Manage Orders

After people have registered, you can go to the Orders tab to view and manage orders. At a glance, the Orders page shows the following information:

• Order ID# - Click this number to view the order.

• Buyer Name - This is the person who paid for the ticket. This may not be the same as the attendee.

• Status - Orders will be in a Not Paid, Complete or Refunded status. More on these later.

• Quantity - The number of Tickets on the order.

• Sale Amount - The total amount paid for all Tickets on the order.

• Promo Code - This shows the promo code that was used on the order, if any.

• Order Date - The date registration was completed.

• Payment Type - Check, Invoice, or Credit Card.

Actions

Depending on the Status of the order, there are several actions you can take by clicking the Settings (⚙️) icon next to an Order:

You can also multi-select orders and export them. The export contains the same data as the Orders export you can download from the Metrics tab.

Mark as Paid

This status means that the purchaser used one of the offline payment options - Check or Invoice. Anyone who selects this option must submit payment outside the Socio registration process. Until you click Mark as Paid on the order, none of the attendees on the order will be transferred to a linked Event or Community.

For a complete look at offline payments, check this out!

Cancel Order

If you choose to cancel an order, a cancellation email will be automatically generated, and all attendees on the Order will be removed from the attendee list, as well as a linked Event/Community, if applicable. The attendee(s) won't be able to check in. If you cancel an order, you can still choose to refund the order at a later time.

Refund

If you choose to refund an order, a refund email will be automatically generated, and all attendees on the Order will be removed from the attendee list, as well as a linked Event/Community, if applicable. The attendee(s) won't be able to check in.

If the payment was by Credit Card, the order will be refunded through Stripe, and a confirmation email will be sent to the Purchaser.

If the order was by Invoice or Check, an email will be sent to the purchaser letting them know that a refund was initiated. From that point, it's up to you and the purchaser to arrange the refund. Refunds for Orders purchased by Invoice or Check can't be refunded through a linked Stripe account.

⭐️ Keep in mind, free tickets can't be refunded.

Order Details

When you click an Order ID#, you'll be directed to the Order Detail page. On this page, you'll see all the information for the Purchaser, the breakdown of the order total, and a list of any Attendees who were registered on the Order.

Click the Settings (⚙️) icon next to the Order Detail number at the top, to complete any of the actions mentioned above. There are several additional actions you can take by clicking the Settings (⚙️) icon next to an Attendee, depending on the Order Status:

⭐ Keep in mind, the View Event App Profile option will only appear if your Registration event is linked to an Event App.

You can also click the Edit link above the Purchaser information to edit their name, email, and billing address.

Now you know all about the registration Orders page! Check out our article on managing attendees.

Questions? Chat Us or Email [email protected]