The world is connected like never before, and that makes events possible in new and exciting ways - like hybrid events! Good internet connectivity ensures a smooth and inclusive experience for your remote attendees and speakers, so it's important to let them know what they'll need in terms of internet speed.
This article outlines the minimum and recommended network requirements for the Socio Event App for attendees, speakers, and venues. You'll also find information on how Socio's products work offline.
⭐️ Keep in mind, you should consider copying the minimum and/or recommended speed information and pasting it into communications with your attendees and speakers so they can plan accordingly.
📡 Remote attendee internet
The most internet-intensive aspect of any event is live streaming and video messaging/Video Rooms. Any other aspect of your Socio Event will work just fine with the minimums for these. We recommend:
Minimum: 5 Mbps upload and download
Recommended: 10 Mbps upload and download
🎤 Remote speaker internet
If you're using Socio Streaming in your event, remote speakers should have the following internet speed available on the device from which they'll be streaming:
Minimum: 10 Mbps upload and download
Recommended: 25 Mbps
🏨 On-site internet
Many event venues provide internet connectivity, but there's a chance you may have to arrange connectivity some other way. There are two separate considerations for on-site venues - attendee internet access, and AV internet access.
On-site attendees aren't likely to watch live streams, but they'll still be using the app for things like messaging, the Game, posting to the social Wall, and more. Your attendees may simply use their phone internet connectivity, but people may have data caps and will be looking for WiFi.
In general, we recommend the following for attendee internet:
Minimum: 5 Mbps upload and download per 100 participants
Recommended: 10 Mbps upload and download per 100 participants
If you're working with an AV company to produce video at your hybrid event, they may provide their own internet solution, and each one may have a specific speed requirement. Work with your AV company to determine their needs.
If your AV company is simply providing production hardware and services, but streaming will be through Socio Streaming by Restream, refer to the guidelines above.
If you haven't contracted an AV company yet, but you're ready to select a venue, ask the venue about their internet capabilities and pricing before you sign the contract. The recommendations below are based on customer feedback, but they aren't a catch-all. Your exact needs may be lower or higher depending on the size of your event and the AV company you choose:
Minimum: 25 Mbps upload and download
Recommended: 50 Mbps upload and download
Socio offline functionality
Event App/Mobile App
If internet connectivity goes down or becomes unavailable, the Web App will not work for attendees. Many of Socio's features will still work on Mobile, but in a degraded state.
Anything that relies on an internet connection, such as an external link, an embedded video on a Sponsor profile, or a PDF a user might want to download won't be available. Most text aspects of the event such as Agenda information, speaker and sponsor profiles, and the Overview will still be visible if attendees need information. Fully online or user interaction elements such as live streams, the Game feature, and the Wall feature will not work, and some images may not load.
We designed the Lead Retrieval app to keep working online or offline, so you can keep collecting leads until the internet comes back. The only aspect of Lead Retrieval that won't work is syncing. Since leads collected or edited by one team member can't sync to the others, individual team members won't see changes until internet connectivity is restored. Once connectivity comes back, everything will sync up. 👍
Questions? Chat Us or Email [email protected]