Keeping tabs on sales trends gives you critical insight into well-timed promos and lets you plan for your event ahead of time. That's why the Registration Metrics page contains in-depth registrant metrics in a format that's easy to understand. You can even export the metrics for more data goodness. 👍
⭐️ Keep in mind, some aspects of the Metrics page can take up to 15 minutes to update. Click the refresh icon in the upper right corner of the widget to refresh it.
Access the Metrics page
In your Event or Community navigation bar under Registration, click Metrics. This takes you to the Metrics page.
⭐️ Keep in mind, to view Registration Metrics, you must first publish Registration.
The Metrics page
The Metrics page is the perfect place to go for a quick, comprehensive snapshot of sales activity both during and after registration. We know metrics can be difficult to interpret, so we've made the dashboard as simple as possible.
The top of the Metrics page shows a snapshot of registration activity:
Net Sales - The total amount of all ticket sales minus applicable taxes and fees.
Orders - The total number of completed registration orders, including canceled and refunded orders. This number doesn't count attendees that were manually added to your Event App.
Attendees - The total number of registered attendees across all completed orders, including attendees that were manually added. This number doesn't include attendees associated with canceled or refunded orders.
Check-ins - If you're using the Registration Lite Check In feature, this shows the number of people checked in.
Each of the top-level metrics includes a corresponding graph. Click the graph's label to switch between each graph.
Sales by Ticket
This chart shows the Type, Net Sales, Orders, Attendees, and Check In counts for each Ticket you've created.
Fees & Discounts and Tickets By Percentage
The Fees & Discounts chart shows Gross Sales and all Discounts, Fees, Taxes, Refunds, and Pending Payments, followed by the resulting Net Sales.
Tickets By Percentage simply shows the percentage of all sales by ticket type.
Click the Get Shareable Link button to copy a link to the dashboard that anyone can access. This makes it easy for stakeholders without Webex Events Platform access to review metrics for your event.
Click the Export Report button to export four different reports that contain more granular and detailed data. Keep reading to learn more about each of these reports. 🧠
When you select an export option, a notification appears letting you know that the system is preparing your file. When the export is ready, a new notification appears. Click the Click here to download link to download the file.
If you missed the notification, don't worry! From any page on the platform, simply click the notification bell icon at the top right corner of the screen to view all your past notifications.
Once you've downloaded a report, open it in your preferred spreadsheet program. Here are the fields included with each export:
Guest List Report
The Guest List Report includes the following information:
Registered Email Address
In addition to the following information, the Attendees Report also includes any custom questions you added to Registration Checkout Forms and UTM parameters you added to the URL:
Registered Email Address
At (time the attendee checked in)
The Badges Report includes the following information:
QR code (for badge printing)
In addition to the following information, the Orders Report also includes UTM parameters you added to the URL:
Discount Code Applied
Webex Events Fee
Now that you know all about the Registration Metrics page, it will be easier than ever to prove the value of your registration (and your Event App)!
Questions? Chat Us or Email firstname.lastname@example.org