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Internet Best Practices

Recommended internet speed for attendees, speakers, and venues and what works offline

Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago

The world is connected like never before, and that makes events possible in exciting and more accessible ways — like hybrid events! Good internet connectivity ensures a smooth and inclusive experience for your remote attendees and speakers, so it's important to tell folks what internet speed they'll need.

This article outlines the Webex Events App minimum and recommended network requirements for attendees, speakers, and venues. It also includes information about how Webex Events products work offline.

💡 Keep in mind, to help attendees and speakers plan accordingly, consider copying the minimum and recommended speed information and pasting it into your pre-event communications.

📡 Remote attendee internet

The most internet-intensive aspect of any event is live streaming, video messaging, and Video Rooms. For attendees, we recommend:

  • Minimum - 5 Mbps upload and download

  • Recommended - 10 Mbps upload and download

🎤 Remote speaker internet

If you're using Webex Events Production Studio in your Event App, remote speakers should have the following internet speed available on the device they'll be streaming from:

  • Minimum - 10 Mbps upload and download

  • Recommended - 25 Mbps upload and download

🏨 On-site internet

Many event venues provide internet connectivity, though you may have to arrange connectivity some other way. There are two separate considerations for on-site venues — attendee internet access and AV internet access.

Webex Events Onsite

Webex Events Onsite Check In and Badge Printing requires an internet connection to set up your check in iPads and any time you need to refresh attendee data.

  • Minimum: 5 Mbps upload and download

💡 Keep in mind, the routers included in the Webex Events Onsite kit are equipped with a 4G SIM card, so you don't have to arrange venue internet for Onsite check-in operation.

Attendees

On-site attendees use the app to send messages, play the Game, post to the social Wall, and more. Attendees often search for WiFi to avoid using their cellular data cap. In general, we recommend the following for attendee WiFi:

  • Minimum - 5 Mbps upload and download per 100 participants

  • Recommended - 10 Mbps upload and download per 100 participants

AV streaming

If you're working with an AV company to produce video at your hybrid event, they may provide their own internet solution, and each one may have a specific speed requirement. Work with your AV company to determine their needs.

If your AV company is simply providing production hardware and services, and streaming will be through Webex Events Production Studio, refer to the remote speaker guidelines previously mentioned.

If you haven't contracted an AV company yet, and you're ready to select a venue, ask the venue about their internet capabilities and pricing before you sign the contract. The following recommendations are based on customer feedback. Your exact needs may be lower or higher depending on the size of your event and the AV company you choose:

  • Minimum - 25 Mbps upload and download

  • Recommended - 50 Mbps upload and download

Webex Events offline functionality

Event App

If internet connectivity is unavailable, the Web App won't work for attendees. If attendees had previously logged into the Event App in the Webex Events Mobile App, many features will still work in a degraded state.

Anything that relies on an internet connection, such as an external link, an embedded video on a Sponsor profile, or a downloadable PDF won't be available. Most text aspects of the Event App such as session information and speaker and sponsor profiles will still be readable if attendees need information. Fully online or user interaction elements such as live streams, the Game feature, and the Wall feature won't work, and some images may not load.

Lead Retrieval

We designed the Lead Retrieval app to work online or offline, so exhibitors can always collect leads. The only aspect of Lead Retrieval that won't work is syncing. Since leads collected or edited by one team member can't sync to others, individual team members won't notice changes until internet connectivity is restored. Once connectivity comes back, everything will sync up. 👍

Onsite

The routers that come in your Onsite rental kit have a SIM card installed for easy connectivity. If the routers can't pick up a cell signal, you can still print badges without interruption! However, until you restore internet connectivity, you can't refresh attendee data on iPads. This means that any changes you make to attendee data in the Webex Events platform won't be reflected on badges.

Now that you know about internet speed requirements, read our allowlist article so you can set your attendees up for success when joining your Event App.

Questions? Chat Us or Email support@socio.events

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