep in mind, the Invite Only privacy setting does not send automatic emails to the users. You'll need to invite them outside the Socio Platform.
If you need some guidance on which Privacy Setting to choose, the flow chart below should help you decide (click to enlarge). You can always feel free to ask us for advice using the Live Chat bubble in the bottom right corner of this screen. 👍
Now that you've selected your Privacy Setting, you'll need to let attendees know how they can join! Whether you're saying "come one, come all", distributing a code, or telling Invite Only attendees how to join, make sure you use your event's Promo Page to help people access the event easily.
Questions? Chat Us or Email firstname.lastname@example.org