We know it's important to gather attendee reactions so you can improve your event year after year. We offer options to help you gather this data, and Attendee Insights is one of them! After web version users complete one of a set of actions, a prompt automatically appears asking them to rate their experience.

The Attendee Insights option is available for any event type with the web version enabled, and the Attendee Insights pop-up is enabled by default.


How it works

Web version users see the pop-up after they complete one of a set of actions in the Event App. Actions that trigger the feedback pop-up include:

  • Joining two sessions

  • Posting to the wall

  • Rating one session, speaker, and certain other feature items

  • Marking two other attendees as favorites

  • Answering two Polls

  • Completing two Game Challenges

  • Posting two Chat messages in a session, stream, etc.

Attendees choose from five different responses and can leave a comment with their feedback. Responses are Love, Like, Neutral, Dislike, and Hate.

Screenshot of the message that appears when an attendee selects Love or Like.

The response they choose determines what appears on the message after they click Send Feedback. If the attendee chooses either Love or Like, a 'thank you' message appears with two buttons that open the 'Referral Program' and 'Request a Demo' pages of the Webex Events website in a new tab.

Screenshot of the message that appears when an attendee selects 'Love' or 'Like'.

If they select Neutral or worse, only the 'thank you' message appears.


Once attendees submit feedback, the Event App Metrics tab shows daily, weekly, and monthly statistics. Click on each of the five feedback types for details on exactly who selected it.

Screenshot of the Attendee Insights panel on the Metrics page.

Deactivate Attendee Insights

If you'd like to deactivate Attendee Insights, click Web App in your Event navigation bar under 'Event App' (or 'Community' in a Community). On the Web App page, uncheck the Prompt attendees for feedback box under 'Attendee Insights'.

Screenshot of the steps just described.

Don't forget to click Save when you're done!

Now you know all about Attendee Insights! If you'd like to supplement Insights or simply use a more complex feedback form, consider embedding a survey in your Event App.

Questions? Chat Us or Email support@socio.events

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