Socio's Q&A makes hosting your live stream in the Socio Platform an even richer experience for your attendees! There's no need to pay for an outside tool, and everything you need to keep your attendees engaged with your sessions is manageable from Socio.
Socio's Q&A functionality becomes available after you publish your event, at which point you have access to Manage tools.
Add Q&A for a session or Live Stream
⭐️ Keep in mind, we don't currently recommend the Q&A feature for Socio Streaming because questions received via Q&A cannot be highlighted in the live stream. Instead, we recommend using Chat.
From the Edit Event page, click the Event Name in the breadcrumbs for the page, then click Q&A and Polling. On the next page, click New Q&A.
In the modal that appears, use the Link to field to search for the Agenda session or Live Stream you want to link this Q&A to.
⭐️ Keep in mind, before you attempt this process, you must have already added the Live Stream feature or Agenda session you're creating this Q&A for.
If you want to keep the Q&A hidden until a speaker is ready to start fielding questions, you can toggle Enable Q&A to No and come back later to enable it.
Moderation lets your staff vet questions before they appear to other attendees, mark questions as Answered, or Hide questions. We'll talk about Moderator more later in this article.
The Allow Anonymous Questions toggle lets users choose to hide their name and other information from a question they submit.
Add a dedicated Q&A feature
If you want a general Q&A for your event, you can add it as a feature that attendees can click on from the event's main navigation. If you just want to add Q&A to sessions, skip to the next section.
On the Edit Event page, click Add Features. In the modal that pops up, click Add under the Q&A feature, then close the modal. To rename the feature, give it a custom icon, or restrict it to certain Groups, scroll over until you find your newly-added feature, and click the Settings (⚙️) icon. Remember to Save when you're done making changes.
⭐️ Keep in mind, if you add a general Q&A, you should have a staff member watching it at all times to ensure attendee questions don't pile up.
Next, click Edit. This will take you to the Moderation view for the feature's Q&A. This can be found on the Q&A and Polling page. From here, you can see Questions as they come in, disable the Q&A, and enable Moderation and Anonymous Questions. We'll talk about moderation later in this article.
After you've enabled Q&A for sessions, you can manage them from the Q&A and Polling page. Click the Settings (⚙️) icon next to one of the Q&A items to Export, Edit, Disable, or Delete it.
You can also multi-select Q&A items and click the three dots next to the search field to Export, Disable, or Delete them.
Q&A in practice
If you added a Q&A feature, attendees can click on it to see questions already asked and ask new questions.
When attendees are viewing your Agenda session or Live Stream, they'll see the Q&A tab on the right side panel with Chat and Polling (if they're enabled).
If you have Moderation turned on, moderators must go to the Q&A and Polling page of the event and click on the Q&A to approve questions. You can click the Settings (⚙️) icon to Approve or Dismiss questions. Moderators can click the Archive tab in the top right corner to restore questions. If Moderation is turned on, no questions will appear to other Attendees until they're Approved.
Responding to questions
If speakers will be responding live to questions asked in the Q&A, we recommend having someone else in the live stream reading them to the speaker since Q&A questions can't be seen from the Socio Streaming studio. If you don't have the staff for that, speakers can also have a second monitor set up with the studio on one monitor and Q&A moderation page open on the other. Once a speaker has answered a question, moderators can mark questions as Answered from the Live panel.
When you export Q&A as mentioned above, an Excel file labeled 'Q&A' will download. The file contains Instructions, Q&A, and Reference Sheet tabs related to the Q&A import template. These three sheets don't contain any information about questions received and can be ignored.
The rest of the file contains a sheet for each feature in your event that had Q&A enabled. Each sheet shows:
The Metrics page has a little more general information, but the export described above has the most complete data.
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