The Lead Retrieval by Webex Events mobile app empowers your in-person exhibitors to rapidly capture leads with enriched data, qualify them, export to their CRM, and build ROI — all by scanning attendees' QR codes. Exhibitors can use a phone or tablet to quickly scan leads without renting any hardware! The app can scan the QR code on an attendee’s printed badge or their personal QR code in the Webex Events App.

Decorative image showing two screenshots from the Lead Retrieval app.

There are two ways to give exhibitors access to Lead Retrieval. You can purchase Lead Retrieval licenses in bulk and then add and invite exhibitors one by one, or you can skip bulk license purchasing and set up an exhibitor purchase form so exhibitors can buy their own licenses instead.

This article explains how to configure the purchase form and shows how the form appears to exhibitors. For details on adding licenses and inviting exhibitors manually, refer to our Getting Started with Lead Retrieval article.


Configure the purchase form

In your Event or Community navigation bar under 'Lead Retrieval', click Purchase Form. This takes you to the purchase form setup page.

Screenshot of the steps just described.

On the Purchase Form setup page, configure the following information:

Screenshot of the Lead Retrieval Purchase Form setup page.

1. Set the license price

First, enter an amount in the License Price field. This is how much the exhibitor will pay, minus the fee Stripe charges for the payment transaction. How much you charge depends on you. Simply ensure the amount is above the specified minimum.

⭐️ Keep in mind, when you use the purchase form, a percentage of the revenue from each license purchased is paid to your connected Stripe account and the Webex Events Stripe account. The exhibitor pays the Stripe fee and the License Price at checkout. Reach out to your Webex Events contact or our support team for details.

2. Connect a feature to the purchase form

In the 'Feature' field, select a Sponsors or Exhibitors feature in your Event App to pull profiles from. If you haven't added a Sponsors or Exhibitors feature to your Event App yet, refer to our Sponsors and Exhibitors feature guide for instructions.

3. Let purchasers create new exhibitors

Next, choose whether people using the form can add new exhibitor profiles to the Event App. New profiles created through the form are added to the Sponsors or Exhibitors feature you select. This saves you from having to enter all your exhibitors into the Event App beforehand. You'll still want to fill out exhibitor profiles with images, descriptions, and any other details, however.

⭐ Keep in mind, exhibitors who purchase Lead Retrieval don't have to appear in the Event App if you don't want them to. For example, you may have a lower sponsorship tier that includes use of the Lead Retrieval app and not a profile in the app. You can create a hidden category and then add exhibitors to it to hide them from attendees.

4. Connect with Stripe

Finally, click the Connect with Stripe button and follow the onscreen prompts to link your Stripe account so you can receive payment for each license purchase.

⭐️ Keep in mind, to deactivate the exhibitor purchase form, simply disconnect your Stripe account.

5. Publish the purchase form

Once Stripe is connected, click Publish Changes to save your work and populate the purchase form link.

Copy and share the purchase form link

Now that you're done configuring the form, it's time for exhibitors to start purchasing Lead Retrieval! 🎊 Click the Copy Link button, and then share it with your exhibitors through any medium you'd like.

Screenshot of the Purchase form link area.

UTM Parameters

If you'd like to track how exhibitors are accessing the purchase form link using UTM parameters, you can! Simply append the purchase form link with the UTM parameters using a URL builder before you send it out to exhibitors.

After exhibitors have purchased licenses, head over to the Exhibitors tab and export one or more exhibitors to view UTM data. To export data for a single exhibitor, click the Settings (⚙️) icon next to the exhibitor and click Export.

Screenshot showing the steps just described.

To export data for all exhibitors, check the Name column heading box to select all, click the three-dot icon next to the search field, and click Export.

Screenshot showing the steps just described.

In the export file, the Lead Retrieval Exhibitors sheet shows the UTM parameters.

The exhibitor experience

When an exhibitor clicks on the purchase form link, the Lead Retrieval Purchase Form Welcome page opens. The learn more link leads to the Getting Started with Lead Retrieval article from our Lead Retrieval knowledge base, and the 'Click here to purchase!' button leads to the form.

Screenshot purchase form Welcome page.

The form

The first step in the form asks the exhibitor to select their company from the existing list. If you chose to let exhibitors create new profiles in the form, they can check the 'My Organization isn't listed' box to enter a new one. They must then enter their information or the information of first admin for the Organization. If they'd like to add more admins, they can simply click 'Add Another Admin'.

Screenshot of the Exhibitor Info page of the Lead Retrieval purchase form.

On the Payment step, the Order Summary shows the total for the purchase, including the License, Service Fee (Stripe fee), and total. The purchaser can copy an Admin's name and email into the payment field or enter other billing information.

Screenshot of the Payment Details page of the Lead Retrieval purchase form.

After clicking 'Place Order', a confirmation page appears that includes the Receipt Number, a summary of the email(s) to which instructions were sent, a link to the Getting Started with Lead Retrieval article, which shows them how to start using Lead Retrieval and links to download the app from Apple and Google.

Screenshot of the Confirmation page after submitting payment.

The emails

After submitting the purchase form, exhibitors and booth staff receive a Lead Retrieval invitation email, which has much of the same information as our Getting Started with Lead Retrieval article for exhibitors. It includes instructions for downloading the Lead Retrieval app and creating an account, finding an Event App or Community, inviting additional Booth Staff, and using the Lead Retrieval App.

Screenshot of the Lead Retrieval Invitation email for Exhibitors and Booth Staff.

If the person who purchased lead retrieval isn't an admin, they'll receive a separate email with a button to download the receipt for the purchase.

Screenshot of the receipt email.


The Webex Events Platform doesn't include a built-in refund option for Lead Retrieval purchases. If you need to refund an order, simply log in to your Stripe account and issue the refund there. Refer to Stripe's Refunding and canceling orders guide for instructions.

That's all you need to know about setting up and using the Lead Retrieval purchase form! Now check out our article about sponsors and exhibitors to learn how to fill in exhibitor profiles in your Event App. You can also browse our Lead Retrieval knowledge base to see more about the exhibitor experience.

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