Webex Events is meant to be completely self-service for you, your app users, sponsors, and more! With that said, we're always here to help you. This article highlights all the resources available to you and your team, including ways to contact us!

We've created knowledge bases for each of our product audiences.

The Webex Events platform knowledge base you're reading right now covers the admin side of the Event App, Branded Apps, Registration, Onsite, Lead Retrieval, Streaming, Integrations & Partnerships, and Live Display.

The Lead Retrieval knowledge base covers the exhibitor side of Lead Retrieval. This small set of useful articles contains everything your exhibitors need to know to use Lead Retrieval at your event. Exhibitors can also email us at support+leadretrieval@socio.events if they have any questions.

We’re excited to provide our organizers with Webex Events Academy, the ultimate place for improving and certifying your event knowledge. Webex Events Academy's on-demand courses and instructor-led training webinars make it easy for you to become a Webex Events expert.

Whenever we release a new product, feature, or enhancement, we post it on our What's New page. The What's New page has an archive of all our releases going back to 2018. Sign up for email updates when you visit the What's New page so that you always know about our latest and greatest.

Join our virtual office hours to chat with one of our event tech experts! We answer questions in a round-robin style so everyone gets a turn. We want to respect all of our customers' time, so if you bring coworkers with you, please choose one person from your group to ask questions.

We hold office hours for one hour every week. Click the 'Office Hours' button below to sign in to Webex Events Academy, review the office hours schedule, and register for the next scheduled office hours!

⚡️ For the fastest response, click the bubble in the bottom right corner of any page in the Webex Events platform or knowledge base to live chat with a member of our amazing Support team. Expect to get a response from a real human at the following times:

Feel free to email us at support@socio.events, too. We'll still respond quickly, though maybe not as fast. Don't forget about our complete and detailed knowledge base — that's where you are now! 😉

We assign each Webex Events customer a point of contact. Reach out to them for help strategizing or finding the best resource.

We always encourage attendees to reach out to their event organizer for help since most questions relate to interacting with the event or community. If you can't resolve an attendee's problem, reach out to us via chat, and we'll help you guide them to a solution.

We're proud of our products' history of stability and reliability. Service outages can happen from time to time, however, so we maintain our status page at status.socio.events for those rare moments when something goes wrong. Click the 'System Status Page' button below to visit the page and sign up for updates so that when the unexpected happens, you can respond as quickly as we do.