While any changes in your event are instantly seen in the app, once your app is published, changes to the app itself must be processed through Apple, and are subject to their approval. Not sure what the difference is? Check out our My Apps vs My Events article for more info!

⚠️ Caution, this article only applies to Branded Event App customers! For more info on the Branded Event App vs the Socio Event App, check this out.

⭐️ Keep in mind, Apple's approval process usually takes 2-14 days and in some cases can take longer. Only apps that are in the Available status can have changes or updates applied to them.

Starting from the home screen in the Socio Platform, follow these steps to navigate to the Make Changes button for your app:

My Events Event App drop-down My Apps → Settings button on Your App → Make Changes

You will see a pop-up outlining the process for changes. Review this carefully, then click Continue.

You'll see the same pages that you saw when you built your branded event app, and you can review the existing app and make changes.

⭐️ Keep in mind, once you submit your changes, we’ll resubmit your app for publication within the next 1-5 business day(s). Apple's approval process usually takes 2-14 days and in some cases can take longer. Don’t worry, the current version of your app will still be available while the update is pending!

Updating your app is included in your service plan, and doesn’t require any further action on your end.

Pro tips! 😎

  • Be sure to review your changes on the Review page carefully before you submit! This is your chance to review your app from the user perspective, so take advantage of it. 👍
  • We recommend keeping your app free from dates or year-specific info, so you don't have to update it often. Save that for the event!


Questions? Chat Us or Email [email protected]

Did this answer your question?