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Activate Chat for a Session, Live Stream, Sponsor, or Exhibitor
Activate Chat for a Session, Live Stream, Sponsor, or Exhibitor

Enhance engagement and boost ROI

Daniel Murphey avatar
Written by Daniel Murphey
Updated this week

Chat lets in-person or virtual attendees interact, collaborate, comment, and share in several key spaces in your Event App! Enhance live stream engagement by adding chat to Agenda Sessions or the Live Stream feature. Boost sponsor and exhibitor engagement and improve lead generation and return on investment (ROI). Let's explore how it works. 🔍

Animated GIF showing a Mobile App user typing a message in an Agenda session's Chat tab.

Activate chat

Activating chat for a Session, Live Stream feature, or speaker, sponsor, or exhibitor profile is simple!

Edit the feature or item, expand the Attendee Engagement section, activate the 'Enable Chat' toggle, and click Save Changes.

💡 Keep in mind, the Attendee Engagement section is available for speaker, sponsor, and exhibitor profiles only when 'Grid View' is selected in that feature's settings. To learn more about 'Grid View' and editing feature settings, read our Sponsors and Exhibitors feature setup guide.

The Attendee Engagement section of a Live Stream Edit modal

Chat in practice

In the Web App, the Chat tab appears to the right of the main content in a feature item such as an Agenda Session or speaker profile. In the Mobile App, users simply tap the Chat option as shown in the animated GIF at the beginning of this article.

A live stream in an Agenda Session on the Web App. The Chat tab is open and indicated.

If you're using Webex Events Production Studio, show attendee chats in the live stream for a wonderfully interactive experience! Learn more in our article about Webex Events Production Studio.

An attendee chat displayed on a Webex Events Production Studio live stream.

Sometimes discussions can get tense, and people forget to be kind. 😦 If you need to block someone to remove their chats and prevent them from posting more, simply follow the instructions in our Event App moderation article.

Download and use the Chat Report

Download the chat logs to review content ideas, follow up with attendees, and generate leads at any time.

  1. Edit the feature or item.

    1. In the modal that appears, expand the 'Attendee Engagement' section and click the Download Chat Report link next to the 'Enable Chat' toggle.

      The Download Chat Report link.
  2. After a few moments, a success message appears in the top right corner of the screen. Click the Click here to download link in the message to download the .xlsx file.

    1. If you missed the notification, simply click the bell icon in the top right corner of the screen to find the notification.

      The Chat Report 'processing' and 'done' notifications

The export file contains the following information for each chat message:

  • Name

  • Date

  • Time

  • First Name

  • Last Name

  • Email

  • Title

  • Company

  • Chat Text

  • External ID

You're ready to let your attendees chat with you and your speakers, sponsors, and exhibitors. 🥳 For more ways to increase engagement and collaboration during your event, read our feature guides for the Wall and Game, too!

Questions? Chat with us, email support@socio.events, or attend a Face to Face session.

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