Once you've organized a couple events in the Webex Events Platform, it can be useful to hide your old Event Apps to prevent attendees from finding and accessing them. Perhaps you’ve cloned a new Event and want to make sure attendees don’t confuse the new Event App with the old one. Or, maybe you don’t want past event attendees to access the content after the event is over.

If you don't want attendees to find and access one of your old Event Apps, this article is for you! We've outlined best practices for hiding an old Event App from the Webex Events App search results and removing attendee access while protecting your valuable metrics.


Update Event App Privacy Settings

To hide an Event App, first update its Privacy Settings and remove it from search results. This prevents anyone from finding your old Event in the Webex Events App or your Branded App search results.

In the Event or Community you want to hide, click Event App (or 'Community' in a Community), click Basics, then click Privacy Settings. Choose the Event Code privacy setting, enter a code if there isn't one already, and check the Hide event from search results and require the code to find the event checkbox. ✅

Screenshot showing the steps just described.

Click Publish Changes to save.

Export attendee metrics from your old Event App 📈

Before blocking and removing attendees from your Event App, we recommend that you export your metrics from the Event App's 'Metrics' tab. After all, you don't want to lose all of the insightful attendee data!

In your Event or Community's navigation bar, click Event App (or 'Community' in a Community), click Metrics, click the Export Report button, then click each option from the drop-down to download your metrics reports.

Screenshot showing the steps just described.

Each report has a wealth of useful data about your event, including attendee engagement metrics. Refer to our Event App & Community Metrics article to learn how to download reports and review the data captured in each report.

Block or remove active and inactive users from your old event ❌

Now that you’ve exported your old Event’s metrics and put the exported reports in a safe place, you’re ready to visit the 'Users & Groups' page and block and remove users from your old Event App. First, you'll block active users who attended your event. Then, you'll remove inactive users who were invited to your event and never joined the Event App.

😎 Pro tip! If you want to keep a record of your old Event App's users, export a file with all your attendees in it before blocking and removing users. Refer to our Export and Import Feature Content article to learn more.

⭐️ Keep in mind, users will only be blocked/removed from the old Event, not all of your Events.

In your Event or Community's navigation bar, click Users & Groups, then select Active from the 'All Users' drop-down. This narrows the list down to attendees who logged in to your Event App. Check the box next to the User heading to select all your active users, then click the three dot icon next to the search bar, and select Block.

Two screenshots showing the steps just described.

Now, repeat the steps above, this time selecting Not Active from the 'All Users' drop-down and clicking Remove instead of 'Block'.

Now that you've hidden your old Event, you're free to focus on promoting your new one! Read our Best Practices for Launching and Promoting Your App article for next steps.

Questions? Chat Us or Email support@socio.events

Did this answer your question?