Have you paid for advertising from sites like Facebook or Twitter and you want to gain insight into Return on Investment (ROI)? Want to know where people who accessed your Webex Events Registration page or Lead Retrieval exhibitor purchase form clicked from? Urchin Tracking Module (UTM) parameters can help!
Want to get more granular insight into Registration page traffic and registrant behavior, including dropped registrations? Integrate third-party analytics tools like Google Analytics into Registration to gain insight into this information and fine-tune the registration process and your promotion strategies.
This article explains:
What UTM parameters are
How to add UTMs to your Lead Retrieval Purchase Form URL, Registration page URL, and Widgets
How to access UTM data in Webex Events
How to add page tracking IDs to Registration for third-party analytics tools like GA4
What are UTM parameters?
Let's say you want to publish your registration page URL on your website, both in the site's header and footer. You also have an ad campaign on Facebook where you'll publish the link, and you plan to post the link on your organization's page. The registration page only has one link, so how can you find out which efforts are driving the most traffic? UTM parameters!
UTM parameters are five simple snippets of code that you add (or "append") to the end of a URL. This lets you create different versions of the same URL to help you identify the success of different advertising efforts. Many modern analytics tools like GA4 can capture UTM data to make analyzing traffic easier.
How do UTM parameters work?
First, you identify all the different sites and areas within sites where you want to publish a link. After you identify where the link will be published, you append a unique set of UTM parameters to the URL for each place. Let's explore each parameter and some sample values:
utm_campaign helps track different unique marketing efforts, such as earlybird promotions and partner campaigns. Example:
utm_medium identifies the general type of channel the registrant clicked from to get to the registration page or purchase form, like email, social media, or websites. Example:
utm_source identifies exactly which site a person was on when they clicked your URL. The source elaborates on the medium, so if the medium is "social_media", the source identifies which social media site. For a link you're publishing to a Facebook ad, this parameter might appear like this in a URL:
utm_content identifies which specific ad type or part of a page the person clicked. For example, if you added links to your site's header and footer, this parameter helps you understand which link performed better. Example:
utm_term helps you track the success of paid keywords through a service like Google AdWords. This helps you refine your paid keywords to drive more traffic to your page for less money. Here's how you'd append this parameter if you paid to show an ad when people search "chicago events":
When you review UTM data in your analytics software, it's easy to answer questions like:
Which campaigns were most successful?
Which sites drove the most completed registrations?
Were my paid ads and keywords worth the investment?
What can I do differently when promoting my next event?
Now that you know what UTM parameters are and how they work, it's time to start using them with your Webex Events Registration URL, Lead Retrieval exhibitor purchase form URL, and widgets.
Activate UTM parameters in Webex Events
Activating UTM parameters lets the Webex Events platform store UTM values and provide you with that sweet, sweet UTM data. 🥧
In your Event or Community navigation bar under ‘Registration’, click Promote, then click Marketing.
Click the toggle next to a UTM parameter to activate it.
Click Save Changes. Webex Events will now capture UTM data!
Lead Retrieval purchase forms
You don't need to activate UTM parameters for Lead Retrieval purchase forms. Keep reading. 😉
Append the URLs
Now that UTM is activated in your Event, it's time to append the Lead Retrieval URL, Registration URL, or widget codes. Keep this information in mind as you work:
Some ad providers may have specific requirements for formatting UTMs. For example, here are Facebook's instructions on configuring UTM parameters for ad campaigns.
Google's campaign URL builder is a handy tool to quickly append UTM data, even if you're not using paid search.
If you're not using a UTM builder, follow these basic guidelines:
Add a question mark (?) after the base URL before adding your first UTM parameter
Add an ampersand (&) between each parameter
Use underscores (_) instead of spaces
Append a Registration page URL or Lead Retrieval exhibitor purchase form URL
The process for appending a Registration URL and an exhibitor purchase form URL is identical:
Copy the URL from the Webex Events platform
Registration page URL - After you publish Registration, the Registration page link appears below the page title when editing nearly any aspect of your Registration.
Exhibitor purchase form URL - In your Event or Community navigation bar under 'Lead Retrieval', click Purchase Form. Configure the form as described in our article about Lead Retrieval exhibitor purchase forms, then copy the URL from the bottom of the page.
Paste the URL into your URL builder or a text editor
Append the UTM parameters
Paste the appended URLs
Here's an example of the base Registration page URL without UTM parameters:
This is how the URL might appear after adding three UTM parameters to a link in a marketing campaign email:
Append a Registration widget code
If you're using either of the Registration widgets, you must update the href URL within the widget to track UTM parameters.
After you publish Registration, click Registration, click Promote, then click Widgets
Copy the URL insite the quotation marks after
Paste the URL into your URL builder or a text editor
Append the UTM parameters
Paste the appended URL back into the widget code before publishing
Here's an example of the first part of a button-type widget code without UTM parameters:
This is how it might appear after adding four UTM parameters for a button on a sponsor's website:
Review and export UTM data (Registration)
When an attendee clicks a link with UTM data appended and completes a purchase, the data appears in their attendee profile.
Go to the Attendees page and click on an attendee
Click the attendee's Registration tab
All captured UTM data listed on the right side of the page
Both the Attendees and Orders exports show captured UTM data for any UTM parameters you've activated.
On the Registration Metrics page, click the Export Report button and select the Attendee Report and Orders Report to download them.
Refer to our article about Event Registration metrics for more details about exporting these reports and an overview of the data included in each one.
Review and export UTM data (Lead Retrieval)
Simply export one or more exhibitors to examine the UTM data. For more details, refer to our Lead Retrieval Exhibitor Purchase Forms article.
Registration page tracking
If you use Google Analytics (GA4), Meta Pixel, LinkedIn Insight Tag, or Google Tag Manager, consider integrating these analytics tools with Webex Events Registration to track registration page data points like unique page views, average duration spent on the website, dropped registrations, and more.
Activate page tracking and add the page tracking ID
Copy your analytics tool's ID. If you're not sure where to find the ID, these instructions from each provider will help:
Google Analytics (GA4) Measurement ID - GA4 Measurement ID
Meta Pixel ID - Get your Pixel ID from Facebook
LinkedIn Insight Tag Partner ID - Access the partner ID for your LinkedIn Insight Tag
Google Tag Manager Container ID - Set Up and Install Tag Manager
In your Event or Community navigation bar under ‘Registration’, click Promote, then click Marketing
In the 'Page tracking' section, activate the toggle next to the web analytics tool you're using and paste in the ID.
Click Save Changes.
Now Webex Events will send registration page traffic data to your integrated analytics tool so you can gain greater insight into registration page traffic and user behavior. To examine this data, review the metrics on the analytics provider's website.
Now you know how to use UTM parameters in Webex Events Registration and Lead Retrieval Purchase Forms, and how to set up Registration page tracking. Did you know that Webex Events can also pass data to external websites? Read all about it in our article about the Pass Data to URL feature!
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