After you've created tickets and published Registration in your Event or Community, you can access the Settings tab to fine-tune some behavior, terminology, and visual elements of your registration page, emails, and more. The Settings tab contains four pages — General, Checkout, Payments, and Team Notifications. Let's explore! 🧭

Contents

General

This page lets you adjust messages about ticket availability, add social and calendar links to the post-registration page, manage duplicate email settings, and customize the labels of each page and button.

General Settings

Screenshot of the General Settings panel.
  • Show Registration Time - When enabled, the checkout page displays a reservation timer. Users must check out within the timer limit or they must start over, and their ticket is no longer reserved. We recommend a minimum time limit of 15 minutes to make sure that users have enough time to enter payment and attendee information for themselves and others on the order.

  • Show Remaining Ticket Count - When enabled, the registration page displays the number of remaining tickets. This is useful if you have a limited number of tickets and want to generate a sense of urgency.

  • Show Available Dates - When enabled, the registration page shows the date range of a ticket's availability. This is useful if you have certain tickets only available in different sale windows.

Email Settings

  • Restrict Duplicate Email Addresses - This option is enabled by default so that every ticket purchased must be associated with a unique email address. To let multiple people register with the same email address, set the toggle to No. To learn more about managing duplicate emails, check out the Duplicate Emails in Webex Events Registration article.

  • Restrict Registration by Email Domain - Want only people from certain companies to register or make sure people register with their work emails by blocking @gmail.com, @yahoo.com, and similar domains? This option is for you!

    If you want to allow only a few domains, select 'Allow...' from the 'Email Domain Rule' drop-down. If you want to only block a few domains, select 'Block..'.

    Now enter the domains you want to allow or block, separated by a comma. Finally, customize the error message that appears when registrants try to register with an email domain that isn't allowed.

Social Settings

Screenshot of the Social Settings panel.
  • Social Sharing - When enabled, the Social Sharing buttons display on the registration page's Organizer section and the checkout confirmation page.

    Screenshot of the Social Sharing buttons as they appear on the registration page.
  • Add to Calendar - When enabled, the Add to Calendar link displays on the registration page and the checkout confirmation page. When a user clicks this link, they can add this event to one of the available calendars.

Screenshot of the Add to Calendar link on the Registration page.

⭐️ Keep in mind, if you change the date or time of your registration after attendees have added it to their calendar apps, their calendars won't automatically reflect this adjustment. Attendees will have to either re-add the event to their calendar or manually update their calendar app.

Language Settings

These settings let you choose the Default Language of your registration page and communications and Allow Machine Translations.

Screenshot of the Language Settings section.

There are two scenarios to consider with these settings:

Non-English Default Language with Machine Translations turned off:

When you select a Default Language other than English, all non-customizable text in the registration page and registration communications automatically change to the selected language. These include buttons, placeholder text, confirmation email text, receipts, tickets, etc.

If you choose not to use Machine Translations, you must enter all customizable text in your Registration in the selected default language. This includes everything from event and ticket names and descriptions to custom questions and the Custom Labels listed below. If that sounds like a lot of work, you can Allow Machine Translations.

Machine Translations turned on:

If you turn on Machine Translation, Google Translate automatically translates all customizable and hard-coded text in your Registration into your selected Default Language.

⭐️ Keep in mind, machine translation isn't perfect, and some translations may be incorrect or unnatural.

Registrants choose from our list of supported languages using the language drop-down in the registration page.

Screenshot of the language selector in a registration form.

⭐️ Keep in mind, the Ticket Widget doesn't include the language drop-down and will display in the selected Default Language.

Custom Labels

Screenshot of the Custom Labels panel.

The Custom Labels section lets you easily modify the following section, button, and label text on the registration page:

Screenshot of a registration page with numbered indicators pointing to the first 6 items listed below.
  1. About Section - Changes the labels of the About tab, and the About section heading on the main registration page.

  2. Tickets Section - Changes the labels of the Tickets tab, and the Tickets section heading on the main registration page.

  3. Free Ticket Description - Changes the label in the registration form and the order confirmation page and email.

  4. Location Section - Changes the labels of the Location tab, and the Location section heading on the main registration page.

  5. Organizer Section - Changes the labels of the Organizer tab, and the Organizer section heading on the main registration page.

  6. Get Ticket Button Starts In - The Get Ticket button label that appears with a countdown to the first ticket becoming available.

  7. Get Ticket Button - The button label when tickets are available for purchase.

  8. Get Ticket Button Closed - The Get Ticket button label when tickets are no longer available.

    Screenshot showing the Get ticket button in states 6, 7, and 8 from the list.
  9. Place Order - Changes the button attendees click to submit their order.

  10. Terms & Conditions - Changes the title of the link that appears at the bottom of the main registration page.

⭐ Keep in mind, the Organizer tab only appears on the registration page if you entered information in the Basics tab under Organizer Information.

Click Publish Changes at the bottom of the page when you're done making adjustments.

Third-Party Accessibility Overlay

In addition to our continually improving built-in accessibility features, we offer an optional overlay with selectable accessibility profiles and adjustments, powered by a third-party AI solution. Learn more about how the overlay works in our article about enabling accessibility tools.

Checkout

This page lets you preview and add custom messaging to the confirmation, cancellation, and refund emails and the Registration checkout page, decide what information the attached PDF ticket includes, and configure call-to-action (CTA) buttons.

