Columns

On the Orders page, the following information on each order is available to review:

  • Order ID#
  • Buyer Name
  • Status
  • Quantity
  • Sale Amount
  • Promo Code
  • Order Date

Actions

Click the settings (⚙︎) icon on an order's row to take actions on their profile. The following actions are available:

  • Resend Order Confirmation
  • View Tickets
  • Refund
  • Cancel

Refund vs Cancel

If you choose to cancel an order, a cancellation email will be automatically generated, and the attendee will be removed from the attendee list, as well as the Event App if applicable. The attendee won't be able to be checked in anymore. If you cancel an order, you can still choose to refund the order at a later time.

If you choose to refund an order, a refund email will be automatically generated, the attendee will be removed from the attendee list, as well as the Event App if applicable, and the attendee won't be able to be checked in anymore. The order will also be refunded.

⭐️ Keep in mind, free tickets cannot be refunded.

Order Details

Click on an order's row to view the order details, including Purchaser Information, Order Detail, and Attendees attached to this order.

To edit the Purchaser Information, click the Edit link in the upper-left corner.

To view the Attendee Profile or Event App Profile, click the settings (⚙︎) icon next to their name under the Attendees section and select the desired option.

⭐️ Keep in mind, your registration must be integrated with an event in order to see these options.

Questions? Chat Us or Email [email protected]


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