As a moderator using the Webex Events platform, it may be your job to remove reported content, manage Q&A and polls, supervise Video Rooms, or even block people from the Event App. The first section of this article helps event organizers coordinate moderator staff and create Webex Events accounts for them, and the rest provides access and moderation instructions for moderators.
As an event organizer, you need to prepare your moderators so they can work confidently and independently on event day.
If event staff or volunteers are working only as moderators, create a platform account and an attendee profile for each person in the Webex Events platform. Add each event staff member and volunteer who will be moderating the Event App to your team in the Webex Events platform. Even if someone is only moderating Video Rooms or Session chats, give them a platform login so they can block users if necessary.
After you've created moderator accounts, send your moderators any special guidelines for the event.
Show how to fill out their attendee profiles. For example, you may want them to keep their personal information to a minimum, or ask everyone to include (Moderator) after their name.
Make sure each moderator knows when they need to log in and exactly what parts of the Event App they're responsible for. Note feature names and feature item names. If you renamed any features, tell the moderators which ones so they can use this guide effectively.
Communicate rules and preferences around dealing with inconsiderate or aggressive behavior, so there's no guessing on event day.
Depending on the event's size and complexity, consider handling moderator scheduling in an online spreadsheet so everyone can follow a link to quickly and easily review all the details.
Finally, send your moderators a link to the 'Moderator instructions' section of this article! 🔗
🗺️ Moderator instructions
In these instructions, we refer to the "Webex Events platform" and the "Web App". To help you understand which is which, here are two screenshots.
Webex Events platform:
1. Log in to the Webex Events platform
To start moderating, log in to platform.socio.events. If you're not an event organizer, locate the email invitation the organizer sent you and accept the invitation to join the team on the platform. If you don't have an invitation yet, reach out to the organizer.
Once you've logged in to the Webex Events platform, click on the Event on the 'My Events' page.
2. Log in to the Web App
If you're moderating the Video Rooms feature or a Session or Live Stream chat, you need to log in to the Event's Web App as an attendee. It's a good idea to keep the Webex Events platform and the Web App open in different tabs as you moderate.
After clicking on the Event, click Event App in the navigation bar.
Click Web App to open the 'Web App Settings' page.
Click the open icon next to the 'Copy' button to open the Web App in a new browser tab.
Log in to the Web App using the email address the organizer used to add you to the Event. If you have any trouble, ask the event organizer for help.
After you log in, click the user profile image in the bottom-left corner of the screen and select the Me option to configure your profile.
Follow any instructions the organizer has provided when setting up your attendee profile.
Congratulations. You're ready to start moderating! 🎉
🖼 Wall moderation (Webex Events platform)
Attendees can post text and images to the Wall and comment on others' posts. If someone posts something offensive, other users can report their posts.
Review and respond to reported posts from the Wall feature page in the Webex Events platform. Click Features in the Event navigation bar, then click Wall.
There are two tabs on the Wall page — Posts, and Reported Posts. The views and actions you can take on these tabs are identical, except the Reported Posts tab shows only posts that attendees reported for offensive content.
Each Wall post is listed along with the user who posted it, the time they posted it, and the number of likes, comments, and reports.
Click the Settings (⋯) icon next to a post to delete or export it.
Multi-select posts and then click the three-dot (⋯) icon next to the Search field to delete or export them in bulk.
Click on a post to review who liked and reported it and to delete individual comments on the post. In the Post Details modal, click the Settings (⋯) icon to delete or export the post.
If you identify someone as a repeat offender, you may need to block them from the Event App.
Now you know how to moderate Wall posts and comments!
🙋♂️ Q&A moderation (Webex Events platform)
Q&A can be part of individual Agenda Sessions or Live Stream features, or Q&A can exist as a stand-alone feature. Regardless of how Q&A is set up, you can access every Q&A from a single page in the Webex Events platform.
In the Event navigation bar under ‘Event App’, click Q&A and Polling.
Click on the name of the Q&A you're moderating.
If the Q&A is supposed to go live at a specific time, make sure the 'Enable Q&A' toggle is deactivated until the right time.
When the questions start coming in, the 'Moderation' panel shows all the questions waiting for approval. Click the Settings (⋯) icon, then click either Approve or Dismiss. After you approve a question, it moves to the 'Live' panel, and it appears in the Event App.
Click the Archive tab in the top right corner of the moderation page to review and restore questions you dismissed.
After a question is answered, click the Settings (⋯) icon next to the question in the 'Live' panel and click Mark as Answered. Click Hide Question to archive it without marking it as 'Answered' or 'Dismissed'.
When the Q&A session closes, go back to the Q&A tab to select the next Q&A.
Now you know how to moderate Q&A!
📊 Polling moderation (Webex Events platform)
Polls don't require active moderation, though you may need to turn polls on or off for specific Sessions or live streams — even if polls are scheduled to go live at specific times. Here's how:
In the Event navigation bar under ‘Event App’, click Q&A and Polling.
Click the Polling tab. All of the polls appear in a list on this page.
When it's time to activate or deactivate a poll, click the Settings (⋯) icon next to the poll title and select the option you need. Pay close attention to the 'Linked To' column to make sure you're managing polls for the right session.
Select multiple polls and click the three-dot (⋯) icon next to the search field to activate or deactivate them.
The person who created the polls may have scheduled some to appear automatically at a specific time. If a poll is scheduled, the Status column says 'Scheduled', and you won't need to manually activate it unless it needs to appear before its scheduled time.
Now you know how to activate and deactivate polls!
💻 Video Room moderation (Web App)
Since you'll interact directly with video room participants, there are more considerations than simply knowing how to block people. That's why we have a separate article with Video Room Moderation Instructions.
💬 Chat moderation (Web App)
Moderating chat simply involves using the Web App to watch and respond to attendee chats in Agenda Sessions, live streams, sponsor profiles, speaker profiles, or exhibitor profiles. Refer to the instructions you received from the event organizer to find out which chats you'll moderate.
In the Web App, the Chat tab always appears in the panel on the right side of the screen. Simply click in the text entry field, type a message, and click Send to post a chat of your own.
Now you know how to review and respond to chats!
❌ Blocking and unblocking users (Webex Events platform)
If a user is spamming or being disrespectful, you may need to block them. Blocking someone removes all their posts, comments, chats, and metrics from the entire Event App. You can unblock someone after blocking them, though this won't restore their posts, comments, chats, or metrics.
How to block or unblock someone
In the Event navigation bar, click Attendees.
Use search to locate the user.
Click the Settings (⋯) icon next to their name.
To block them, select Block from the settings menu. To unblock a previously blocked user, select Unblock.
Now you know how to moderate a Webex Events App! 🏆 If you're moderating a video room, read our Video Room Moderation Instructions next!
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