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Registration Settings Overview
Registration Settings Overview

A guide to the settings you can adjust after publishing Registration

Mahalia VanDeBerghe avatar
Written by Mahalia VanDeBerghe
Updated over a week ago

After you've created tickets and published Webex Events Registration in your Event, access the Settings tab to fine-tune additional behavior, labels, and visual elements in your registration page, emails, and more.

The Settings tab contains four pages — General, Checkout, Payments, and Team Notifications. Let's explore! 🧭


This page lets you adjust the following elements:

  • Ticket availability messaging

  • Allow or restrict group registration

  • Duplicate email policy

  • Email domain policy

  • Social and calendar links on the post-registration page

  • Language settings

  • Page and button label customization

General Settings

Screenshot of the General Settings panel.
  • Show Registration Time - Activate this setting to add a reservation timer that starts counting down after someone selects a ticket. The registrant must complete checkout before the timer reaches zero, or they'll have to start over. A minimum time of 15 minutes helps make sure people have enough time to complete the form for themselves and anyone else on the order. Increase the time limit if any of your checkout forms include a lot of custom questions.

    💡 Keep in mind, when 'Show Registration Time' is deactivated, registrants have 120 minutes to reserve a ticket and 60 additional minutes to complete checkout and payment. If they exceed these time limits, they'll receive an error and must start over.

  • Allow group registration - Activate this setting to let attendees select and purchase more than one of each ticket type.

    • If you create a ticket with a maximum purchase limit of one, the drop-down in the registration form only lets attendees select one of that ticket type.

    • When group registration is deactivated, attendees simply click the ‘Select’ button next to the ticket they want to buy.

  • Show Remaining Ticket Count - Activate this setting to display the number of remaining tickets on the registration page. This is useful if you have a limited number of tickets and want to generate a sense of urgency.

  • Show Available Dates - Activate this setting to display the date range of a ticket's availability on the registration page. This is useful if some tickets are only available for a limited time.

Email Settings

  • Restrict Duplicate Email Addresses - This option is activated by default so that every ticket purchased must be associated with a unique email address. To let multiple people register with the same email address, deactivate the toggle. To learn more about managing duplicate emails, read our Duplicate Emails in Webex Events Registration article.

  • Restrict Registration by Email Domain - Want to restrict registration to certain companies or make sure people register with their work email? This option lets you allow or block certain email domains such as and

    If you want to allow only a few domains, select 'Allow...' from the 'Email Domain Rule' drop-down. If you want to only block a few domains, select 'Block..'.

    Screenshot of the Email Settings options just described.

    Now enter the domains you want to allow or block, separated by a comma. For example, if you want to block gmail and yahoo domains, enter the domains in the following format:


    Finally, customize the error message that appears when registrants try to register with an email domain that isn't allowed.

    💡 Keep in mind, the Email Domain Rule has a limit of 5000 domains.

Social Settings

Screenshot of the Social Settings panel.
  • Social Sharing - Activate this option, then check the box next to each social sharing option you want to display in the Registration page's Organizer section and on the checkout confirmation page.

    💡 Keep in mind, make sure you've added your social URLs and email address on the Registration Basics page under 'Organizer Information'.

    Screenshot of the Social Sharing buttons as they appear on the registration page.
  • Add to Calendar - Activate this option to display the 'Add to Calendar' link on the Registration page and the checkout confirmation page. When a user clicks this link, they can add this event to one of the available calendars.

    Screenshot of the Add to Calendar link on the Registration page.

💡 Keep in mind, if you change your Event's date or time after attendees have added it to their calendar apps, their calendars won't automatically reflect this update. Attendees need to either re-add the event to their calendar or manually update their calendar app.

Language Settings

These settings let you choose the Default Language of your Registration page and communications and activate language selection for registrants.

Screenshot of the Language Settings section.

There are two scenarios to consider with these settings:

Non-English Default Language with language selection deactivated

When you select a Default Language other than English, all non-customizable text in the Registration page and registration communications automatically change to the selected language. These include buttons, placeholder text, receipts, and tickets.

If you choose not to activate language selection, you must enter all customizable text in your Registration in the selected default language. This includes everything from event and ticket names and descriptions to custom questions and the Custom Labels listed below. If that seems like a lot of work, you can activate language selection.

Language selection activated

If you activate language selection, Google Translate automatically translates all customizable and hard-coded text in your registration into your selected Default Language.

💡 Keep in mind, Google Translate isn't perfect, and some translations may be incorrect or unusual.

Registrants can choose from our list of supported languages using the language drop-down on the Registration page.

Screenshot of the language selector on a registration page

💡 Keep in mind, the Ticket Widget doesn't include the language drop-down and displays in the selected Default Language.

Custom Labels

Screenshot of the Custom Labels panel.

The Custom Labels section lets you easily modify the following section, button, and label text on the Registration page:

Screenshot of a registration page with numbered indicators pointing to the first 6 items listed below.
  1. About section - Changes the labels of the About tab, and the About section heading on the main Registration page.

