As a moderator using the Webex Events Platform, it may be your job to remove reported content, manage Q&A and polls, oversee Video Rooms, or even block people from the Event App. The first section of this article helps event organizers coordinate moderator staff and create Webex Events accounts for them, and the rest provides access and moderation instructions for moderators.
⭐️ Keep in mind, although this article refers mostly to the Event App, the instructions apply to Communities, too!
As an event organizer, you need to set your moderators up for success so they can work confidently and independently on event day. If event staff or volunteers are working only as moderators, you need to create a Platform account and an attendee profile for each person in the Webex Events Platform. Even if someone is only moderating Video Rooms or session chats, it's a good idea to give them a Platform login so they can block users if necessary.
First, invite each of your moderators to the same Team your Event App is associated with. Follow these instructions to invite them.
Next, add a new attendee user profile for each moderator so they can also access your Event App. Our Attendees Feature Guide shows you how to add a new user.
Once you've created moderator accounts, share any special guidelines for the event with your moderators and provide instructions on how to fill out their attendee profiles. For example, you may want them to keep their personal information to a minimum, or ask everyone to include (Moderator) after their name.
Make sure each moderator knows when they need to log in and exactly where they need to "be" in the Event App. Note feature names and feature item names. If you renamed any features, let the moderators know which ones so they can use this guide effectively. Communicate rules and preferences around dealing with inconsiderate or aggressive behavior so there's no guessing on event day.
Depending on the size and complexity of your event, it may be useful to handle moderator scheduling in an online spreadsheet so everyone can follow a link to quickly and easily review all the details.
Finally, send your moderators and link to this article! 🔗
🗺️ Moderator instructions
⭐ Keep in mind, moderation is much easier when using a laptop or desktop computer.
Log in to the Webex Events Platform
To start moderating, log in to platform.socio.events. If you're not an event organizer, you've likely received an email invitation to join the event organizer's team in the platform. In this case, locate the email invitation the organizer sent you and accept the team invitation. If you don't have an invitation yet, please reach out to the organizer.
Once you've logged in to the Webex Events Platform, click on the Event on the My Events page (or 'My Communities' if you're moderating a Community).
Log in to the web version of the Event App
If you're moderating the Video Rooms feature or session chat, you need to log in to the event's Web App as an attendee. It's a good idea to keep the Webex Events Platform and the Web App open in different tabs as you moderate.
Once you're logged in to the Webex Events Platform, and you've selected the Event you're moderating as described earlier, click Event App in the navigation bar, then click Web App. Find the 'Shareable Link' field and click the button next to 'Copy' to open the web version of the Event App in a new browser tab. Log in using the email address with which the organizer added you to the event. If you have any trouble, ask the event organizer for help.
Once you're logged in to the web version, click the user profile icon in the bottom-left corner of the screen and select the Me option to configure your profile. Follow any instructions the organizer may have given on how to set up your attendee profile.
Congratulations. You're ready to start moderating! 🎉
🖼 Wall moderation
Attendees can post text and images to the Wall and comment on others' posts. If someone posts something offensive, other users can report their posts. You can view and respond to reported posts from the Wall page of the Webex Events Platform.
In the navigation bar, click Features, then click Wall. The feature's position in the list and its name may differ depending on how the Event App is set up.
There are two tabs on the Wall page — Posts, and Reported Posts. The views and actions you can take on these tabs are identical, except the Reported Posts tab shows only posts that attendees reported for offensive content.
Each Wall post is listed along with the user who posted it, the time they posted it, and the number of likes, comments, and reports. Click the Settings (⚙️) icon next to a post to delete or export it.
You can also multi-select posts and then click the three-dot icon next to the Search field to delete or export them in bulk.
Click on a post to view who liked and reported it and to delete individual comments on the post. In the Post Details modal, you can also click the Settings (⚙️) icon to delete the post.
If you identify someone as a repeat offender, you may need to block them from the Event App.
Now you know how to moderate Wall posts and comments!
🙋♂️ Q&A moderation
Q&A can be part of individual Agenda sessions or Live Stream features, or Q&A can exist as a stand-alone feature. Regardless of how Q&A is set up, you can access every Q&A from a single page.
In the Event or Community navigation bar under ‘Event App’ (or 'Community' in a Community), click Q&A and Polling, then click on the name of the Q&A you're moderating.
If the Q&A is supposed to go live at a specific time, make sure the 'Enable Q&A' toggle is set to 'No' until the right time.
When the questions start coming in, the 'Moderation' panel shows all the questions waiting for approval. Click the Settings (⚙️) icon, and then click either Approve or Dismiss. After you approve a question, it moves to the 'Live' panel, and attendees can view it in the Event App.
Click the Archive tab in the top right corner of the moderation page to view and restore questions you dismissed.
⭐ Keep in mind, you may be required to read or send the questions to speakers at appropriate times if the Q&A is part of a live session. Work with your event organizer to determine how to handle this.
After a question is answered, click the Settings (⚙️) icon next the the question in the 'Live' panel and click Mark as Answered. Click Hide Question to archive it without marking it as Answered or Dismissed.
When the Q&A session closes, go back to the Q&A tab to select the next Q&A.
Now you know how to moderate Q&A!
📊 Polling moderation
Polls don't require active moderation, though you may need to turn polls on or off for specific sessions or live streams — even if polls are scheduled to go live at specific times. Here's how:
In the Event or Community navigation bar under ‘Event App’ (or 'Community' in a Community), click Q&A and Polling, then click the Polling tab in the top right corner of the page.
All of the polls appear in a list on this page. When it's time to activate or deactivate a poll, click the Settings (⚙️) icon next to the poll title and select the option you need. Pay close attention to the 'Linked To' column to make sure you're managing polls for the right session.
You can also multi-select polls and click the three-dot icon next to the search field to activate or deactivate them.
The person who created the polls may have scheduled some to appear automatically at a specific time. If a poll is scheduled, the Status column says 'Scheduled', and you won't need to manually activate it unless it needs to appear before its scheduled time.
Now you know how to activate and deactivate polls!
💻 Video Room moderation
Since you'll interact directly with video room participants, there are more considerations than simply knowing how to block people. That's why we have an article dedicated to tips and instructions — Video Room Moderation Instructions.
💬 Chat moderation
Moderating chat simply involves using the web version of the Event App to watch and respond to attendee chats in Agenda sessions, live streams, sponsor profiles, or exhibitor profiles. Refer to the instructions you received from the event organizer to find out which chats you'll moderate.
In the web version of the Event App, the Chat tab always appears in the side panel on the right side of the screen. Simply click in the text entry field, type a message, and click Send to post a chat of your own.
If someone is being offensive in the chat, you may need to block them from the Event App.
Now you know how to view and respond to chats!
❌ Blocking and unblocking users
If a user is spamming or being disrespectful, you may need to block them. Blocking someone removes all their posts, comments, and chats from the entire Event App. You can unblock someone after blocking them, though this won't restore their posts, comments, or metrics.
⭐ Keep in mind, you generally won't block someone unless the organizer or senior event staff has asked you to block someone, or outlined specific blocking conditions beforehand.
How to block or unblock someone
In the Event or Community navigation bar under ‘Event App’ (or 'Community' in a Community), click Users & Groups. Use search to locate the user, then click the Settings (⚙️) icon next to their name to block them. You can unblock previously blocked users this way, too.
Now you know how to moderate a Webex Event App or Community! 🏆 If you're moderating a video room, read our Video Room Moderation Instructions next!
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