The Registration Settings page is where you can fine-tune the behavior and terminology of elements on your registration page, add or remove social and calendar features, customize registration emails, and determine payment and refund information.

General

General Settings

Screenshot of the General Settings panel.

Show Timer on Registration Page? - When enabled, a reservation timer is shown on the checkout page. Users must check out within the timer limit or they must start over, and their ticket will no longer be reserved. We recommend a minimum timer limit of 15 minutes to ensure that users have enough time to enter payment and attendee information.

Show Remaining Ticket Count? - When enabled, the number of remaining tickets is shown on the registration page. This is useful if you have a limited number of tickets and want to generate a sense of urgency.

Show Available Dates? - When enabled, the tickets availability date is shown. This is useful if you have certain tickets available in different sale windows.


Social Settings

Screenshot of the Social Settings panel.

Social Sharing - When enabled, the Social Sharing buttons are shown in the Organizer section on the registration page, as well as the checkout confirmation page.

Screenshot of the Social Sharing buttons as they appear on the registration page.

Add to Calendar - When enabled, the Add to Calendar link is shown on the registration page, as well as the checkout confirmation page. When a user clicks this link, they can select from the available calendars to add this event to.

Screenshot of the Add to Calendar link as it appears on the registration page.

⭐️ Keep in mind, if you change the date or time of your registration after attendees have added it to their calendar apps, their calendars won't be automatically adjusted. Attendees will have to either re-add the event to their calendar, or manually update their calendar app.

Custom Labels

Screenshot of the Custom Labels panel.

Here, you can easily modify all of the section headers on your registration page.

Screenshot of some of the labels appearing on the registration page.

⚠️ Caution, be sure to click Publish Changes at the bottom once you're done.

Checkout

Screenshot of the Confirmation panel. The Custom Message toggle is set to 'Yes', and a message has been started.

Confirmation - In the Confirmation section, you can add a custom message to the confirmation page and choose to also include it in the confirmation email. This is a great place to give attendees some additional information and get them hyped for the event.

⭐️ Keep in mind, app download instructions won't be sent to your attendees automatically, so we suggest adding the app download instructions we've provided in this article to the Confirmation email if you'd like to get registrants into the event right away.

Along with your custom message, you can add call-to-action (CTA) buttons! The available CTA buttons include links to your event app on the App Store and Google Play Store or a custom button which you can use to link to the Web App. The buttons have a customizable label and can link to any URL.

If you add either of the Store buttons, you'll still have to supply a Button Link. It's easiest to get these by copying the URL from the buttons on the Promo Page for your event.

Click the preview button in the upper-right to review your changes.

Screenshot of the PDF Tickets panel.

PDF Tickets - A PDF ticket is automatically generated. Optionally, you can check the associated box to include the Ticket Description, Event Description, and Checkout Confirmation Message.

Cancellation Email - An email is automatically generated and sent when you cancel an order. Optionally, you can add a custom message to the Cancellation Email. Click the preview button to preview your changes.

Refund Email - An email is automatically generated and sent when you refund an order. Optionally, you can add a custom message to the Refund Email. Click the preview button to preview your changes.

Payments

Screenshot of the Payments settings page.

Terms & Conditions and Refunds

Add Terms & Conditions

In addition to Socio's terms and conditions, which are included automatically, you can add your own terms and conditions.

Select Refund Policy

Select your refund policy from the options available in the drop-down list. By default, the No Refunds option is selected. These default refund policies can't be customized.

⭐️ Keep in mind, this is simply the stated policy on your registration page. You maintain full control to refund as needed in the Socio Platform, and choosing one of these options does not restrict you in in any way.

Screenshot of the Refund Policy modal.

Stripe

Stripe is a technology-first approach to payments that makes moving money as simple, borderless, and programmable as the rest of the internet. Stripe’s products power payments for all kinds of companies, including Socio Registration!

If you need to connect to a different Stripe account than what you used previously, click the Disconnect Stripe Account button. All paid tickets will be Closed and Hidden for the duration that a Stripe account is disconnected. Then, connect Stripe to your correct account.

Refunds won't include Stripe's processor fees, but will include Socio's service fees.

⭐️ Keep in mind, you must connect your Registration event to Stripe before you can publish your event.


Add Tax

Screenshot of the Add Tax modal.

To add tax charges to a ticket, click the Add Tax button. You can assign one tax type to multiple tickets.

Questions? Chat Us or Email [email protected]


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