After you've set up your Registration event in the Webex Events Platform, there are a variety of additional settings and enhancements you can configure to customize the registration experience. One of these is the option to let registrants pay offline with the Invoice and Check payment options. If you enable these, registrants can select them on the Payment step of registration.

Screenshot showing the Credit Card, Pay by invoice, and Pay by check options in a registration flow.

Let's take a look at how to configure and manage these offline payment options. 👀

Enable offline payments

Hover over the Settings tab, select Payments, then scroll down to the 'Additional Payment Options' section.

Screenshot showing the process just described.

Click the toggle next to one of the options to enable it. Once enabled, both options have three boxes that are checked by default:

  • Add optional instructions to the Confirmation email - Adds the text you enter in the field below to the confirmation email registrants get after checkout.

  • Send invoice to purchaser - Sends the invoice to the person who paid for the ticket(s).

  • Add optional instructions to the invoice - Adds the text you enter in the field below to the invoice that's attached to the confirmation email, which is sent when the registrant completes the registration process.

Lastly, you can enter an optional message of up to 200 characters in the text field. This is a great place to tell people where and how to send payment after they complete registration.

To see what the invoice will look like, click Preview PDF Invoice. When you're done, click Publish Changes.

That's all there is to it! Let's see how it looks to registrants.

Offline payments in practice

When registrants reach the Payments step of registration, they can choose Credit Card, Invoice, or Check (if enabled). The optional description text you entered in the previous step appears below each option. After registrants select either Invoice or Check and complete registration, they receive an automatic confirmation email with an invoice.

⭐️ Keep in mind, if you've added any custom confirmation messaging or call-to-action (CTA) buttons to the confirmation email via Event Registration Settings, that information also appears in the invoice and confirmation email. If your event has an Event Code and you include it in the custom confirmation message, unpaid attendees may enter your event before they pay the invoice.

Screenshot showing the Credit Card, Pay by invoice, and Pay by check options in a registration flow.

⭐ Keep in mind, there's no service fee or processing fee for invoice or check payments. The total amount due is always ticket price + tax.

On the Orders, Attendees, and Lite Check In pages of your registration event, registrants who selected invoice or check are listed with Not Paid as their Ticket Status.

Screenshot of two people on the Attendees page. Their Ticket Status is

Now let's take a look at marking people as paid. 👇

Mark an order as paid

When someone registers for your event using the invoice or check option, it's up to you to mark the payments as received once they pay you. 💸 Until an order is marked as paid, attendees won't receive an email containing their tickets, and they won't be added to a linked Event or Community.

To mark an order as paid, simply go to the Orders page and locate the order by browsing, filtering by Status, or searching for a name. Click the Settings (⚙️) icon next to the order and select Mark as Paid.

Screenshot of the process just described.

A confirmation modal will appear with a warning that the action can't be undone. Click Yes to finalize.

Screenshot of the Confirmation modal.

The registrant's status will now appear as Complete, and they'll be synced to any connected Event/Community. ✔️

Pro tips! 😎

  • You can refund check/invoice payments!

  • Want to easily send people email reminders to submit payment? You can use our emails feature to do that.

Now that you know all about offline payments, check out our article on managing orders to learn about refunds, cancelations, and more.

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