Receiving feedback from your attendees is essential for developing event insights and improving future events year over year. The Ratings & Reviews option makes it easier than ever for you to collect attendee ratings and reviews for Sessions, Speakers, Sponsors, and more. 

Screenshot of a session rating and review on the Event App.

Features with Ratings & Reviews

The following features support Ratings & Reviews:

⭐️ Keep in mind, the Ratings & Reviews option is on by default when you add any of these features to your event.

How to access Ratings & Reviews controls

You can access the Ratings & Reviews settings for any supported feature by opening that feature's settings. From the Edit Event page, simply hover over a feature and click the Settings (⚙️) icon.

Screenshot of a feature's Settings icon on the Platform.

In the modal that appears, you can enable or disable the following settings:

Screenshot highlighting Ratings & Review section in a feature's Settings modal.
  • Allow users to rate items in this feature - This setting will completely enable or disable Ratings & Reviews for the entire feature.

  • Show average rating - Check this box to show all Event App users the average of ratings received. Otherwise, we'll keep it hidden.

  • Allow users to write reviews - Check this box to let users write custom open text reviews in addition to star ratings. If the box is unchecked, they can only submit 1–5 stars.

  • Allow users to write anonymous reviews - Check this box to let users give their feedback anonymously. If unchecked, they won't have an option to submit anonymous reviews.

How to view the results

The results for your Ratings become available after your event via the Metrics tab. Simply go to the Feature Comparison area, use the navigation arrows to locate a feature's ratings, and click it. Scroll to the far right to see ratings. Check out Reviews in the Metrics export.

Animated GIF showing a user scrolling down the Metrics page to the Feature Comparison area and then clicking on Speakers.

Now that you know how valuable it is to gather Ratings & Reviews for certain features, why not learn how you can get attendee feedback about the overall event experience? Head over to our Attendee Insights article for more information!

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