  2. Tickets section - Changes the labels of the Tickets tab, and the Tickets section heading on the main Registration page.

  3. Free Ticket description - Changes the label on the Registration page and the order confirmation page and email.

  4. Location section - Changes the labels of the Location tab, and the Location section heading on the main Registration page.

  5. Organizer section - Changes the labels of the Organizer tab, and the Organizer section heading on the main Registration page.

    💡 Keep in mind, the Organizer tab only appears on the Registration page if you entered information in the Basics tab under 'Organizer Information'.

  6. Get Ticket button - Changes the button label when tickets are available for purchase.

  7. Get Ticket button 'Starts In' - Changes the Get Ticket button label that appears with a countdown when tickets are scheduled but not available yet.

  8. Get Ticket button 'Closed' - Changes the Get Ticket button label when tickets are no longer available.

    Screenshots showing the 'Ticket Sales Start in', 'Get tickets', and 'Sales Window Closed' buttons on the Registration page.

  9. Place Order - Changes the button label attendees click to submit their order.

  10. Terms & Conditions - Changes the title of the link that appears at the bottom of the main Registration page.

Click Publish Changes at the bottom of the page when you're done editing.

Third-Party Accessibility Overlay

In addition to our continually improving built-in accessibility features, we offer an optional overlay with selectable accessibility profiles and adjustments, powered by a third-party AI solution. Learn more about how the overlay works in our article about activating accessibility tools.


This page lets you customize the confirmation, cancellation, and refund messaging that attendees receive, and decide what information PDF tickets include. Craft unique messaging for each ticket type to create a truly unique attendee experience. Learn more in our article about customizing checkout messaging.


This page lets you:

  • Add terms and conditions

  • Select a refund policy

  • Connect to Stripe if you're charging for tickets

  • Configure tax settings

  • Add invoice and check payment options

Terms & Conditions and Refunds

Click the Add Terms & Conditions button to add your own terms and conditions to the ones already shown for Webex Events.

Screenshot of the Terms and Conditions and Refunds section.

Click Select Refund Policy to manage the stated refund policy on your registration page. In the modal that appears, choose from four possible preset refund policies, or select Custom Refund Policy. If you select 'Custom Refund Policy', add your policy in the text field. Click Save Changes when you're done.

Screenshot of the Refund Policy modal.

You maintain full control over refunds as needed in the Webex Events platform, and choosing one of these options doesn't restrict you in any way.

💡 Keep in mind, Webex Events doesn't offer a formal refund request process attendees can take advantage of. Consider including your refund policy and the best email to reach you in the order confirmation email so that, if life happens, attendees know how to ask for a refund.

Payment (Stripe)

Stripe is a technology-first approach to payments that makes moving money as simple, borderless, and programmable as the rest of the internet. Stripe’s products power payments for all kinds of companies, including Webex Events Registration!

If you need to connect to a different Stripe account than what you used previously, click the Disconnect Stripe Account button, then connect a new Stripe account. All paid tickets will be 'Closed' and 'Hidden' for the duration that a Stripe account is disconnected.

Screenshot of the Payment (Stripe) section.

Refunds don't include Stripe's processor fees.

💡 Keep in mind, if you've set up paid tickets, you must connect Webex Events Registration to Stripe before publishing your Registration page.


Click the Add Tax button to add tax to one or more tickets. In the modal that appears, select the tickets the tax applies to, the Tax Name that appears in the checkout form and registration receipts, the Tax Rate percentage, and your organization's government-issued Sales Tax Registration ID. Click Save Changes when you're done.

Screenshot of the Add Tax modal.

💡 Keep in mind, you can add multiple taxes on a single ticket, or multiple ticket-specific tax rates. Simply click Add Tax again to add another tax.

Additional Payment Options (invoice and check)

Activate the Invoice or Check options to let attendees register with cash, check, or some other medium. To learn all about offline payments, read our Invoice & Check Payments article.

Screenshot of the Additional Payment Options section of the Payments page.

Team notifications

This page lets you activate and configure automated emails that periodically send you and your team details about new orders for select tickets. Receiving these emails regularly can help you and your team track daily sales and stay on top of incoming registrations.

Screenshot of a Team Notifications email.

Send order notifications

By default, this setting is inactive. Activating the Send Order Notification toggle reveals the following notification settings:

Screenshot of the Team Notifications page. The 'Send Order Notifications' toggle is active.
  • Select ticket type - Select the ticket types to include in notifications.

  • Send emails to - Select the team members who should receive notifications.

  • Notification frequency - Select how often you want to receive notifications — every 30 minutes, every hour, or every day at a set time. Your team will receive emails at these regular intervals only when new orders have been placed since the last email was sent.

💡 Keep in mind, team notification emails show order details for up to 25 new orders. If there are more than 25 new orders, log in to the platform to access more details.

Now that you've learned all about Registration Settings, read our article about managing Registration!

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