Attendee Insights

Gather feedback from your attendees and improve your event

Daniel Murphey avatar
Written by Daniel Murphey
Updated over a week ago

We know it's important to gather attendee reactions so you can improve your event year after year. We offer options to help you gather this data, and Attendee Insights is one of them! After web version users complete one of a set of actions, a prompt automatically appears asking them to rate their experience.

The Attendee Insights option is on by default for any Event App with the web version activated.

How it works

For web version users, a pop-up appears after they complete one of a set of actions in the Event App. Actions that trigger the feedback pop-up include:

  • Joining three sessions

  • Posting three items to the wall

  • Rating two sessions, speakers, items, etc. with five stars

  • Favoriting four items

  • Submitting six poll answers

  • Completing six Game challenges

  • Participating in two unique chats (session, sponsor, etc)

Attendees choose from five different responses and can leave a comment with their feedback. Responses are Love, Like, Neutral, Dislike, and Hate.

Screenshot of the message that appears when an attendee selects Love or Like.

The response they choose determines what appears after they click Send Feedback. If the attendee chooses either Love or Like, a 'thank you' message appears with two buttons that open the 'Referral Program' and 'Request a Demo' pages of the Webex Events website in a new tab.

Screenshot of the message that appears when an attendee selects 'Love' or 'Like'.

If they select Neutral or worse, only the 'thank you' message appears.

Metrics

After attendees submit feedback, the Event App Metrics tab shows daily, weekly, and monthly statistics. Click on each of the five feedback types for details on exactly who selected them.

Screenshot of the Attendee Insights panel on the Metrics page.

Deactivate Attendee Insights

If you'd like to deactivate Attendee Insights, here's how:

In the navigation bar under 'Event App' (or 'Community' in a Community), click Web App. To deactivate Attendee Insights, click Web App under Event App (or 'Community' in a Community) in the navigation bar.

Screenshot showing the process just described.

Click Save when you're done.

Now you know all about Attendee Insights! 🎉 If you want to supplement Attendee Insights or simply use a more complex feedback form, consider embedding a survey in your Event App.

Questions? Chat Us or Email support@socio.events

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