Accessing and editing attendee information can be critical both before and during your event. After attendees register for your Webex Event through Webex Events Registration, or after you add or upload them to your Event, they appear on the Attendees page in the order in which they were added or registered.
This article explains how to use the Attendees page to access, edit, and manage the attendees in your Webex Event.
The Attendees page
On the Attendees page, you can add a new attendee, import a list of attendees, and preset attendee agendas. Attendees are listed with the following information:
Ticket status - Only shown when Registration is active. Statuses are 'Complete', 'Cancelled', 'Refunded', and 'Not Paid'.
Attendee status - Shows the attendee's status in the Event App.
Inactive means the attendee hasn't logged in to the Event App.
Duplicate means the attendee has the same email address as one or more other attendees in the Event.
Active means the attendee has logged in to the Event App at least once.
Blocked means the attendee had previously logged in to the Event App, and a team member blocked them.
Checked in - Only shown when Onsite is active.
Use the Search box to quickly find an attendee by first name, last name, email address, title, company, order ID, or ticket ID.
Use the filter drop-down to filter attendees by ticket status, attendee status, tickets, checked-in status, and groups.
Attendee page actions
Individual attendee actions
Click the Settings (⋯) icon next to an attendee to take any of the following actions:
View order - This option only appears if Registration is published in your Event. It opens the attendee's order summary on the Orders page in Registration.
View ticket - This option only appears if Registration is active in your Event. The PDF version of the attendee's ticket opens in a new browser tab.
Send confirmation - This option only appears if Registration is active in your Event. It lets you send or resend the attendee's order confirmation email.
Manage groups - Add the attendee to or remove the attendee from one or more groups or exclusive groups.
Remove from groups - Remove the attendee from one or more groups. Exclusive groups can't be removed from this modal.
Export - Download a .xlsx file containing the attendee's information.
Remove or Block - If an attendee hasn't logged into the Event App yet and hasn't been assigned a ticket, you can remove them from the Attendees list entirely. If their status is 'Active', you can block them. When you block an attendee, their information is hidden from other attendees, and their wall posts, personal agenda, and other activity are deleted from the Event App. They'll also be blocked from checking in through the Onsite app. You can unblock a user, though this doesn't restore their previous activity.
Click the checkboxes next to multiple attendees, then click the three-dot (⋯) icon next to the search field to assign or remove groups, export attendees, and remove or block attendees.
When you click 'Assign to groups', you can assign as many groups as you want. Check the box below the group selection drop-down to replace any groups the attendees are currently assigned to with the selected group(s).
The attendee profile
Click on an attendee to open and edit their profile. An attendee's profile contains several tabs depending on which Webex Events products are active in your Event.
This page shows all of the following basic information. Items marked with an asterisk only appear when the associated product is active.
App login email* - The email address the attendee used to log in to the Event App.
Registered email - The email address the attendee registered with.
Last seen* - The date and time of the attendee's last activity in the Event App.
Custom questions - Shows the answers to questions the attendee answered during the registration process. This information can come from Webex Events Registration or imported attendee data.
Groups - The exclusive groups and groups the attendee is part of.
Accounts - The social handles and accounts the attendee has added to their profile.
If Lead Retrieval is active, the 'Show QR code' button appears at the bottom of the 'Attendee information' section. If the attendee registered through Webex Events Registration, the 'View ticket' button also appears.
Edit basic attendee information, ticket, and groups
On an attendee's Overview tab, click the Settings (⋯) icon next to the 'Attendee information' heading to access their ticket or order, send their confirmation email, block or remove them, or export their information.
To edit the attendee's personal or account information, ticket, registration email, groups, accounts, custom questions, and external ID, click Edit.
You can also edit an attendee's group and exclusive group assignments by clicking the Edit button next to the 'Groups' heading.
Access an attendee's QR code and badge
At the bottom of the 'Attendee information' section on an attendee's Overview tab, two buttons appear when the right products are active in your Event:
Show QR code - If Lead Retrieval is active in your Event, click this button to view or download the attendee's unique QR code.
Show badge - If Onsite is active in your Event, click this button to view a preview of the attendee's badge. If the attendee is a virtual attendee, the 'Show badge' button doesn't appear in their profile.
Review an attendee's custom question answers
Below the 'Attendee information' section on an attendee's Overview tab, you can review any custom questions the attendee answered during registration or that were imported.
The Registration tab only appears if Webex Events Registration is active in your Event. This tab shows the attendee's ticket information, status, order ID, order and check-in timeline, and UTM data if applicable.
Click the View ticket button to open the PDF version of the attendee's ticket in a new browser tab. This button only appears if the attendee registered through Webex Events Registration.
This tab shows details about user interactions with the Event App and other attendees if the Event App is published in your Event. Search for something specific, or click the filter drop-down to narrow your search by certain kinds of activity:
Account activity - Shows when the attendee logged in to the Event App or updated their profile.
Connections - Shows the date and time the attendee sent or accepted connection requests and favorited people.
Event Activity - Shows information about the attendee's interactions with the Event App, including what features they clicked, when they joined or left the Event App, when they activated Webex Events Closed Captions and what language they chose, and much more.
Messages - Shows when the attendee joined conversations and the names of attendees they chatted with.
Insights - Shows the user's Insights rating.
Click the Export all button to download all the attendee's activity and examine it in your preferred spreadsheet program.
This tab shows all of the Sessions the attendee has added to their personal agenda in the Event App, or that were assigned to the attendee using the preset agenda feature.
Click Add Sessions to add more Sessions to their personal agenda, or click the Settings (⋯) icon next to a session to remove it from their personal agenda.
To export or remove sessions in bulk, check the box next to one or more sessions, click the three-dot icon, and select an option from the drop-down.
Read our Attendance Management and Preset Agendas Feature Guide to learn more about using preset agendas.
The Social posts tab only appears if the Event App is published in your Event. If you're using the Wall feature, this tab lets you review, remove, or export the attendee's Wall posts.
Click the Settings (⋯) icon to export or remove individual posts, or check the box next to one or more posts and click the three-dot icon to export or delete posts in bulk.
Click on a post to open the Post Details modal and find out who liked and commented on it. Click the Settings (⋯) icon to export or delete a post.
Now you know about all the ways you can access and manage attendee information in the Webex Events platform! Have a cookie. 🍪
Now, learn about how attendees engage with each other in our Attendee Networking with Webex Events article.
Pro tips! 😎
Users can update their profile fields and personal agenda, even if you pre-populate them. Users can't restore posts you removed. However, they can re-post the same content unless they're blocked.
If you're trying to find someone in the attendee list, search by their email address.
Want to know how many attendees your Event App has? Click the checkbox at the top of the Attendees page to find the total. This includes all attendees, whether they were uploaded, added manually, or they registered through Webex Events Registration.
Questions? Chat with us or email firstname.lastname@example.org