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Does Webex Events support multiple languages?
Does Webex Events support multiple languages?

Yes, over 30 of them!

Emily van der Harten avatar
Written by Emily van der Harten
Updated over a week ago

Your Event App and Registration should deliver an outstanding experience to every attendee. For that reason, Webex Events Registration and the Event App support 35 languages! 🎊

Supported languages

  • Bulgarian (български)

  • Catalan (Català)

  • Chinese (Traditional 繁體中文)

  • Chinese (Simplified 简体中文)

  • Croatian (Hrvatski)

  • Czech (Čeština)

  • Danish (Dansk)

  • Dutch (Nederlands)

  • English

  • English (UK)

  • Finnish (Suomi)

  • French (Français Canadien)

  • French (France)

  • German (Deutsch)

  • Greek (ελληνικά)

  • Hindi (हिन्दी)

  • Hungarian (Magyar)

  • Indonesian (Bahasa Indonesia)

  • Italian (Italiano)

  • Japanese (日本語)

  • Korean (한국어)

  • Lithuanian (Lietuvių)

  • Norwegian (Norsk)

  • Polish (Polski)

  • Portuguese (Português)

  • Romanian (Română)

  • Russian (русский)

  • Serbian Latin (Srpski)

  • Slovak (Slovenčina)

  • Spanish (Español, América Latina)

  • Spanish (Spain)

  • Swedish (Svenska)

  • Thai (ภาษาไทย)

  • Turkish (Türkçe)

  • Vietnamese (Tiếng Việt)

💡 Keep in mind, only Event Apps and Registration support translation.

How multiple languages work in the Event App

In the Webex Events platform, add all customizable content and labels in the preferred language of your attendees. The text that you can't control from the Webex Events platform translates to the preferred language that each user sets on their device. No further action is needed!

Attendees accessing your Event App in the Web App automatically experience content in their own language based on their browser settings. To switch the Event App language setting manually, attendees simply click on their profile image in the lower left corner of the screen, select the Language option, then choose from the list of languages.

💡 Keep in mind, if an attendee chooses a language different than the language you used to create content, your custom content isn't automatically translated.

The steps just described.

The language attendees set in their profile is automatically selected when you activate Webex Events Closed Captions & Translations for your live streams. Read our article about Webex Events Closed Captions & Translations for more information.

How multiple languages work in Registration

When you configure your Webex Events Registration settings, you can set a Default Language and activate Machine Translation. If you choose a Default Language other than English and you don't activate Machine Translation, you must enter all customizable text in the language you selected.

Activating Machine Translation simplifies setup by letting Google Translate do the work. When the 'Enable language selection' setting is active, registrants can select their preferred language, which translates the following default and custom registration communications into that language:

  • Registration website

  • PDF Tickets

  • Confirmation messages and emails

  • Refund emails

  • Cancellation emails

  • Invoices

  • Receipts

The Language button in Webex Events Registration.

Read our Event Registration Settings article for more information about Registration language settings.

Missing something? Is there another language you'd like us to support, or did you notice some way to improve an existing language? Reach out and let us know!

Alternatives

While our built-in multi-lingual capabilities continue to grow and improve all the time, some events require a more language-immersive experience for attendees. This section briefly mentions a few ideas we've seen customers use successfully.

Google Translate Chrome Extension

Some users have reported that the Google Translate Chrome Extension does a decent job of translating a Webex Event. Ask a person who's fluent in that language to review it before you recommend it to attendees in case the translation you need isn't good enough.

Simply add the extension to Chrome and click the extension icon in the upper right corner of the browser window. Click Translate this page, then select the language you need.

The process just described.

More ways to enhance a multi-lingual event experience

With careful and strategic planning, knowledge of attendee language preferences, creativity, and a good amount of effort, we've seen our customers tailor their events even further for a multi-lingual audience. Here's some of what we've seen our awesome customers do:

  • If you live in a region that requires an equal experience across certain languages, consider building separate yet identical Event Apps in each required language for your event. For example, you could build one Event App in English and one in French.

    💡 Keep in mind, if you take this approach, attendees in one Event App can't engage and network with attendees within another Event App.

  • If your audience speaks multiple languages, consider using groups to create an even more immersive experience. Use groups to gather language preferences during Registration and create features, Announcements, and banners in the Event App for each language. Tie content to each respective language group so that attendees only experience that content in their language.

    💡 Keep in mind, depending on how many languages your event needs to accommodate, whether your team has staff that are fluent in these languages, and other factors, implementation may require hiring an outside vendor to translate content for each language.

If you're considering either of these alternatives, carefully test your Event App and reach out to your Webex Events contact to strategize the best approach for your event.

Questions? Chat with us, email support@socio.events, or attend a Face to Face session.

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