While any changes in your Socio event are instantly seen in your branded app, once your app is published, changes to the app itself must be processed through Apple and are subject to their approval. Not sure what the difference is? Check out our My Apps vs My Events article for more info!

⚠️ Caution, this article only applies to Branded Event App customers! For more info on the Branded Event App vs the Socio Event App, check this out.

⭐️ Keep in mind, Apple's approval process usually takes 2-14 days and in some cases can take longer. Only apps that are in the Available status can have changes or updates applied to them.

Making Changes

From any screen in the Socio platform, click the Event App dropdown and select My Apps.

Locate the App you want to edit, and click the Settings (⚙️) icon. Click Make Changes.

A pop-up will appear that outlines the process for making changes. Review this carefully, then click Continue.

You'll see exactly the same pages you saw when you built your branded event app. You can review the existing app and make changes to anything except the Log In and Sign Up Option you selected originally. Click Save & Continue through each step as you make changes.

When you're done making changes, carefully review them on the Review page to make sure you caught everything before you submit! 🔎 This is your chance to review your app from the attendee perspective, so take advantage of it. 👍

After you submit your changes, we’ll resubmit your app for publication within the next 1-5 business day(s). From that point, Apple's approval process usually takes 2-14 days and in some cases can take longer. Don’t worry - the current version of your app will still be available while the update is pending!

Pro tips! 😎

  • We recommend keeping your app free from dates or year-specific info so you don't have to update it often. Save those specifics for the event!

  • If there's a firmware update available for the app, make any updates to the app before submitting it for the update. Two for the price of one!

Questions? Chat Us or Email [email protected]

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