As a moderator using the Webex Events Platform, it may be your job to remove reported content, manage Q&A and polls, oversee Video Rooms, or even block people from the Event App. The first section of this article helps event organizers grant access to and coordinate moderator staff, and the rest provides access and moderation instructions for moderators.

⭐️ Keep in mind, although this article refers mostly to "events", the instructions apply to Communities, too!

Contents

Organizer preparation

Create accounts

As an event organizer, you need to set your moderators up for success so they can work with autonomy on event day. If event staff or volunteers are working only as moderators, you need to create a Platform account and an attendee profile for each in the Webex Events Platform. Even if someone is only moderating Video Rooms or session chat, it's a good idea to give them a Platform login so they can block users if necessary.

First, invite each of your moderators to the same Team your event/community is associated with. Follow these instructions to invite them.

Next, add a new attendee/member user profile for each moderator so they can also access your Event App. This article shows you how to add a new User.

Coordinate staff

Once you've created moderator accounts, be sure to let your moderators know any special guidelines specific to your event and provide instructions on how to fill out their attendee profiles. For example, you may want them to keep their personal information to a minimum, or ask everyone to include (Moderator) after their name.

Make sure each moderator knows when they need to log in and exactly where they need to "be" in the Event App. Note feature names and session/item names. If you customized the names of any features, let the moderators know which ones so they can use this guide effectively.

Depending on the size and complexity of your event, it may be useful to handle moderator scheduling in an online spreadsheet so everyone can follow a link to see all the details at a glance.

🗺️ Moderator login instructions

⭐ Keep in mind, moderation is much easier when using a laptop or desktop computer.

Log in to the Webex Events Platform

To start moderating, log in to platform.socio.events. If you're not an event organizer, you've likely received an email invitation to join the event organizer's team in the Platform. In this case, locate the email invitation the organizer sent you and accept the team invitation. If you don't have an invitation yet, please reach out to the organizer.

Once you've logged in to the Webex Events Platform, go to the Event App page, and locate the event in the list, then click on the event title. If you're moderating a Community, first click on the Communities option, and then locate the community in the list.

Screenshot of the process just described.

Log in to the Web App

If you're moderating the Video Room feature or session chat, you need to log into the event's Web App as an attendee. It's a good idea to keep the Webex Events Platform and the Web App open in different tabs as you moderate.

Once you're logged in to the Webex Events Platform and have selected the event you're moderating as described above, click the event name in the breadcrumbs, then click the Web App tab. Scroll down to the Shareable Link and click the button next to Copy. This opens the Web App in a new browser tab.

Screenshot of the process just described.

Once you're logged in to the Web App, click the user icon in the bottom left corner of the screen and click the Me option to configure your profile. Be sure to follow any instructions the organizer may have given on how to set up your attendee profile.

Screenshot of the user icon menu expanded. The Me button is indicated.

Now you're ready to start moderating! 🎉

🖼 Wall moderation

Attendees can post either text or images to the Wall and comment on others' posts. If someone posts something offensive, other users can report their posts. You can see and respond to reported posts from the Wall page of the Webex Events Platform.

From the Edit Event page of the Webex Events Platform, hover your cursor over the Features drop-down, and click Wall. The feature's position in the list and its name may differ depending on how it was set up.

There are two tabs on the Wall page — Posts, and Reported Posts. The views and actions you can take on these tabs are identical in every way except the Reported Posts tab shows only posts that attendees reported for offensive content.

Screenshot showing the Posts tab of the Virtual Wall feature in the Webex Events Platform.

All Wall posts are listed along with the User who posted it, the Time it was posted, and the number of likes, comments, and reports. Click the Settings (⚙️) icon next to a post to delete or export it.

Screenshot of a list of wall posts with the Settings dropdown expanded on one of them.

You can also multi-select posts and then click the three-dot icon next to the Search field to delete or export them in bulk.

Screenshot of two posts selected and the three dot icon activated.

Click on a post to see who liked and reported it and to delete individual comments on the post. You can also click the Settings (⚙️) icon to delete the post from this modal.

Animated GIF showing a user clicking on a Wall post and clicking through the Likes and Comments tabs in the Post Details modal.

