We know it's important to gather attendee reactions so you can improve your event year after year. One of the options we offer is the Attendee Insights option! After Web App users complete one of a set of actions, a prompt automatically appears asking them to rate their experience.

The Attendee Insights option is available for any event type with the Web App enabled. By default, the Attendee Insights pop-up is enabled.

How it works

Screenshot of the Attendee Insights pop-up.

Web App users will see the pop-up after they complete one of a set of actions in the event. Actions that trigger the feedback pop-up include:

  • Joining 2 sessions

  • Posting to the wall

  • Rating 1 session, speaker, etc.

  • Marking 2 other attendees as favorites

  • Answering 2 Polls

  • Completing 2 Game Challenges

  • Posting 2 Chat messages in a session, stream, etc.

Attendees can choose from 5 different responses and leave a comment with their feedback. Responses are Love, Like, Neutral, Dislike, and Hate.

Which response they choose determines what they see when they click Send Feedback. If the attendee chooses either Love or Like, they'll see a "thank you" message and two buttons that open the Referral Program and Request a Demo pages of the Socio website in a new tab.

Screenshot of the

If they select Neutral or worse, attendees see only the "thank you" message.

Metrics

Once attendees have submitted feedback, you can see Daily, Weekly, and Monthly stats on the Metrics tab, and click on each of the five feedback types to see exactly who selected it.

Screenshot of the Attendee Insights panel on the Metrics page.

Disable Attendee Insights

If you'd like to disable Attendee Insights, simply click the Settings drop-down in your event and click Attendee Insights.

Screenshot of the Settings menu expanded. The Attendee Insights menu item is indicated.

In the modal that appears, uncheck the Prompt attendees for feedback checkbox and click Save Changes.

Screenshot of the Attendee Insights modal.

Now you know all about Attendee Insights! If you'd like to supplement Insights or just use a more complex feedback form, you could consider inserting a survey into your event.

Questions? Chat Us or Email support@socio.events

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