Chat provides an opportunity for users to interact, collaborate, comment, and share in several key spaces! Enhance session and live stream engagement by adding Chat to Agenda sessions or the Live Stream feature. Boost Sponsor and Exhibitor engagement and improve lead generation and ROI. Let's take a look at how it works. 🔍

Animated GIF showing a Mobile App user typing a message in an Agenda session's Chat tab.


Enable chat

Enabling chat for an Agenda session, Live Stream feature, Speaker, Sponsor, or Exhibitor profile is a breeze! 💨

⭐️ Keep in mind, the Attendee Engagement section is available for Speaker, Sponsor, and Exhibitor profiles only when Grid View is selected in that feature's settings. To learn more about Grid View and editing feature settings, check this out.

Edit the feature or item, expand the Attendee Engagement section, set the Enable Chat toggle to 'Yes', and click Save Changes. Yeah, it's really that easy.

Screenshot of the Attendee Engagement section of an Agenda session.

Download and use the Chat Report

Download the chat logs to review content ideas, follow up with attendees, and generate leads at any time. Simply edit the feature or item, expand the Attendee Engagement section, and click the Download Chat Report link next to the 'Enable Chat' toggle.

Screenshot of the Download Chat Report link.

After a few moments, a success message appears in the top right corner of the screen. Click the Click here to download link in the message to download the .xlsx file.

If you missed the notification, simply click the notification bell icon in the top right corner of the screen to find the notification.

Screenshot of the past notifications list expanded after clicking the notification bell icon.

The export file contains the following information for each chat message:

  • Name

  • Date

  • Time

  • First Name

  • Last Name

  • Email

  • Title

  • Company

  • Chat Text

  • External ID

Chat in practice

In the Web App, the Chat tab appears to the right of the main content in a feature item such as an Agenda session or Speaker profile. In the Mobile App, users simply tap the Chat option as shown in the animated GIF above.

Screenshot of a live stream in an Agenda Session on the Web App. The Chat tab is open and indicated.

If you're using Webex Events Streaming, you can show attendee chats in the live stream for a wonderfully interactive experience! To learn more about Webex Events Streaming, check this out.

Animated GIF showing a studio user adding a chat to the live stream.

Sometimes things can get a bit heated, and people forget to be kind. 😦 If you need to block someone, you can do so. Simply follow the instructions in our moderation article.

You're ready to let your attendees chat with you and your speakers, sponsors, and exhibitors. 🥳 For more ways to increase engagement and collaboration during your event, check out our feature guides for the Wall and Game, too!

Questions? Chat Us or Email

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