Socio is meant to be completely self-service for you, your attendees, sponsors and more! With that said, we are always there to help you. Be sure to check all our resources we have available to you and your team below as well as ways to contact us.


We have created knowledgebases specific to each of our product audiences. Learn more about each of them below! 👇

Socio Platform (Event Organizers)

The Platform knowledgebase covers the admin (event organizer) side of the Event App, Lead Retrieval, and Live Display.

Lead Retrieval (Sponsors and Exhibitors)

The Lead Retrieval knowledgebase covers the exhibitor side of Lead Retrieval.

Event App (Attendees)

The Event App knowledgebase covers the attendee (app user) side.


We work hard to support each and every type of user! For the different types of users, we have recommendations outlined below.

Customers (Event Organizers)

Click the Help button in the top right to chat with our amazing Support team via Live Chat, available 9pm Sunday through 11pm Friday, GMT. This is our recommended option for the fastest response! ⚡️

Feel free to email us at [email protected] as well. We'll still be fast in responding, but maybe not as fast. We also have a full knowledge base with How-To guides and best practices - that's where you're at now! 😉 

Each Socio customer is assigned a point of contact. Reach out to them for help strategizing on your event or finding the best resource.

Attendees (App Users)

Attendees can feel free to email us at [email protected], or they can receive support directly from the app. To learn how, check this out!

Exhibitors (Lead Retrieval Users)

Exhibitors can reach out to us with any questions by emailing [email protected].

Questions? Chat Us or Email [email protected]

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