Socio is meant to be completely self-service for you, your app users, sponsors and more! With that said, we are always here to help you. Be sure to check out all the resources we have available to you and your team below, as well as ways to contact us.

πŸ“– Knowledge Bases

We have created knowledge bases specific to each of our product audiences. Learn more about each of them below! πŸ‘‡

Socio Platform (Event and Community Organizers)

The Platform knowledge base you're reading right now covers the admin side of the Event App, Registration, Lead Retrieval, and Live Display.

Lead Retrieval (Sponsors and Exhibitors)

The Lead Retrieval knowledge base covers the exhibitor side of Lead Retrieval.

App (App Users)

The App knowledge base covers the attendee and community member (app user) side.

πŸŽ“ Socio Academy

We’re excited to provide our organizers with Socio Academy, the ultimate place for you to learn and certify your event knowledge. Socio Academy makes it easy for you to become a Socio expert and master of your craft.

πŸ’¬ Support

We work hard to support each and every type of user! For the different types of users, we have recommendations outlined below.

Customers (Event or Community Organizers)

Click the Help button in the top right corner of any page in the Socio Platform to chat with our amazing Support team via Live Chat, available 9pm Sunday through 11pm Friday, GMT. This is our recommended option for the fastest response! ⚑️

We also offer organizers live chat support from 2pm-10pm GMT on Saturday and Sunday, but will be a bit slower in responding. We'll still be in contact in two hours or less.

Feel free to email us at [email protected] as well. We'll still be fast in responding, but maybe not as fast. We also have a full knowledge base with How-To guides and best practices - that's where you're at now! πŸ˜‰Β 

Screenshot of the help menu in the Socio Platform.

Each Socio customer is assigned a point of contact. Reach out to them for help strategizing or finding the best resource.

App Users

App users can feel free to email us at [email protected], or they can receive support directly from the app. To learn how, check this out!

Exhibitors (Lead Retrieval Users)

Exhibitors can reach out to us with any questions by emailing [email protected].
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Questions? Chat Us or Email [email protected]

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