Webex Events is designed to be intuitive for you and your app users, sponsors, and more! There's a lot to learn about using Webex Events, so this article is your guide to all the resources you and your team can access when you get stuck, have a question, or need inspiration. 🧠
📖 Knowledge bases
Webex Events platform knowledge base (event organizers)
The Webex Events platform knowledge base you're reading right now covers the admin side of the Event App, Branded Apps, Registration, Onsite, Lead Retrieval, Streaming, Integrations & Partnerships, and Live Display.
Lead Retrieval knowledge base (sponsors and exhibitors)
The Lead Retrieval knowledge base is a small collection of articles for your exhibitors using Lead Retrieval. These articles contain everything your exhibitors need to know to use Lead Retrieval at your event.
🎓 Webex Academy
We’re excited to provide our organizers with a collection of detailed on-demand Webex Events courses packed with videos and information. If you're new to Webex Events, Webex Academy is an incredible place to start your journey! You'll be a Webex Events expert before you know it.
How to log in to Webex Academy
We've provided the following instructions to help you learn how to log in to Webex Academy and access Webex Events courses.
Sign up for a free Webex account if you don't have one, or log in to your existing Webex account.
Open the Webex Events page in Webex Academy and click the Sign In button.
Click the Webex Customer Login button.
Enter your email and password, follow the prompts to agree to the terms and conditions, and answer the required questions.
You're in! Now you can access all the great learning content across Webex Events and all other products in the Webex Suite! 🎓
💬 Support
Customers (event organizers)
Visit the Webex Help Center to chat or speak with an expert, or to open a case. Our team is available to provide technical support 24/7/365.
App user support
We always encourage attendees to reach out to their event organizer for help since most questions relate to interacting with the event. If you can't resolve an attendee's problem, contact us via the Webex Help Center, and we'll help you guide them to a solution.
📫 What's New page
Whenever we release a new product, feature, or enhancement, we post about it on our What's New page. The What's New page has an archive of all our releases dating back to 2018. Sign up for email updates when you visit the What's New page so you always know about our latest and greatest.
❗ Status page
We're proud of our products' history of stability and reliability. We sometimes schedule release downtime or have that rare service outage. In either case, we always announce and provide updates on outages through our status page. Click the button below to visit the page and sign up for updates so that when the unexpected happens, you can respond as quickly as we do.
💡Webex Events Planning Best Practices Timeline
If you're just starting your Webex Events journey, it can be overwhelming to figure out what to do first, where to find certain features, or what's even possible. Our customizable Planning Timeline spreadsheet is an amazing resource to guide you from event creation to post-event cleanup. Read our article about the timeline to learn how to use it.