Simply click the Settings (⚙️) icon next to any of these items and select Edit to start customizing.

Screenshot of the Checkout settings page.

⭐️ Keep in mind, if you want to temporarily pause confirmation, cancellation, or refund emails, click the Settings (⚙️) icon and select Pause.

Checkout Confirmation message and Order Confirmation email

These settings let you add a custom message in key places and are great opportunities to give attendees some additional information and get them hyped for the event. The 'Checkout Confirmation' message appears on the checkout page after someone completes an order, and the 'Order Confirmation' message appears in the order confirmation email.

Consider using variables to automatically pull in attendee names and event information to add a personal touch to the custom message. 🏆

⭐️ Keep in mind, if you don't customize the 'Order Confirmation' message, the 'Checkout Confirmation' message will appear in the order confirmation email instead.

Screenshot of the Confirmation message modal.

Along with your custom message, you can add call-to-action (CTA) buttons! The available CTA buttons include links to your mobile app on the App Store and Google Play Store. The Custom Button option lets you link to the Web App or some other website.

If you add either of the Store buttons, you'll still have to supply a Button Link. It's easiest to get these by copying the URL from the buttons on your Event App's Promo Page.

⭐️ Keep in mind, attendees won't receive app download instructions automatically, so we suggest adding app download instructions to the checkout confirmation and/or the confirmation email if you'd like to get registrants into the Event App right away. Check out the App Access Instructions for Attendees article for app download instruction templates to send to your attendees.

As you customize a message, view changes instantly in the Preview panel. Don't forget to click Save Changes when you're done!

PDF ticket

Screenshot of the PDF ticket modal.

By default, confirmation emails include a Download Ticket button that opens a PDF of the ticket. This setting lets you choose whether to include the Ticket Description, Event Description, and Checkout Confirmation message on the PDF ticket.

⭐️ Keep in mind, you can disable the Download Ticket button on a per-ticket basis when you create a ticket.

Cancellation email and Refund email

When you refund or cancel an order, an email is automatically sent to the order purchaser. Customize these messages, add variables and CTA buttons if needed, and preview your changes instantly before saving.

Screenshot of the Cancellation email modal.

Payments

This page lets you add Terms and Conditions, select a Refund Policy, connect to Stripe if you're charging for tickets, configure tax settings, and enable additional payment options.

Terms & Conditions and Refunds

Click the Add Terms & Conditions button to add your own terms and conditions to the ones already shown for Webex Events.

Screenshot of the Terms & Conditions and Refunds section.

Click Select Refund Policy, and in the modal that appears, choose from three possible preset refund policies, or select Custom Refund Policy. If you select Custom Refund Policy, fill in the text field below with your policy, and click Save Changes. Whichever option you choose, it's simply the stated policy on your registration page. You maintain full control over refunds as needed in the Webex Events Platform, and choosing one of these options doesn't restrict you in any way.

Screenshot of the Refund Policy modal.

⭐ Keep in mind, Webex Events doesn't offer a formal refund request process attendees can take advantage of. Consider including your refund policy and the best email to reach you in the confirmation email so that, if life happens, attendees know how to ask for a refund.

Payment (Stripe)

Stripe is a technology-first approach to payments that makes moving money as simple, borderless, and programmable as the rest of the internet. Stripe’s products power payments for all kinds of companies, including Webex Events Registration!

If you need to connect to a different Stripe account than what you used previously, click the Disconnect Stripe Account button. All paid tickets will be Closed and Hidden for the duration that a Stripe account is disconnected. Then, connect Stripe to your correct account.

Screenshot of the Payment (Stripe) section.

Refunds won't include Stripe's processor fees. However, they'll include Webex Events service fees.

⭐️ Keep in mind, you must connect Webex Events Registration to Stripe before you can publish your Registration page.

Tax

Screenshot of the Add Tax modal.

To add tax charges to a ticket, click the Add Tax button. You can assign one tax type to multiple tickets.

Additional Payment Options (Invoice and Check)

Enable Invoice or Check to let attendees pay for their registration fee with cash, check, or via some other medium. To learn all about offline payments, check out our Invoice & Check Payments article.

Screenshot of the Additional Payment Options section of the Payments page.

Team Notifications

This page lets you activate and configure automated emails that periodically send you and your team details about new orders for select tickets. Receiving these emails regularly can help you and your team track daily sales and stay on top of incoming registrations.

Screenshot of a Team Notifications email.

Send Order Notification

By default, this setting is turned off. Toggling Send Order Notification to 'Yes' reveals the following notification settings:

Screenshot of the Team Notifications page. The 'Send Order Notifications' toggle is set to 'Yes.'
  • Select Ticket Type - Select the ticket types to include in notifications.

  • Send Emails to - Select the team members who should receive notifications.

  • Notification Frequency - Select how often you want to receive notifications — every 30 minutes, every hour, or every day at a set time. Your team will receive emails at these regular intervals only when new orders have been placed since the last email was sent.

⭐️ Keep in mind, team notification emails show order details for up to 25 new orders. If there are more than 25 new orders, you should log in to the platform to view more details.

Now that you've learned all about Registration Settings, read our article about managing Registration!

Questions? Chat Us or Email support@socio.events

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