Chat lets in-person or virtual attendees interact, collaborate, comment, and share in several key spaces in your Event App! Enhance live stream engagement by adding chat to Agenda Sessions or the Live Stream feature. Boost sponsor and exhibitor engagement and improve lead generation and return on investment (ROI). Let's explore how it works. 🔍
Activate chat
Activating chat for a Session, Live Stream feature, or speaker, sponsor, or exhibitor profile is simple!
Edit the feature or item, expand the Attendee Engagement section, activate the 'Enable Chat' toggle, and click Save Changes.
💡 Keep in mind, the Attendee Engagement section is available for speaker, sponsor, and exhibitor profiles only when 'Grid View' is selected in that feature's settings. To learn more about 'Grid View' and editing feature settings, read our Sponsors and Exhibitors feature setup guide.
Chat in practice
In the Web App, the Chat tab appears to the right of the main content in a feature item such as an Agenda Session or speaker profile. In the Mobile App, users simply tap the Chat option as shown in the animated GIF at the beginning of this article.
If you're using Webex Events Production Studio, show attendee chats in the live stream for a wonderfully interactive experience! Learn more in our article about Webex Events Production Studio.
Sometimes discussions can get tense, and people forget to be kind. 😦 If you need to block someone to remove their chats and prevent them from posting more, simply follow the instructions in our Event App moderation article.
Download and use the Chat Report
Download the chat logs to review content ideas, follow up with attendees, and generate leads at any time.
Edit the feature or item.
In the modal that appears, expand the Attendee Engagement section and click the Download Chat Report link next to the 'Enable Chat' toggle.
After a few moments, a success message appears in the top right corner of the screen. Click the Click here to download link in the message to download the .xlsx file.
If you missed the notification, simply click the bell icon in the top right corner of the screen to find the notification.
The export file contains the following information for each chat message:
Name
Date
Time
First Name
Last Name
Email
Title
Company
Chat Text
External ID
You're ready to let your attendees chat with you and your speakers, sponsors, and exhibitors. 🥳 For more ways to increase engagement and collaboration during your event, read our feature guides for the Wall and Game, too!
Questions? Chat Us or Email support@socio.events