Socio is meant to be completely self-service for you, your app users, sponsors and more! With that said, we are always here to help you. Be sure to check out all the resources we have available to you and your team below, as well as ways to contact us.
📖 Knowledge Bases
We've created knowledge bases specific to each of our product audiences. Learn more about each of them below! 👇
Socio Platform (Event and Community Organizers)
Lead Retrieval (Sponsors and Exhibitors)
The Lead Retrieval knowledge base covers the exhibitor side of Lead Retrieval. Exhibitors can also reach out to us with questions by emailing email@example.com.
App (App Users)
The App knowledge base covers the attendee and community member (app user) side.
🎓 Socio Academy
We’re excited to provide our organizers with Socio Academy, the ultimate place for you to learn and certify your event knowledge. Socio Academy makes it easy for you to become a Socio expert and master of your craft.
❗ What's New page
Whenever we release a new product, feature, or enhancement, we post it on our What's New page. When you visit the page, you can see an archive of all our releases going back to 2018. You can sign up for email updates when we release new stuff so you're always in the loop about our latest and greatest.
We work hard to support each and every type of user! For the different types of users, we have recommendations outlined below.
Customers (Event or Community Organizers)
⚡️ For the fastest response, click the blue bubble in the bottom right corner of any page in the Socio Platform to live chat with a member of our amazing Support team. Expect to get a response from a real human within 5 minutes during the following hours:
Eastern Time (ET)
Pacific Time (PT)
Sunday 8:00 am -
Friday 5:00 pm
Sunday 5:00 am -
Friday 2:00 pm
Sunday 12:00 pm -
Friday 8:00 pm
Saturday 8:00 am -
Saturday 5:00 am -
Saturday 12:00 pm -
Feel free to email us at firstname.lastname@example.org as well. We'll still be fast in responding, but maybe not as fast. Don't forget about our complete and detailed knowledge base - that's where you are now! 😉
Each Socio customer is assigned a point of contact. Reach out to them for help strategizing or finding the best resource.
We always encourage attendees to reach out to their event organizer for help since most questions relate to interacting with the event/community. If you can't resolve an attendee's problem, please reach out to us via chat, and we'll help you guide them to a solution.
Questions? Chat Us or Email email@example.com