Building your Branded App is a simple and straightforward part of the 6-8 week Branded App process. While you can't submit an app until your Apple Developer Account is set up, you can still get started on the steps in this article! Remember that you must publish your app at least 14 days before your first event, or 28 days before if you're using Single Sign-on.
This article shows how to create, configure, and publish your Branded App in the Webex Events Platform.
🤔 Not sure what a Branded App is? Read our Introduction to Branded Apps!
Before you start...
Make sure you start the Apple Developer process as early as you can.
It's also really important that you read our article about avoiding app submission problems so your app can sail through the Apple and Google approval processes. ⛵
Create your Event App or Community
You can only submit a Branded App when it's linked to a published Event App or Community. We also require that you configure your Event App or Community with the following graphical elements:
Logo (you upload this and the Cover Image during Event or Community creation)
Banner images (if you're using the Banners layout)
These customizations are necessary because our app engineers take screenshots of your app for the App Store and Play Store listings. If your app doesn't look close to the finished product, users might be put off or confused, or your app may even be rejected. Here's how a Branded App looks on the App Store:
If you haven't created your Event App or Community yet, read our setup basic guide for instructions. 📖
If you've already done these things, AWESOME! Keep reading to learn how to create and publish your Branded App. 🌈
Create a new app
From the My Apps Page in the Webex Events Platform, click Create App.
Now, fill in this basic information about your app:
App Icon - This icon appears in the App Store and Play Store, and it's the icon that appears on device home screens. Read our Image Dimensions Quick Reference guide for exact dimension requirements.
App Name - This is the primary way attendees will find your app when searching in the app stores. Enter a simple, memorable, easy-to-spell name up to 30 characters long that reflects all the Events and Communities contained in the app.
App Label - Think of the App Label like a subtitle that describes what the app is or has to offer. The App Label can be up to 30 characters long and appears below your app’s name in the app stores.
Because Google doesn't allow the App Name and App Label to be identical, you must enter different information in these fields.
App Description - Enter an engaging App Description that lets potential users know why they'll love the events the app contains. The ideal description is a brief, informative paragraph followed by a short list of main features. Including your company name usually helps with Apple approval.
Home Screen Name - The Home Screen Name can be up to 12 characters long and appears in two places: as the label below the app's icon on device home screens, and on the app's login page. We recommend simply reusing the app or event name unless it's too long.
Click Save & Continue when you're done configuring the app basics.
Appearance and Splash Screen
In the App Branding sections, you'll choose the app theme color and upload custom splash screens. Our Look Book offers inspiration to make your splash screens shine! ✨
Theme Color - The theme color is an accent color in your app. It affects the top and bottom navigation bars in the app and the feature page indicator. It's a great idea to match the color to your feature icons!
Splash Screens - The splash screen appears for a couple of seconds whenever a user opens the app. These are a great place to display a brief welcome message or show a title sponsor's logo. Read our Image Dimensions Quick Reference for dimension and file type requirements.
Background Color - This color borders the splash screen on devices with uncommon screen sizes. Most devices won't use the background color. Choose a color that complements the splash screen images.
Sign Up And Log In Options
These options let you choose how attendees can log in to your app. We've included a summary of each option here. For an in-depth guide to help determine which are right for you, read our article about sign up and log in options.
Email - Use this option if the Event App or Community that will be linked to this app is set to Invite Only.
Social Options - Attendees can choose from Webex, LinkedIn, or Google.
Single Sign-On (SSO) - This option lets you implement your company's SAML 2.0 single sign-on solution at no additional cost. When using SSO, submit your app no less than 28 days before your first event. This ensures plenty of time for implementation and testing. Read our article about using Single Sign-on for complete details.
When you're done uploading photos, picking colors, and choosing your Sign Up and Log In options, click Save & Continue.
✋ Time out!
You can now publish your Event App or Community and link your Branded App to it! Since you have to publish the Event App or Community before you can submit your Branded App for App Store approval, this is a good time to do so. Don't worry! Attendees can't find your Event App until the Branded App is published, so you can keep editing while your Branded App is being approved.
This is also as far as you can go without your Apple Developer Account. If you haven't enrolled your organization in the Apple Developer Program yet, follow the instructions in our Apple Developer Process guide to get started. If you've been building your app while following along with this article, don't worry! Your app is saved, so come back and keep editing when you're ready to continue. 👍
01. Enroll in the Apple Developer Program
This step is simply a reminder to enroll in the Apple Developer Program. If you're enrolled, click Next.
02. Developer team details
Fill in the required information from your organization's Apple Developer Account.
03. Grant Webex Events access
After you've invited Webex Events to your Apple Developer Account, click the refresh icon next to the 'NOT CONNECTED' indicator to refresh. Remember that it can take up to 30 minutes for the Webex Events platform to show the connection. If the Status remains on 'NOT CONNECTED', try our troubleshooting steps. Once the status shows 'CONNECTED', click the Continue button.
Review, link, and publish!
On this step, you have one last chance to see how your app will look to attendees. Make sure you examine it carefully for errors, and make sure you like the way it looks. Make any necessary changes now before you submit! 🔍
When you're ready, click the Submit App button.
Publish your app
After you click Submit App, a modal appears asking you to link the App to an existing Webex Event or Community. Only Events with a published Event App or Community appear in the list.
After selecting an Event or Community, click Next.
Finally, select the team under which the App will be published, and click Publish App. If the team you select doesn't have any Branded App credits, the button says Purchase App. Talk to your Webex Events contact or live chat with our support team to purchase credits.
You've submitted your app — congratulations! ✨🎉 Our engineers will review it and keep you updated throughout the app store approval process.
Branded Apps take up to 28 days to go through Apple's approval process, depending on whether you're using Single Sign-on. The App goes through different statuses on the My Apps page as it moves through the process. To learn about each of the statuses, check this out.
As you wait for the App Store to approve your app, continue to work on your Event App! Once your Branded App is live in the app stores, you can edit connected Events and Communities at any time, and the app reflects those updates immediately.
If you need to make changes to your Branded App's settings or appearance after it's been published to the App Store and Play Store, read our article about making updates to published apps. Edits to the app itself must go through the 2-14 day App Store approval process again. The Web App for any linked Event App or Community will have zero downtime.
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