If you identify someone as a repeat offender, you may need to block them from the event.

Now you know how to moderate Wall posts and comments!

🙋‍♂️ Q&A moderation

Q&A can be part of individual Agenda sessions or Live Stream features, or there can be a standalone Q&A feature. Regardless of how Q&A is enabled, you can access every Q&A from a single page.

From the Manage Event page of the Webex Events Platform, click the Q&A and Polling tab. This takes you to the Q&A tab of the Q&A and Polling page.

Screenshot showing the Q and A and Polling tab.

Look at the Linked To column, find the Q&A you need to moderate, and click on it.

If the Q&A is supposed to go live at a specific time, make sure the Enable Q&A toggle is set to "NO" until the right time. You can also enable or disable Q&A items from the main Q&A tab.

Screenshot showing the Enable Q and A, Moderation, and Anonymous Questions toggles. toggles just mentioned.

When the questions start coming in, the Moderation panel on the left shows all the questions waiting for approval. Click the Settings (⚙️) icon, and then click either Approve or Dismiss. Approved questions appear in the Live panel on the left, and attendees can see it in the Event App.

Click the Archive tab in the top right corner to view and restore questions you dismissed.

If the Q&A is part of a live session, you may be required to read or send the questions to the speakers at appropriate times. Work with your event organizer to determine how to handle this. After a question is answered, click the Settings (⚙️) icon next the the Question in the Live panel, and click Answered. Click Hide Question to archive it without marking it as Answered or Dismissed.

Screenshot of a question with its settings menu expanded. The Mark as Answered button is indicated.

When the Q&A session closes, you can go back to the Q&A tab to select the next one.

Now you know how to moderate Q&A!

📊 Polling moderation

Polls don't require active moderation, though you may need to turn polls on or off for specific sessions or live streams — even if polls are scheduled to go live at specific times. Here's how:

From the Manage Event page of the Webex Events Platform, click the Q&A and Polling tab. This takes you to the Q&A tab of the Q&A and Polling page.

Click the Polling tab in the top right corner of the page. All of the polls appear in a list on this page. Whenever it's time to activate or deactivate a poll, click the Settings (⚙️) icon next to the poll title, and click the option you need.

Screenshot of the Polling tab. The settings cog next to one of the Polls is expanded.

You can also multi-select Polls and click the three-dot icon next to the search field to activate or deactivate them.

Screenshot of the Polling tab. Several Polls are selected and the three dot icon is expanded.

The person who created the polls may have scheduled some to appear automatically at a specific time. If a poll is scheduled, the Status column will reflect that, and you won't need to manually activate it unless it needs to appear before its scheduled time.

Now you know how to turn Polls on and off!

💻 Video Room moderation

Since you'll be interacting directly with video room participants, there are more considerations than simply how to block people. That's why we've put tips and instructions in their own article — Video Room Moderation Instructions.

💬 Chat moderation

Moderating chat simply involves using the Web App to watch and respond to attendee chats in Agenda sessions and live streams or sponsor/exhibitor profiles. Refer to the instructions you received from the event organizer on which feature and/or item whose chat you'll be moderating.

In the Web App, the Chat tab always appears in the side panel on the right side of the screen. Simply click in the text entry field, type a message, and click Send to post a chat of your own.

Screenshot of an Agenda session in the Web App. The side panel is expanded and the Chat tab is indicated.

If someone is being offensive in the chat, you may need to block them from the event.

Now you know how to view and respond to chats!

❌ Blocking/unblocking users

If a user is spamming or being disrespectful, you may need to block them. Blocking someone removes all their posts, comments, and chats from the event. You can unblock someone after blocking them, though this won't restore their posts, comments, and metrics.

⭐ Keep in mind, you generally won't block someone unless the organizer or a senior member of event staff asks you to or gave you specific conditions for when to block someone beforehand.

How to block/unblock someone

From the Manage Event page of the Webex Events Platform, click Users & Groups. This takes you to the Users tab of the Users & Groups page. Use search to locate the user, and then click the Settings (⚙️) icon next to their name to block them. You can unblock previously blocked users this way too.

Screenshot showing the process just described.

Now you know how to moderate a Webex Event! 🏆

Questions? Chat Us or Email support@socio.events

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