After people have registered for your event through Webex Events Registration, you can go to the Orders tab to view and manage orders. At a glance, the Orders page shows the following information:

There are five different statuses an order can have:

Depending on the status of the order, there are several actions you can take by clicking the Settings (⚙️) icon next to an order. Before we talk about editing orders, here's an overview of the actions you can take based on the order type:

⭐ Keep in mind, if you cancel a ticket, you can still refund it. If you refund a ticket, it's automatically canceled as well.

Click the checkboxes next to orders and export them or resend order confirmations. The export contains the same data as the 'Orders' export you can download from the Metrics tab.

⭐️ Keep in mind, you can resend order confirmations to 100 or fewer orders at a time. Order confirmations are only sent for completed orders.

This status means that the purchaser used one of the offline payment options — check or invoice. Anyone who selects this option must submit payment outside the Webex Events registration process. Until you click 'Mark as Paid' on the order, none of the attendees on the order will be added to your Event App or Community, and they won't receive an email containing their tickets.

Read our Invoice & Check Payments article for complete details about offline payments.

When you click 'Cancel Order', a modal will appear where you can select which attendee on the order to cancel. Simply check the box next to each attendee whose order should be canceled and click Cancel Tickets.

A cancellation email is automatically generated, and all attendees whose tickets were canceled are removed from the attendee list and your Event App/Community. Canceled attendees can't check in. If you cancel an order, you can still choose to refund the order later.

⭐️ Keep in mind, if you cancel the order of someone who is 'Active' in your Event App or Community, they'll be automatically blocked there. If they register again with the same email and you still want them to have access, you can manually unblock them.

When you click 'Refund', a modal appears where you select which attendee(s) on the order to refund. Simply check the box next to each attendee whose order should be refunded and click Refund Tickets. A summary at the bottom shows the total refund amount.

⭐️ Keep in mind, the Webex Events Service Fee is refunded, and Stripe's processing fee isn't. See Stripe's refund policy, for more information.

A refund email is automatically generated, and all attendees whose tickets were refunded are removed from the attendee list and your Event App/Community. This means they can't check in to your event or join your Event App or Community if it's set to 'Invite Only'.

If the payment was by Credit Card, the order is refunded through Stripe, and a confirmation email is sent to the Purchaser.

If the order was by invoice or check, an email is sent to the purchaser letting them know that a refund was initiated. From that point, it's up to you and the purchaser to arrange the refund. Orders purchased by invoice or check can't be refunded through a linked Stripe account.

⭐️ Keep in mind, if you refund the order of someone who is 'Active' in your Event App or Community, they'll be automatically blocked there. If they register again with the same email and you still want them to have access, you can manually unblock them.

When you click an Order ID number, you're directed to the Order Detail page. This page has all the information for the purchaser, the breakdown of the order total including refunds and discounts, and a list of any attendees who were registered on the order.

Click the Settings (⚙️) icon next to the 'Order Detail' number at the top to complete any of the actions mentioned above. There are several additional actions you can take by clicking the Settings (⚙️) icon next to an attendee, depending on the order status:

⭐ Keep in mind, the View Event App Profile option only appears if your event's Registration and Event App are both active.

You can also click the 'Edit' link next to the 'Purchaser Information' label to edit their name, email, and billing address.

Now you know all about the Registration Orders page! For information on adding and editing attendees in your event's Registration, read out article about managing attendees.

Use the Team Notifications feature in the Settings menu to turn on automated emails with details about new orders for select tickets. Learn more in our Event Registration Settings article.