For speakers and producers using a computer, the Studio only works on Google Chrome or Microsoft Edge.

For speakers using a mobile device, Safari works best on iOS devices, and Chrome or Microsoft Edge work best on Android devices.

We recommend updating your browser to the latest version for the best experience.

No. Users may only listen to the stream via the Event App.

We recommend a wired ethernet connection for both speakers and viewers for the best experience. A strong WiFi signal can work well, too.

Presenters need a minimum of 10Mbps upload and download speed, and we recommend 25Mbps to ensure the best results.

Viewers need a minimum of 10Mbps upload and download speed to watch a stream. Viewers may still experience varying stream quality due to network latency, WiFi saturation, hardware limitations, and running multiple programs at once, to name a few.

Producers join the Studio by clicking the 'Launch Studio' button from the Live Stream or Session edit modal in the Webex Events platform. This link gives them access to all the tools in the Studio.

Speakers join using the 'Invite Speakers' link. Anyone with the link can join and no login of any kind is required.

You can have 13 people in the Studio and on screen at a time. Up to three of these can be producers (or "hosts") who join using the 'Launch Studio' button from the Webex Events platform. This total isn't affected when someone shares their screen, even though the screen share appears as if it were an additional speaker. If you have more than 13 people joining your stream, you may choose to have a "waiting room" in another meeting tool, or use another streaming tool with the Webex Events RTMP Player.

If there are already 13 people in the Studio and a 14th person tries to join, any producers in the Studio will get a notification that someone just tried to join and there was no space for them.

The speaker also gets a message notifying them that the Studio is full, and they can click the Retry button to try joining again.

If you want to admit a new presenter into the Studio, someone else must leave, or you can remove someone. To remove someone, simply click the three dots next to their video preview, and click Remove from Studio.

Follow the process in our article about managing teams to invite the person to the team managing your event in the Webex Events platform. After the speaker joins your team, they can edit the Session or Live Stream feature and click the 'Launch Studio' button so they can control all the back-end features of the stream.

Yes! You can click 'Go Live' multiple times in a single Studio to try it out. If attendees are already using the Event App, make a hidden test stream instead of using an official Agenda Session or Live Stream feature.

If you click 'Go Live' and then everyone leaves the Studio, the stream will end automatically after 5 minutes. If this happens, you can still click 'Go Live' again. 👍

There's no limit to how many live streams you can run at once. We recommend using Sessions when multiple streams happen at the same time or if you have a lot of live streams. You should also carefully coordinate speakers, moderators, and captioners.

Yes. Click the Settings (⚙️) icon in the right-side menu and set the 'Broadcast quality' field to either 1080p and 720p. The Studio's default streaming quality is 1080p. A lower broadcast quality can help ensure a consistent and inclusive experience for speakers and attendees alike across all devices, locations, and connection speeds.

With Webex Events Production Studio, no. With the Webex Events RTMP player, yes!

Yes! Simply click the Audience tab, then the Q&A tab or the Polling tab. Click an item to show it in the live stream.

Presenters in the Studio can't interact with stream chat unless they're viewing the stream as an attendee in the Event App.

You can only remove chat messages from a live stream by blocking the user who posted the message. We only recommend this under severe circumstances because it completely removes the attendee from your Event App and cancels their Registration order if they registered through Webex Events.

You can show a presentation by opening it on your computer and sharing your screen. We recommend opening the presentation in the Chrome browser using Google Slides. Share only the presentation tab and check the Share tab audio box before you click 'Share' if your presentation includes audio.

Import your presentation into Google Slides and double-check the formatting. Open the presentation in a separate browser tab from the Studio. In Google Slides, click the arrow next to 'Present' and select Presenter View.

When the Presenter View window opens, decrease the size of both browser windows so you can see both the Studio and your slides. When it's time to share your screen, share only the Google Slides browser tab, NOT your whole screen or the Presenter View window. Now, proceed through the presentation as you normally would. You can see your speaker notes and the elapsed time as you go!

Yes, if you use Webex Events Production Studio or the Webex Events RTMP player! Our robust Metrics and Video Analytics report downloads have all the click and view data you need. Read our Continuing Education Credits article if you need to review information to award these. We also provide a complete overview of the Video Analytics report in our Event App Metrics article.

Yes! Before a host or speaker joins the Studio, they're prompted to add their name and an optional tagline. The tagline field is great for pronouns, occupation, and more — up to 50 characters.

You can upload MP4, AVI, MPG, MPEG, or MOV files that are 8GB or less.

Not yet. 😉

Nope! Simply open the Media tab in any Studio and click the Add button to access all previously uploaded media from any other Studio in your Event!

No. Although it's possible to show a larger video by playing it on your computer and sharing your screen, the viewer experience with this method is often laggy.

As many as you want. 👍

Static banners are capped at 50 characters for the headline and 200 characters for the body. Ticker banners are capped at 1000 characters.

Yes! In addition to our own free Webex Events Closed Captions & Translations, we also support several third-party caption and translation providers.

Yes! However, each recording has a 12-hour limit. If your stream will run for longer than 12 hours, consider recording with a different platform through the RTMP player.

Automatic recording can't be turned off. If you're working with sponsors or speakers who are concerned about privacy, consider using the RTMP player with an alternative streaming service.

Recordings are usually available within several minutes of the stream ending, but processing time can vary depending on how long the live stream was.

After you click 'End Stream', a 'Recordings' button appears. Click the button, and in the modal that appears, the recording will show a 'Processing' status. When the recording is ready, a 'Download' button replaces the 'Processing' status.

You can also download recordings from Video Center in the Webex Events platform. In the Event navigation bar under Event App, click Video Center, then click Recordings. Locate the recording you want to download, click the Settings (⋯) icon next to it, then click Download.

Recordings download in MP4 format.

We don't currently delete recordings. Recordings remain available as long as you maintain you're Webex Events customer.

Our article about adding Session recordings to your Event App explains how.

No. Even though recordings from any Webex Events Production Studio are automatically added to the Video Center, closed captions aren't available for those recordings. To add captions to a Production Studio recording, download the recording, then re-upload it to the Video Center, making sure to activate Closed Captions in the upload modal. Learn more in our Video Center article.

Check these in order:

Ensure Safari has camera/mic access.