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Hiding an Old Event App
Hiding an Old Event App

Our recommendations for removing attendee/user access to an old Event App

Emily van der Harten avatar
Written by Emily van der Harten
Updated this week

Once you've organized a couple events in the Webex Events platform, you may decide to hide your old Event Apps to prevent attendees from finding and accessing them. Perhaps you’ve cloned a new Event and want to make sure attendees don’t confuse the new Event App with the old one. Or, maybe you don’t want past event attendees to access the content after the event is over.

If you don't want attendees to find and access one of your old Event Apps, this article is for you! We've outlined best practices for hiding an old Event App from the Webex Events App search results and removing attendee access while protecting your valuable metrics.

1. Update Event App Privacy Settings

To hide an Event App, first update its Privacy Settings and remove it from search results. This prevents anyone from finding your old Event in the Webex Events App or your Branded App search results.

  1. In the navigation bar of the Event you want to hide, click Event App.

  2. Click Basics.

  3. On the Basics page, click Privacy Settings.

  4. Choose the Event Code privacy setting.

  5. Enter a code if there isn't one already.

  6. Check the Hide event from search results and require the code to find the event checkbox. ✅

  7. Click Publish Changes to save.

The steps just described.

2. Export attendee metrics from your old Event App 📈

Before blocking and removing attendees from your Event App, we recommend that you export your metrics from the Event App's 'Metrics' tab. After all, you don't want to lose all of the insightful attendee data!

  1. In the navigation bar of your old Event or Community, click Event App.

  2. Click Metrics to open the Metrics page.

  3. Click the Export Report button, then click each option from the drop-down to download your metrics reports.

The process just described.

Each report has a wealth of useful data about your Eevent, including attendee engagement metrics. Read our Event App and Community Metrics article to learn how to download reports and review the data captured in each report.

3. Block or remove active and inactive users from your old event ❌

Now that you’ve exported the metrics from your old Event, you’re ready to visit the 'Attendees' page to block and remove users from your old Event App. First, you'll block active users who attended your event. Then, you'll remove inactive users who were invited to your event and never joined the Event App. Users will only be blocked/removed from the old Event, not all of your Events.

💡 Keep in mind, if you want to keep a record of your old Event App users, export a file with all your attendees in it before blocking and removing users. Read our article about importing and exporting data to learn more.

  1. In the navigation bar of your old Event, click Attendees to open the 'Attendees' page.

  2. Select Active from the 'All Attendees' drop-down. This narrows the list down to attendees who logged in to your Event App.

  3. Check the box next to the Attendee name heading to select all your active users.

  4. Click the three dot icon next to the search bar.

  5. Select Block from the drop-down menu.

    The steps just described.

  6. Now repeat steps 2-5, this time selecting Not Active from the 'All Users' drop-down and clicking Remove instead of 'Block'.

Now that you've hidden your old Event, you can focus on promoting your new one! Read our Best Practices for Launching and Promoting Your App article for next steps.


Questions? Chat Us or Email support@socio.events

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